2012 Chrysler Town and Country: backup camera failure

Filed Jun 18, 2019 · Driver assistance · 85,200 miles · NY

Tl* the contact owns a 2012 chrysler town and country. The contact stated that the backup camera and blind spot detector were malfunctioning. The contact just purchased the vehicle on april 3, 2019. The dealer (christopher chevrolet buick, 1111 wicker st, ticonderoga, ny 12883, (518) 585-2842) was contacted and stated that they could not assist with the failures. The manufacturer was not notified. The vehicle was not diagnosed or repaired. The contact stated that she had several medical conditions that required her to be able to use the backup camera. The failure mileage was 85,200.

Filed Dec 14, 2018 · Driver assistance, Electrical · 88,000 miles · MA

Tl* the contact owns a 2012 chrysler town and country. The contact stated that the backup camera failed to operate. The vehicle was taken to dedard brothers chrysler jeep dodge (452 s state rd, cheshire, ma 01225, 413‑743‑0014) where it was diagnosed that the camera harness had fractured. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 88,000. *tt dealer stated blind spot motors and harness corroded.

Filed Sep 20, 2018 · Driver assistance, Electrical · 83,000 miles · IA · fire

Tl* the contact owns a 2012 chrysler town and country. The contact stated that the vehicle lane departure system, navigational system, and the rear back up camera failed. A few weeks later, the contact noticed smoke coming from the rear passenger side tail light. The vehicle was taken to kimberly car city (625 w kimberly road, davenport, ia 52806, (563) 391-8300) where it was diagnosed that the rear bumper, modules, and wiring harness caught fire due to water exposure. The vehicle was not repaired. The manufacturer was made aware of the failure. A chrysler engineer inspected the vehicle and concluded that the failure was not due to a manufacturer defect. The manufacturer provided case number: cair31876429. The failure mileage was 83,000.

Filed Oct 18, 2016 · Electrical, Suspension · OH

Back up camera goes out. Have humming noise in front and rear. Replaced tires still have humming noise.

Filed Feb 15, 2016 · Electrical · 53,000 miles · WI · fire

In october 2014 (approx. Mileage of 40k) the blind spot monitoring system stopped working. Did some research and determined I had a bad radar sensor but they cost $900 each so we turned off the blind spot monitoring system. February 2016 (mileage of 53k) the backup camera and bumper sensors quite working and we noticed a hot wire smell. Pulled out the driver's side blind spot monitoring sensor and found it badly corroded and the sensor separating at the seams also found fuse blown. Replaced the fuse with the bad sensor disconnected and put a new fuse in. Camera came back on for about ten seconds before going black again when fuse blew again. Had smoke coming out of passenger side rear blind spot sensor area. Found the wires melted on the connector and I had to snuff the wires out with water and cut the sensor cable to get the hot components out of the vehicle to prevent a fire. I then removed the passenger side sensor, terminated the loose wires with wire nuts and put a new fuse it. Camera and bumper sensors are working fine now but blind spot monitoring is not functional due to the two bad sensors. I see two issues, first the blind spot sensors which are sold as safety features failed at 3 years of use not just one sensor but both indicating it is a poorly engineered part not a defective part. Secondly is the fusing size or wiring correct for this circuit. As the fuse should blow before wires start to melt. To buy a new wiring harness and the two sensors will cost $1700 and the sensor will fail again in 3 years if no modifications are made to the sensor. Internet searches show many complaints about sensor failure and complaints entered in nhsta database.

Filed Aug 18, 2015 · Electrical · 42,000 miles · WI

We purchased a chrysler 2012 town & country van. We choose and paid extra for a van with the feature offered, back-up camera, blind-side detection, side airbags. These features are very important to me as I'm a grandma of 11 little grandchildren and felt these features added another level of safety when around them. A warning came up on my dash, the vehicle was taken to a garage where the technician diagnosed that the blind spot module was not sealed and the elements had gotten in and corroded the computer module. The module controls blind side detection, backup camera, navigation direction and more. The failure mileage at the time was 50,400. I would consider it a fluke if it werent for 2 other family members with the same issue, one with a 2011 town & country and the other has a 2012 town & country. I contacted our chrysler garage and the service manager told me they are seeing this issue a lot!! The module is in a location where rain, sleet, snow and salt get in contact with it and the module is not elements tight.

Filed May 27, 2015 · Visibility · 68,500 miles · WI

All safety features suddenly stopped working. The blind spot monitoring, rear cross path detection, park assist, rear view camera, and compass all stopped. I was told this is from driving the car in the winter! Apparently, there are two modules located behind the bumper that have corroded severely. The snow and salt is thrown off the tires directly on these integrated units that are not sealed sufficiently and so the units corrode and fail. This is absolutely a design failure. These critical units that run all safety equipment should not be placed so carelessly and not properly protected. Please see chrysler recalls and fixes this design failure. Thank you.

Filed Apr 17, 2015 · Driver assistance, Electrical · 27,000 miles · WI

Tl* the contact owns a 2012 chrysler town and country. While driving at an unknown speed, both the driver and passenger side blind spot detection signals and the reverse camera failed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failures. The contact also received a recall notice for the federal safety agency campaign number: 14v234000 (electrical system) in june of 2014. After contacting the dealer, the contact was informed that the parts were not available. The failure mileage was 27,000.

Filed Apr 12, 2015 · Electrical · 123,000 miles · MI

My blind spot detection warning system has stopped working. The indicators on the review mirrors comes on and stay on and I get a message the system is disabled. I went to a chrysler dealership on april 7th and was told the sensors in the back bumper were bad. I was quoted at least $2,500. To fix this. I called the chrysler customer service 800 number and was told there was nothing they could do for me. This is further aggravating because I also have a problem with my backup camera. It has not worked since about 37,000 miles. It works fine after 45 seconds but not until then. When I reported this to chrysler they told me to buy a new radio. While I have a lot of miles on my vehicle, neither of these problems are mileage related. They are both safety issues. I have been driving for 43 years and never had blind spot warning or back up camera systems before so do not plan to pay to fix. They also told me I have to deal with the warning lights going on and off all the time because there is no way to disable. That is distracting. This vehicle is registered to my business and I also use it personally.