2013 Ford Escape: adaptive cruise control problems

Filed Dec 10, 2020 · Acceleration, Body · NY · 1 injury

2013 ford escape. Consumer writes in regards to inoperable door code on drivers door and instrument cluster. *ld the consumer stated while the handle above the door to get in the vehicle, it snapped. The consumer fell to the ground and broke her foot. Also, the instument panel and cruise control were inoperable.

Filed Mar 4, 2020 · Acceleration · 135,000 miles · WA

While driving in the left lane on the freeway, my car just lost power. We had just hit the tail end of rush hour just south of portland, or (heading south to a funeral) so traffic was flowing pretty good but not good enough for cruise control. I was going about 65-70 MPH when all of a sudden my car stop accelerating and started coasting. My tachometer went all the way up to the red since my foot was still on the gas. I immediately hit my hazards and merged to the next off ramp. I never had any indicator lights come on saying that I needed to check my fluids but we found a way to check the transmission fluid which was fine, let the car rest then started it back up. Car was fine after that but we still turned around and headed back home to washington. Did not have an issue the whole ride back home. Sporadically my car will have issues but can't figure out the reason for it.

Filed Jan 14, 2019 · Engine · 80,200 miles · OK · fire

2013 escape was "routine" transmission serviced at matthews ford in broken arrow oklahoma on november 26,2018. After this service dealership was contacted and appt. Made to re-check because of a jerk sensation in lower gear shifts. On december 6, 2018, about 60 miles from tulsa, traveling south on indian nation turnpike to texas, cruise control was engaged at 80mph. Approximately 20 miles later, the traction light came on. Cruise control and a speedometer did not match so cruise control was disengaged. Jerking and sputtering began and the vehicle was pulled over and turned off. At that point smoke came from the hood of the engine and fire had ignited underneath. Within two minutes the entire front end of the escape was in flames. (video of front in flames, and a trail of fluid leading up to the burning escape). It was completely destroyed including all content. Contacted matthewsford and ford corporation and basically was told there was nothing they could do. Insurance adjuster had assessed that there was no way to determine the cause of fire due to the extensive damage. Matthewsford, not ford would not take responsibility and they should have in someway. They failed immensely.

Filed May 17, 2018 · Electrical, Steering · 80,200 miles · FL

While driving my 2013 ford escape (1.6l engine) on an interstate, I was traveling at 80mph on cruise control. Suddenly the cruise control was deactivated and I felt a jolt. I then observed a message on the dash which read engine overheating, stop safely. I then observed the engine light to illuminate, the coolant needle go to the red hot level, and I began to loose acceleration. The vehicle was not overheating and was later confirmed at a nearby car repair. Once stopped and attempt to restart, loss of steering had begun. Mileage during incident was 80,200. After taking it to ford regarding newer recall msgs, they advised the steering rack was not communicating with their diagnostic and must be the reason for the repair. Repair has not been completed after reading incidents and complaints regarding similar issues/concerns. I believe this to be another recall issue.

Filed Sep 5, 2017 · Transmission · 51,000 miles · PA

While driving on a highway with the cruise control set at 70 MPH (speed limit), the engine on my car suddenly and without warning cut out. A message of 'your vehicle is not in park' appeared. I was able to make my way onto the berm of the road, close to an exit on the highway with the car's momentum. The car's engine was not running. I put the car in park, waited a moment to calm my nerves, and then restarted the car. I was able to get home, holding my breath the entire time, uncertain whether I would encounter the same problem. Cause of the problem - unknown. I have an appointment tomorrow at the ford dealership where it was purchased. Twice before, this car was taken to the dealership because of a problem with accelerating from a stopped position. The car would "buck" as if it wasn't getting any fuel. The second visit resulted in no action from the service dept. As they could not recreate the issue. I asked specifically about codes from the car's computer, but was told there weren't any. I found this surprising because I drove directly to the dealership when this problem happened and the "check engine" message was on the entire trip there.

Filed Oct 8, 2015 · Electrical · 70,843 miles · CA

The body control module and wiring harness has gone bad on my 2013 ford escape causing failure in the cruise control, entertainment system, 911 assist system and finally causing the original factory keys to not be recognized by the car (the car won't start with the keys). Costs to repair by dealership $1,800. Further, an injector went faulty a few months ago with a cost of $800 to repair.

Filed Apr 27, 2015 · Engine, Transmission · 39,900 miles · MN

The vehicle was driving fine while utilizing cruise control going 70 MPH. All of a sudden chime sounded and engine stalled. Cluster had message "shift into park" my turn signals didn't work as well. Instrument cluster died completely as I went to pull over. Turned on hazards and shifted into park and restarted vehicle. Was able to control the situation .

Filed Sep 4, 2014 · Acceleration, Electrical · 35,000 miles · PA

Tl- the contact owns a 2013 ford escape. The contact stated that the cruise control failed to engage and disengage intermittently. The contact experienced an electrical short with the radio shorting out as well. The vehicle stalled multiple times and the contact had to make several attempts to restart the vehicle. The vehicle was taken to an authorized dealer who replaced the wiring harness and the failure recurred. The contact noticed that the vehicle was idling rough, the cruise control was engaged and was stuck multiple times causing the vehicle to accelerate while attempting to disengage the cruise control feature. The vehicle also stalled more than five times and the contact was able to restart the vehicle. The vehicle was not safe to drive and was parked at the contacts residence. The vehicle was towed by the dealer to the authorized dealer for further inspection, diagnosis and repair. The contact was waiting for a response from the authorized dealer who was checking for approval from the manufacturer to repair the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure several times. The approximate failure mileage was 35,000. Dyd

Filed Oct 17, 2013 · Acceleration · 15,000 miles · IL

Tl* the contact owns a 2013 ford escape. The contact stated that while driving 69 MPH with the cruise control activated, the gears would not engage, causing the vehicle to lunge forward. The contact mentioned that once the gears had engaged, the vehicle would jerk in reverse. The vehicle was taken to the dealer however, the technician was unable to duplicate the failure. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 15,000 and the current mileage was 15,700. Updated 12/04/13*lj updated 12/9/2013

Filed Nov 23, 2012 · Acceleration · 6,300 miles · CA · crash

I was at a red light on a freeway exit. My cruise control had been set to 65 MPH, and when I accidently tapped the resume lever, the car accelerated rapidly. Hitting the brakes did not stop the car before it hit the car in front of me. The cruise control cancel/resume lever is located on the lower left part of the steering wheel. If your steering wheel is in a low position, and you move your left leg, you can activate cruise control with your thigh causing immediate acceleration. This happened to me again while driving slowly on a curvy road last week. This could be disastrous if it occurs at a cross walk. Luckily I only hit a car, not a pedestrian, and there were no injuries. Elevating the steering wheel reduces the likelihood of activating cruise control.