2018 Ford Fusion: screen or infotainment failure

5 of the 445 complaints about the 2018 Ford Fusion describe screen or infotainment failure.

owner complaints: 5
of this car's complaints: 1%
recalls: 0

Is there a fix? 46 service bulletins cover this area of the car. See below

Screen or infotainment failure by model year

2020
4
2019
2
2018
5
2017
1
2016
35
2015
8
2014
6
2013
7
2012
2
2010
3

What owners say

Filed Oct 31, 2025 · Driver assistance · 88,000 miles · TX

The contact owns a 2018 Ford Fusion. The contact stated that while reversing, the back-over prevention camera displayed a black screen. Several minutes later, the message "Contact the Dealer" was displayed. The vehicle was taken to the dealer to be diagnosed, and the contact was informed that the VIN was not under recall. The dealer had not diagnosed or repaired the vehicle. The dealer referred the contact to the federal safety agency Hotline to report the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 88,000.

Filed Oct 18, 2025 · Driver assistance, Electrical · CA

What component or system failed or malfunctioned, and is it available for inspection upon request? The APIM (Accessory Protocol Interface Module) appears to have failed. The vehicle's infotainment/play screen is completely blank and unresponsive. This module controls key systems including climate control, navigation, hands-free calling, and the backup camera. The component is available for inspection if needed. How was your safety or the safety of others put at risk? This failure compromises several safety-critical functions. I am unable to adjust climate settings, use GPS navigation, make hands-free emergency calls, or see through the backup camera. These features are essential for safe driving, especially in adverse weather or while reversing. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet confirmed by a dealer, but the issue has been consistent. I have attempted both soft and hard resets, and verified the fuses are good. All symptoms point to an APIM failure. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No formal inspection has been done by the manufacturer, police, or insurance. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps or messages. The issue started intermittently about two months ago. Resets worked temporarily, but the screen is now completely unresponsive.

Filed Nov 8, 2023 · Driver assistance · 30,000 miles · IN

The contact's daughter owns a 2018 Ford Fusion. The contact stated that while starting the vehicle, the infotainment system screen was black. Additionally, the contact stated that while reversing, the rearview camera failed to activate, and the screen remained black. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the rearview camera screen needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the federal safety agency Hotline for assistance. The failure mileage was approximately 30,000.

Filed Apr 14, 2022 · Driver assistance · 60,000 miles · MO

The contact owns a 2018 Ford Fusion. The contact stated that while driving the infotainment touch screen went black with no warning. The contact stated that the rearview camera and hands-free feature were inoperable. The vehicle was taken to a dealer where the failure was diagnosed with a failed Accessory Protocol Interface Module (APIM). The contact stated the APIM was not communicating with the vehicle. The APIM needed to be replaced. The contact stated that the vehicle was not been repaired due to the cost. The manufacturer was notified of the failure and informed the contact that there was no recall associated with the vehicle. The contact was then transferred to the federal safety agency to file a complaint. The approximate failure mileage was 60,000.

Filed Nov 30, 2021 · Engine · NC

Electrical: My car’s radio was going out and I took to Ford for a check while getting oil change. They said normal don’t worry about it. At this time I was still in warranty. When taken to Ford the 2nd time,they “reset” my SYNC & then the radio/touchscreen complete stopped working within 48 hours. When I told them, I just happened to be out of warranty then. Touch screen is completely blank! It will not turn on or allow controls for heat nor a/c. Cannot see backup camera nor can I hear the beeps. The USB plugs and outlets are also not working! This began in January 2020. I have a 7 month old at the time and it was a very cold winter. Engine: Fast forward to August 2020, my car just shut down in the middle of the highway and started shaking with my then 15 month old! Pulled over and had it towed to Ford. Ford told me it needed a new Engine and would cost $7500 to get it fixed. I had never issues before and each oil change received the multi point inspection and I was never informed of any issues prior to.