2013 Ford Fusion: screen or infotainment failure

Filed Jan 10, 2026 · Visibility · TN

The rear view camera intermittently stops working, giving a message “camera unavailable” in a black screen. This has happened many times during use and caused near misses during vehicle reversing.

Filed Jul 7, 2025 · Electrical · UT

The rear view camera of my Ford Fusion has started to sporadically function. It started out with an occasional blank screen showing, followed by a message that the camera is not available and to call the dealer. Over the past month or so (July 2025) it is erroring more than 50% of the time. I am afraid of backing up now as I'm so used to using the camera to properly make sure everything is clear behind me. I have already been in a near-miss situation because the camera was not working, and I didn't see the vehicle that was approaching my car in a blindspot. My vehicle has roughly 190,000 miles and only recently has the camera started giving out. I saw on the news a recall of more than 120,000 Ford vehicles within similar rearview camera failure issues and I wanted to make sure that my situation was also recorded with the federal safety agency for my particular Year, Make, and Model. Thank you.

Filed Jul 4, 2025 · Driver assistance, Electrical · OH · 1 injury

The rear view camera will display a black screen or the image will be reversed causing confusion and dangerous reversal actions. Also the camera will go black in the middle of parking or not display at all. The transmission will slip without warning and the vehicle will have have to be shut down and restarted in order to drive correctly.

Filed Jul 3, 2025 · Driver assistance · 142,000 miles · GA

The contact owns a 2013 Ford Fusion. The contact stated that while reversing, the back-over prevention camera displayed a black screen, creating a visibility hazard for the driver. The cause of the failure was not yet been determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was approximately 142,000.

Filed Jun 29, 2024 · Driver assistance, Electrical · CO

The backup camera fails to show an image from behind the car over 75% of the time. The display in the car is black upon putting the car in reverse, within about 2 seconds a message displays “rear view camera is unavailable. Please contact your dealership.” The collision sensors (rear cross traffic) also does not work when the camera is not working. Looking at multiple online sites, as well as a friend who has a similar model Fusion as I do, there are many many reports of this issue . My car is low mileage (63,141). Ford also has multiple recalls for this issue on other models and years, this car should be included in the recalls.

Filed Dec 9, 2018 · Electrical · 79,000 miles · MO

2013 ford fusion radio still has sound, but screen is black, can't change stations, won't turn off, even after car is turned off and door opens. Battery died, car wouldn't start. Was able to jump start battery, but same thing happened 2 days later. Now battery is completely dead. Had this happened to another household vehicle even after having a new battery installed, and it turned out to be caused by a defective radio.

Filed May 15, 2013 · Engine · 9,010 miles · FL

Ok, I traded in my 2009 fusion 6 cyl for the 2013 1.8 ecco boost. Obviously when I test drove it I drove under normal conditions. At any rate, when you need to pass and step on the gas pedal the car hesitates and seems to have no power at all. The gas miliage is around 22 mile per gallon highway. No where near what was advertised. I was told this engine was comperable to my v6. No way! Has anyone else reported this issue? In addition the sync system keeps freezing up on phone calls.