2014 Ford Fusion: screen or infotainment failure

Filed Nov 12, 2025 · TX

The backup camera works intermittently. Showing a black screen and telling me to see a dealer.

Filed Nov 9, 2025 · MN

The back up camera is intermittent or is a black screen. It also displays like a mirror image instead of what is directly behind me (right is on the left and left is on the right)

Filed Oct 20, 2025 · Driver assistance · 86,000 miles · KY

The contact owns a 2014 Ford Fusion. The contact stated that while attempting to reverse, the rearview camera displayed a blank screen, or no lines, no color, and glitched while operating. A dealer was contacted. The vehicle was not taken to an independent mechanic or dealer to be diagnosed. The dealer was contacted; however, the contact was informed that there was no recall on the VIN for the rearview camera. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 86,000.

Filed Sep 30, 2020 · Electrical · 65,000 miles · SC

Back up camera malfunction. Camera display will either be black or zoomed in and mirrored. Has gotten worse to the point the camera fails 99% of the time due to the height of the rear seats visibility is greatly affected. Happens when placing car in reverse.

Filed Sep 30, 2020 · 94,000 miles · VA

My back up camera continuously stops working. It has been occurring for several months. From a sitting position when placed in reverse most times the back up cam will come on and stay on for a few seconds, then go to a black screen and sometimes stay black and other times crazy images will come up. It almost appears to have some sort of short in it causing this to occur. For several years it worked properly, now every time I place in reverse it is a guessing game as to whether it will work at all.

Filed Feb 3, 2016 · Electrical · 48,000 miles · IL

The information display on my 2014 ford fusion blacked out while I was driving in december, 2015. The warranty had expired. The car had approximately 48,000 miles when this occurred. I took it to the service department at the ford dealer where I had bought the car. I paid $99.95 to have the problem diagnosed. I was told that it needed a gateway module that would cost approximately $300, but the $99.95 would go towards that cost. When the part came in and installed, the problem still existed. The service department had told me that the gateway module may not fix the problem. I was told that the instrument cluster would have to be replaced. The cost would be $707 and the shop would need my car for two days. I also would need to bring all my keys for the programming. This all seems to be a steep price to fix a display panel that I use only for an odometer and sometimes for trip mileage. I saw on the service bulletin no. Asi-44742 that other 2013-2014 ford fusions have the same problem and these cars need the instrument panel cluster replaced due to programmable module installation. I have not had the cluster replaced because the part has to be special ordered. I wanted to see if there were other options. Thank you for your help.