On XXX, while my 2014 Ford Fusion was moving, the left-front door latch failed and the door became unsecured. As a result, I partially fell from the moving vehicle. This was an actual occupant safety event and created a significant risk of serious injury. After the incident, I took the vehicle to Richmond Ford Lincoln for inspection and repair. On XXX, the dealership performed a door-latch recall repair. The dealership service order, SO #XXX, identifies the repair request as “DOOR LATCH REPLACEMENT 20R01 - L/F DOOR WILL NOT CLOSE.” The service order identifies the cause as “recall” and documents the correction as “performed recall replaced latches.” The parts listed include a door latch and cable assembly, and the invoice total was $0.00. The dealership's documentation therefore confirms that a door-latch recall repair was required on this vehicle. The recall repair occurred eight days after the XXX incident. I am requesting that the federal safety agency review this incident in connection with Ford Fusion door-latch recalls and related programs and determine whether the XXX failure represents a failure of a recalled component, a prior recall remedy, or another safety defect. I request that the federal safety agency review the recall and campaign history associated with VIN [XXX], the specific door-latch program applicable to this vehicle, whether the failed latch had previously been repaired or replaced, and whether additional investigation or corrective action is warranted. The vehicle was repaired on XXX. I have retained the dealership documentation and can provide photographs, medical documentation, repair records, and other evidence concerning the incident. The important safety issue is that the door-latch failure occurred while the vehicle was moving and resulted in an occupant partially falling from the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2014 Ford Fusion: doors won't lock, open or latch
74 of the 1,337 complaints about the 2014 Ford Fusion describe doors won't lock, open or latch.
- owner complaints
- 74
- of this car's complaints
- 6%
- typical repair cost reported
- $400
- typical mileage
- 68,000
- recalls
- 4
Doors won't lock, open or latch by model year
What owners say
Driver side rear door handle broke off!
The contact owns a 2014 Ford Fusion. The contact stated while the vehicle was parked, the front driver's side door latch failed to operate as intended and the door failed to close securely. The contact stated that due to the failure the vehicle was driven to work with an open door. The vehicle was taken to the dealer where it was determined that the front driver's door latch was inoperable. The contact was informed that the front driver's door latch needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact stated that a week later, the rear passenger's door latch failed to latch as intended. The vehicle was scheduled to be inspected. The vehicle was not yet diagnosed or repaired by an independent mechanic or the dealer. The contact referenced the federal safety agency Campaign Number: 23V775000 (Latches/Locks/Linkages); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 121,198.
The latch holding the driver door closed failed and the door would not close. This issue has happened before and been addressed by previous recalls but continues to be an issue.
I Had my car at Southgate Ford from 0ct 17- 20. During this time my car was to be serviced for the recalls. However upon receiving my car back. I was told the recall that is showing incomplete( door latches) was unable to be repaired due to the car only being registered in MI and PA. At this time it is showing my vin is still showing said recalls as incomplete.
My transmission has failed multiple times. Luckily my car is under warranty, because I have been able to have it replaced twice, but both times, these malfunctions have put my life and countless others in danger, because the failure is sudden and not preceded by any warnings. This problem has reproduced twice and been confirmed and fixed both times by Sun’s Auto in Spring Texas. The vehicle has been inspected recently by the manufacturer as my shifter bushings also disconnected as part of a separate recall, resulting in a similar situation as the transmission failure. There have been no warnings prior to any of these issues occurring, and at this point recalling individual parts is not sufficient. The transmission and shifter bushing issues alone cost more to repair than the car is worth at this point, and they are extremely dangerous, especially when combined with the other active safety recalls for this same car such as the brakes, door latches, and steering. Almost every aspect of this car is unsafe as manufactured .
The rear passenger back door latch is out. Has to be replaced because door will not shut an my toddler almost feel out but I caught him.
I went to a dealership in north Vernon Indiana and I was told when the parts come in I’ll get a call no one called me to notify me about any parts to fix my recall I never gotten my door latches fixed.
The vehicle was taken to the dealer for recalls, I was told all the recalls with a door latch were fixed. Now the door latch won’t close and the door stays open. Reached out to Ford and since it is the weekend ford is ignoring the matter until a dealer is open and it can be towed there. This is a safety matter that ford is ignoring.
Car has a door latch recall as well
I received a written notice from ford corporate that my vehicle was subject to a recall concerning door latch springs. It directed me to record the model number of each of the four door latches. This I did and was further directed to go online to web site to record the numbers. The web site doesn't exist and when you go there you get a fault 404. When I then called my local dealer,ford country in henderson, nv they made me an appointment for them to check the latches. When I arrived at the appointed time, I was told that I must leave the vehicle over night as there were 18 other vehicles ahead of me. Why would a dealership schedule 19 vehicles at the same time for a visual inspection which took me less than 15 minutes to perform?
Tl* the contact owns a 2014 ford fusion. The contact stated that the front driver's side door latch was defective. The contact stated that the door failed to lock securely when closed. The vehicle was taken to sterling mccall ford located at 6445 southwest fwy, houston, tx 77074, who indicated that the part needed to repair the federal safety agency campaign number: 20v177000 (latches/locks/linkages) was not yet available. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 55,000.
Service bulletins that may apply
Related recalls
Latches/locks/linkages: doors: latch
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V‑246, 16V‑643 or 17V‑210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
- Risk
- A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
- Remedy
- Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 20S30.
Recall number 20V331000 · Recall details
Latches/locks/linkages: doors: latch
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
- Risk
- A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
- Remedy
- Ford will notify owners, and Ford or Lincoln dealers will replace the side door latches, free of charge. The recall began September 21, 2020. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 20S15.
Recall number 20V177000 · Recall details
Latches/locks/linkages: doors: latch
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
- Risk
- A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
- Remedy
- Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 15S16.
Recall number 17V210000 · Recall details
Latches/locks/linkages: doors: latch
- What is wrong
- Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
- Risk
- A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
- Remedy
- Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 15S16.
Recall number 15V246000 · Recall details
Questions about the 2014 Ford Fusion door locks
Is doors won't lock, open or latch a common problem on the 2014 Ford Fusion?
74 of 1,337 owner complaints about the 2014 Ford Fusion (6%) mention doors won't lock, open or latch. The model year with the most reports is 2013.
How much does it cost to fix doors won't lock, open or latch on the 2014 Ford Fusion?
Owners who mentioned a price put the repair at about $400 (median of 5 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.
Is there a recall or service bulletin for this on the 2014 Ford Fusion?
There are 4 recalls and 2 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2014 Ford Fusion
Power steering loss 116Check engine light 90Stalling 84Loss of power 69Overheating 61Engine failure 55Backup camera 40Jerking 34Steering lock-up 29Won't shift 27Transmission failure 26ABS 25Fire or smoke 24Misfire 21Hesitation 20Wipers 20Won't start 20Seat belt 19Brake failure 17Grinding brakes 15Airbag light 12Slipping 12Headlights 10Adaptive cruise 9Tire blowout 9No deployment 8Harsh shifting 8Warning lights 8Battery drain 7Knocking 7Key fob 7Shudder 7Ball joint 6Screen failure 6Power windows 5Pulling 5
VIN decoder
See the problems and recalls for an exact car
Buying a used 2014 Ford Fusion?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history