2012 Ford Fusion: doors won't lock, open or latch

Filed Apr 8, 2026 · Locks · 124,000 miles · AZ

The contact owns a 2012 Ford Fusion. The contact stated that while driving at various speeds and making a left turn, the driver's side door unexpectedly opened. The contact stated that the door ajar warning light was illuminated. The failure became a recurring failure. The contact had taken the vehicle to a local dealer where it was diagnosed, and determined that the door latch needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to the federal safety agency Campaign Number: 20V177000 (Latches/Locks/Linkages). The contact informed the dealer of the recall and was informed that the VIN was not included in the recall. The manufacturer was informed of the failure. The failure mileage was approximately 124,000.

Filed Oct 8, 2024 · TX

The door locks on the driver and passenger doors open on their own and not working properly. Car has 53000 original miles. It is just like the problem that are in the recall of the 2014 and 2015 Ford Fusion. The latch on both doors are independently sprung in open mode. One incident where the driver door opened while driving.

Filed Oct 3, 2024 · Body · 116,945 miles · ME

The contact owns a 2012 Ford Fusion. The contact stated that while the vehicle was parked, the driver's side door failed to open using the interior door handle. The vehicle was taken to the dealer where it was diagnosed and determined that the driver’s side interior door handle needed to be replaced. The vehicle was repaired but the failure reoccurred three years later. The contact stated that on the second occasion, the driver’s and front passenger’s side windows were rolled down and the door was opened using both outside door handles. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 116,945.

Filed Jun 6, 2024 · Body · VA

Door latch keeps falling have to roll down the window to open the door from the outside

Filed Apr 5, 2023 · Body · FL

This is the second time my door latch has malfunction. I'm a single parent and to keep having to come out of pocket to get the same issue fixed is a big inconvenience.The inside is broken I have to roll my window down and unlock my door from the outside just to get out of my car. This is a major safety hazard why hasn't the recalled 2012 Ford fusions been included for the door latches? I can't even lock my door and there has been numerous break-ins close by.

Filed Mar 6, 2023 · Body · IL

Driver inside door handle does not allow the door to be opened.

Filed Dec 19, 2022 · Body · CA

Front Driver Side door handle mechanism breaks and will not open the door when the lock mechanism is in the Unlocked position. To open the door from the interior, the driver must roll down the electrically-powered window and use the exterior latch to open the door. There are multiple examples of these situations and the owner’s description of repairs. Here is one example: https://youtu.be/At96DIaPyc8 This is a serious and significant safety hazard for the vehicle driver, particularly in the event of a vehicle fire or water submersion.

Filed Dec 1, 2022 · Locks · 140,000 miles · MO

The contact owns a 2012 Ford Fusion. The contact stated while her passenger was attempting to open the front passenger’s side door, the door would not open. The passenger rolled the window down and open the door using the exterior door handle. The contact also noticed that while attempting to lock the vehicle, the vehicle failed to lock securely. The vehicle was taken to the dealer and the door handle and the latch inside the vehicle were replaced; however, the failure reoccurred. The manufacturer was contacted and notified of the failure. The manufacturer was aware of the failure but offered no assistance. The contact was referred to the federal safety agency hotline for assistance. The failure mileage was 140,000. The contact stated that the dealer had mentioned that they have replaced several door handles due to faulty plastic parts. The handle was replaced again for a second time and paid for by the contact.

Filed Oct 2, 2022 · AZ

Door handle failures (inside the vehicle) are very well documented and very well known to break off the mechanism required to open the door. This isn't just a minor annoyance, it is a MAJOR SAFETY HAZARD, caused by either poor design, poor materials, poor process control, poor validation testing, poor part quality or poor management in concealing this as not being worthy of a recall. How many lives are you willing to risk before doing a recall? The problem has been well known & documented for well over a decade, and it is still happening in the field. If someone has not died from this door lever failure it is only a matter of time. My family's lives are in jeopardy every time we drive this vehicle with a known likelihood of the door handles failing to open the door. You may not be able to open any other door, depending on the damage from an auto accident, but Ford has not taken responsibility for this high-risk to life and limb of its occupants. For such a cheap injection molded plastic part with no glass-fill, it is apparent that you went with the cheapest material possible. You've done it for over a DECADE and choose to ignore the problem until someone sues you or dies as a result of this safety problem. Whether it is a knitline defect you have no process controls to prevent part weakness, or the excessively small part fillet, or the material thickness, subpar material properties or molded part process flow problems, Ford is clearly cutting corners on the design & manufacturing of well documented and well known failures in the field. This is unacceptable, requiring your customers to waste over $200 every time it breaks, all the while being unconcerned about the serious safety risk to occupants in your vehicles. This is the problem with unethical engineering and business practices in the automobile industry. You will be held accountable only when someone dies from your decades of negligence & disregard for the safety of your customers.

Filed Sep 14, 2022 · NV

My drivers side door handle will only work from the outside I was told to contact the highway safety admin because it’s technically a safety issue if I had and emergency and had to hurry up and exit my vehicle. It’s like jammed or something and doesn’t lock until I manually lock an lock my door but I’m unable to get out from the inside safety and I was already in a car accident once in my life I would really like to get my door handle fixed please

Filed Aug 9, 2022 · Locks · 31,000 miles · IN

The contact owns a 2012 Ford Fusion. The contact stated that while operating the vehicle and after closing the front driver’s side door, the door lock failed to automatically lock and secured the door. The driver indicated that the door had to be manually locked in order to be secured. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The failure mileage was 31,000.

Filed Jul 20, 2022 · Body · 31,000 miles · IN

The contact owns a 2012 Ford Fusion. The contact stated while attempting to exit the vehicle through the front driver’s side door, the door handle fractured. The contact was able to use the remaining part of the door handle to exit the vehicle. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 31,000. The VIN was invalid.