The contact owns a 2012 Ford Fusion. While the contact’s girlfriend was driving at an undisclosed speed, the steering wheel jerked and pulled to the right. Due to the failure, the steering wheel seized, and excessive force was needed to turn the steering wheel. The driver was able to avoid striking the curve. An unknown code was displayed. The contact was called and went to the scene of the failure. The vehicle was driven back to the residence nearby. The contact stated that the steering wheel was difficult to turn. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. While researching, the contact became aware of the federal safety agency Campaign Number: 15V340000 (STEERING) and associated the failure with the recall; however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000.
2012 Ford Fusion: steering wheel locks up
157 of the 2,519 complaints about the 2012 Ford Fusion describe steering wheel locks up.
- owner complaints
- 157
- of this car's complaints
- 6%
- typical repair cost reported
- $1,613
- typical mileage
- 99,000
- recalls
- 1
Steering wheel locks up by model year
What owners say
The steering locked up and was completely unable to turn the wheel. This resulted in an accident that sent the car into a ditch. The safety recall for the steering was fixed and it failed again, in which it cost me 1700 to replace the same part again. It has AGAIN failed!!! This is extremely unsafe and should not fail on multiple occasions. This problem needs to be resolved!!!!
The contact owns a 2012 Ford Fusion. The contact stated while driving 20 MPH in the snow, the message "Service Power Steering" was displayed, and the steering wheel seized. The vehicle became difficult to maneuver, and the contact had to use force to maneuver the vehicle. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact's stepfather used a handheld scanner to diagnose the vehicle and retrieved DTC: C1963-20 and C1511. The vehicle remained at the residence. The contact related the failure to the federal safety agency Campaign Number: 15V340000 (Steering). The manufacturer was notified of the failure. The failure mileage was approximately 200,000.
The contact owns a 2012 Ford Fusion. The contact stated that while her daughter was driving approximately 50 MPH, the steering wheel locked up. The vehicle was pulled over to the side of the road and restarted; however, the failure reoccurred. The vehicle was towed to a dealer, where it was diagnosed, and determined that the steering gear and power steering control module needed to be reprogrammed or replaced. The vehicle was not repaired. The contact stated that on the inspection notice, she observed the federal safety agency Campaign Number: 15V340000 (Steering). The manufacturer was not notified of the failure. The failure mileage was 197,150.
The contact owns a 2012 Ford Fusion. The contact stated that upon starting the vehicle, the message "Power Steering Assist Fault" was displayed, and the steering wheel seized. The contact waited for several minutes and then restarted the vehicle. The vehicle was not diagnosed or repaired. The failure had reoccurred on several occasions. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the rack and pinion had failed and needed to be replaced. Additionally, the power steering system needed to be replaced. The vehicle was not repaired due to the cost. The contact related the failure to the federal safety agency Campaign Number: 15V340000 (Steering); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.
The contact owns a 2012 Ford Fusion. The contact stated that while driving 60 MPH, the power steering failed to function as intended and the steering wheel became difficult to maneuver. The contact stated that the steering wheel seized. The contact was able to coast to the side of the road. No warning lights were illuminated. The contact called a friend to drive the vehicle to the residence. The contact stated that the failure persisted. The contact stated that on another occasion, the steering wheel became difficult to turn while driving. The message "Power Steering Assist Fault" was displayed. The vehicle was taken to the dealer where it was diagnosed and determined that the rack and pinon had failed and needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the message “Service Power Steering” was displayed. The contact stated that the vehicle was taken to the independent mechanic, and the steering wheel seized. The message "Service Power Steering" was displayed. The contact stated that the steering wheel became difficult to turn. The vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed or inspected. The contact stated that another independent mechanic was scheduled to stop by the residence to inspect the vehicle. The vehicle was not yet repaired. The manufacturer was not made aware of the failure. The failure mileage was 122,234.
The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel seized. There was no warning light illuminated. The contact stated that the steering wheel became difficult to turn. The vehicle was towed to the dealer, where it was diagnosed that the steering gearbox had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was not available.
While driving to work the power steering locked up with a code of Power Steering Assist Fault. Can you imagine driving down the road in rush hour and this happens to your vehicle?? We have checked into the Customer Service 15N01 from Ford and it EXPIRED in 2015! THIS SHOULD BE A SAFETY RECALL put out by the federal safety agency!!!! We have read all of these complaints on this website of the exact same problem with the steering going out. This is completely dangerous for the public. DO SOMETHING NOW TO CORRECT THIS! the federal safety agency and Ford please respond!!!!!
The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel failed to function as intended and the steering wheel seized. The vehicle was towed to an independent mechanic where it was diagnosed with a failed electric steering rack and pinion, and the right and the left outer tie rods. The contact was informed that the electric power steering rack and pinion and the right and left outer tie rods needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall repair; however, the contact was informed that the recall repair was not associated with the VIN. The failure mileage was approximately 222,354.
I was driving down the road around 50 mph and the steering wheel locked up on me and has not let goes in any electrical in the car keeps glitching radio the dash light
I was driving to my drs appointment and as I was pulling up to the hospital I saw a message from my dash and my steering wheel locked up and I had to get it towed and then sent to the dealership but since I had made a few of previous attempts to get it fixed with u guys it wasn’t getting no response, so I had to go get it fixed force and I ended up with a bill..
Service bulletins that may apply
Related recalls
Steering: electric power assist system
- What is wrong
- Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
- Risk
- If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
- Remedy
- Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 15S18.
Recall number 15V340000 · Recall details
Questions about the 2012 Ford Fusion steering lock-up
Is steering wheel locks up a common problem on the 2012 Ford Fusion?
157 of 2,519 owner complaints about the 2012 Ford Fusion (6%) mention steering wheel locks up. The model year with the most reports is 2010.
How much does it cost to fix steering wheel locks up on the 2012 Ford Fusion?
Owners who mentioned a price put the repair at about $1,613 (median of 7 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.
Is there a recall or service bulletin for this on the 2012 Ford Fusion?
There is 1 recall and 2 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2012 Ford Fusion
Power steering loss 779Loss of power 232Door locks 122Engine failure 112Stalling 77Jerking 57Check engine light 50ABS 47Ball joint 32Airbag light 30Brake failure 29No deployment 28Harsh shifting 21Hesitation 21Steering noise 19Grinding brakes 16Won't start 15Slipping 13Won't shift 13Sudden acceleration 11Warning lights 10Knocking 9Headlights 9Fire or smoke 8Overheating 7Pulling 7Shudder 6Transmission failure 6Wipers 6Adaptive cruise 5Battery drain 5Spongy pedal 5
VIN decoder
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