2015 Ford Fusion: steering wheel locks up

Filed Aug 19, 2026 · Steering · 177,000 miles · NJ

The contact owns a 2015 Ford Fusion. The contact stated that there was an abnormal popping sound coming from the vehicle while pulling out of the driveway and driving approximately 10 MPH. The contact stated that the steering wheel seized and locked up. The power steering, Hill Assist, and brake warning lights were illuminated. The contact associated the failure with the federal safety agency Campaign Number: 19V632000 (Steering). The vehicle was taken to the local dealer, where it was diagnosed that the steering gear had failed and the bolts were corroded. The manufacturer was contacted and confirmed that recalls were VIN-specific, and no assistance was provided. The failure mileage was approximately 177,000.

Filed Jul 28, 2024 · Steering · OH

While driving “steering fault. Service now” light illuminated. Next steering wheel locked up and displayed “steering loss stop safely” and “advance service trac”. Car could not be steering and had to be towed, now shop says rack and pinion needs replaced

Filed Jun 25, 2024 · Steering · 93,326 miles · PA

The contact's niece owns a 2015 Ford Fusion. The contact stated that while his niece was driving at an undisclosed speed, the steering wheel seized. The contact stated that the failure occurred while his niece was making a right turn. The vehicle was towed to the contact's residence. The contact stated that in May 2024, the federal safety agency Campaign Number: 18V167000 (Steering) and 19V632000 (Steering) recall repairs were completed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. In addition, the contact was advised to contact the federal safety agency Hotline to report the failure. The failure mileage was approximately, 93,326.

Filed Feb 9, 2024 · Steering · 108,000 miles · IL

The contact owns a 2015 Ford Fusion. The contact stated while driving approximately 40-45 MPH, the vehicle lost power steering functionality, and the steering wheel locked. The message “Steering Locked. Stop Safely” was displayed. The contact exited the highway, and the vehicle made an abnormally loud sound and decelerated independently. Additionally, the steering wheel shuddered significantly. The contact drove to a parking lot and parked the vehicle. The vehicle was towed to the dealer, where it was diagnosed that the steering suspension and the steering column were locked. The dealer determined that the steering gear needed to be replaced. The vehicle was taken to an independent mechanic and was repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 108,000.

Filed Feb 2, 2024 · Steering · 149,543 miles · NJ

The steering wheel locked while driving the vehicle and warning lights immediately came on advising "Hillstart Assist Not Available" and "Service AdvanceTrac" leaving the vehicle undrivable and in a dangerous position. The steering wheel then began making mechanical whirring sounds and jerking left and right on its own. There were no warning lights or signs prior to this issue happening while driving, the issue was confirmed by the two truck driver who rescued the vehicle as well as the mechanic who tried to fix the car. Mechanic advises this car has a recall for this issue for vehicle's year, make and model, and state, but Ford says it does not apply to the vehicle. Mechanic disagrees and believes this to be a gross safety issue.

Filed Apr 3, 2023 · Steering · 115,000 miles · MI

The contact owns a 2015 Ford Fusion. The contact stated that after starting the vehicle, the steering wheel seized. The steering fault message was displayed. The vehicle was towed to an independent mechanic, who diagnosed that the steering gear motor had detached. The mechanic replaced the steering gear motor. The manufacturer was made aware of the failure and advised the contact to file a complaint with the federal safety agency Hotline. The contact related the failure to the federal safety agency Campaign Number: 19V632000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 115,000.

Filed Feb 23, 2023 · Steering · 127,000 miles · IL

The contact owns a 2015 Ford Fusion. The contact stated while driving approximately 25 MPH, the steering wheel seized, with the power steering assist fault and two other unknown messages displayed on the instrument panel. Upon investigation, the contact discovered the federal safety agency Campaign Number: 19V632000 (Steering) which she linked to the failure. Both the dealer and the manufacturer were notified of the failure, and both stated that the vehicle was not under recall. The vehicle had yet to be repaired. The failure mileage was approximately 127,000.

Filed Dec 9, 2022 · Steering · 109,000 miles · IA

The contact owns a 2015 Ford Fusion. The contact stated while driving approximately 15 MPH, the vehicle experienced a loss of power steering and the steering wheel seized. The "Power Steering Service” message was displayed. The contact stated that she was able to drive the vehicle back to the residence. The contact made a local dealer aware of the failure, but the vehicle was not diagnosed or repaired. The contact was made aware of the federal safety agency Campaign Number: 19V632000 (Steering) however, the VIN was not included in the recall. The manufacturer was made aware of the failure and the contact was advised to file a complaint with the federal safety agency hotline. The approximate failure mileage was 109,000.

Filed Mar 18, 2022 · Steering · 71,000 miles · OH

The contact owns a 2015 Ford Fusion. The contact stated while driving and making a turn in the driveway, the steering wheel locked. There were no warning lights illuminated. The contact turned off and restarted the vehicle; however, the failure persisted. The vehicle was towed to the dealer where it was diagnosed that the steering gear box bolt was fractured. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 71,000.

Filed Oct 21, 2019 · Steering · 40,000 miles · WV

Tl* the contact owns a 2015 ford fusion. When the vehicle was started, the steering assist warning indicator illuminated and the steering wheel seized. The contact went to joe holland chevrolet & imports (210 maccorkle ave sw, south charleston, wv 25303, (304) 744-1561) without her vehicle and was informed of the federal safety agency campaign number: 19v632000 (steering). The dealer informed the contact to take the vehicle to a ford dealer. The contact went to todd judy ford (1900 patrick st plaza, charleston, wv 25387, (304) 344-1601) and was informed that the only recall associated with her vehicle was for the takata air bags. The contact was provided a cost estimate for a diagnostic test to determine the cause of the failure. The contact notified the manufacturer and was informed that the only recall they found on the vehicle was for the air bags. The manufacturer offered no further assistance. The vehicle was not repaired. The failure mileage was approximately 40,000. Vin tool confirms parts not available.

Filed Jun 17, 2019 · Steering · 52,000 miles · FL

Tl* the contact owns a 2015 ford fusion. While driving approximately 20 MPH, the steering assist warning indicator illuminated and the steering seized. Brandon ford (located at 9090 e adamo dr, tampa, fl 33619, (813) 246-3673) was called and an appointment was scheduled to have the vehicle diagnosed and repaired. The vehicle was not included in the federal safety agency campaign number: 18v167000 (steering). The manufacturer was contacted. The approximate failure mileage was 52,000.

Filed Jan 11, 2019 · Steering · 59,319 miles · NJ

Tl* the contact owns a 2015 ford fusion. The contact stated that the power steering was faulty and the steering wheel seized many times when attempting to turn. The power steering indicator illuminated. An independent mechanic stated that the power steering seized. The vehicle was taken to medford ford (186 nj-70, medford, nj 08055, (888) 508-9703), but no assistance was provided. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 59,319.