2015 Ford Fusion: seat belt won't latch or retract

Filed May 30, 2023 · Airbags, Seat belts · TN

On May 15, 2023 I got in my car, proceeded to drive off when I noticed that the airbag light was still illuminated on the instrument panel. I notified the dealership the next day and dropped my car off on May 17, 2023. On May 19 a diagnostics test was run and revealed that I had a faulty seat belt buckle. I declined service on the car. This was shocking to me since I took my car to them less than 4000 miles and less than a year ago for the airbag light staying on again in 2022. At that time it was revealed that it was the passenger seat position sensor & it was repaired. In 2020 my car was also a part of Recall 19S25 for the seat belt. In 2018 repairs were also done on my car due to the airbag light coming on as well. I'm driving the car but now don't know if it is safe to drive. When I picked up the car, the light was still on but about 4-5 days later the light went off by itself. The passenger seat has barely been used since I purchased the car in 2015. After the repairs were done in 2022, the seat/seat belt has not been used so I don't understand how it can be faulty. It seems to me that there's a defect somewhere and it should be investigated. I would appreciate if this is given serious consideration. When I spoke with Ford Motor Company, they told me to contact you to have you investigate the matter. I am working with the Customer Relations Rep with Ford of Franklin- [XXX] at [XXX] regarding this matter. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Filed Sep 3, 2021 · Seat belts · CA

Passenger side rear seat seat belt will not retract.

Filed May 12, 2021 · Airbags · 60,000 miles · PA

Air bag light came in, ford dealer says seatbelt retractor pin broken, electrical connection corroded and entire assembly needs replaced! The have a service alert on this problem but no recall. Airbag will not operate until fixed! Cannot afford the cost of repair! Help!

Filed Sep 16, 2020 · Seat belts · 84,580 miles · PA

The back driver side seat belt is stuck and will not come out. The retractor keeps locking up. The vehicle was not in a collision. The breaks were not ever hit hard. It worked fine the day before. The next morning, my child tried to strap herself up and it would not come out. The vehicle was stationary in the drive way. The other seatbelts work fine.

Filed Sep 18, 2019 · Seat belts · 69,212 miles · TX

Tl* the contact owns a 2015 ford fusion. The contact stated that the driver's side seat belt was locked and unable to be used. Also, the seat belt warning indicator was illuminated. The vehicle was taken to north central ford (1819 n central expy, richardson, tx 75080, (972) 584-1338), but was not diagnosed or repaired. The manufacturer was not contacted. The contact stated that the failure was similar to the federal safety agency campaign number: 16v875000 (seat belts). The failure mileage was 69,212.

Filed May 14, 2019 · Airbags, Seat belts · FL

Vehicle displayed airbag warning light. After ford inspected the vehicle they stated that the defect was in the driver's seat belt buckle and that it would need to be replaced at a cost of $400. Ford stated that the defect would not allow the air bags to deploy. I asked for my vehicle back but had to pay $89 for diagnostics. Took vehicle home and removed driver belt buckle and discovered wire broken at base of buckle (see attached images). This defect that will not allow airbags to deploy and involves a broken wire in the belt buckle should be a safety recall. Otherwise, what will happen is all the vehicles that have broken wires will not get fixed and the only defense is the seat beat alone.

Filed Jan 4, 2019 · Seat belts · 48,000 miles · IN · 1 injury

Seat belt locks up and fails to extend. I believe this is related to existing the federal safety agency id 10109079 based on my VIN. This happened to both myself and my wife while driving my vehicle and it prevents the driver from having a full range of motion while operating the vehicle, and in one case prevented my wife from being able to properly exit the vehicle trapping her inside for a while. A driver being uncomfortably restrained and lacking full range of motion while operating a motor vehicle is, in both of our opinions, a major safety concern as it is not only a distraction but physically impairs the driver while the vehicle is in operation at highway speeds. When I made the dealership aware of the issue and requested repairs under warranty they did not make me aware of the tsb/the federal safety agency notice on this and refused repair and instead told me to perform maintenance myself in the form of "spray it with wd40" with no further instructions. In the process of "spraying it with wd40" I was injured by a retractor coil spring as ford motor company had covered up a manufacturer warning label changing a critical "do not remove" warning giving instead the opposite meaning of "remove" which lead me to believe this was the serviceable component I was meant to "spray with wd40". Upon opening it the retractor coil spring then shot out and struck me near my eye socket resulting in possible injury induced myokymia. Attempts to contact ford have failed and the dealership has been mostly uncooperative on the issue and has directed me to ford. I still remain unaware as to how the warning on the seat belt assembly was modified, why repairs were refused under warranty when notified of the safety issue, and why the safety issue was ignored when a tsb exists that makes it clear ford was aware such safety issues exist with their safety restraint system.

Filed Jul 16, 2016 · Seat belts · 32,000 miles · CA

Approx. 32k miles. Car had been parked for about 4 hours on level surface street. Sunny day, about 80 deg. F. Upon starting the vehicle to drive, the drivers seat belt was seized in retracted position and would not extend. After jerking on the belt 4-5 times as hard and quick as possible the belt has freed up for now; however, I have no idea if this will be a recurring problem or a common problem. Vehicle details: 2015 ford fusion se hybrid.

Filed Jun 23, 2016 · Seat belts · 11,350 miles · IL

The driver's side seatbelt won't extend while the car is off. It locks up. Because the seatbelt won't release, I can't fasten it into the buckle. Because I can't put-on the driver's side seatbelt, I can't drive the car. The seatbelt also locks up while I'm driving the vehicle, so I can't move around freely to reach the control panel. This happens so frequently I had to have it towed to the dealer because I can't drive without a seatbelt. The dealer can't reproduce the problem. I contacted ford, and they said because they can't reproduce the problem, they can't help me.

Filed Jan 4, 2016 · Airbags, Brakes · 30,000 miles · MI · crash · 1 injury

Tl* the contact owns a 2015 ford fusion. The contact stated that while making a turn, the brakes pulsated when the vehicle was stopped. In addition, the contact stated that while attempting to park, the brakes violently pulsated and resulted in an unintended acceleration. As a result, the contact crashed into a building. The air bags failed to deploy and the seat belt failed to retract. A police report was filed. There was one unknown injury reported that did not require medical attention. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 30,000.