2015 Ford Fusion: screen or infotainment failure

Filed Jan 10, 2026 · Driver assistance, Electrical · WA

My 2015 Ford Fusion back over prevention camera system, is no longer working. I only get the black screen with error message "Camera is unavailable. Contact dealership". Which is creating a safety issue, while the vehicle is backing up. Reference Recall Number 25SA9 as many other ford products have the same issue. Many 2015 Ford models are covered under this recall. However, my fusion is not, because the recall only states 2016. My camera was troubleshot by a certified mechanic and was deemed a faulty camera by testing it with a different camera, and the system started working properly again.

Filed Nov 1, 2025 · TX

Rear view camera reverts to a black screen when the vehicle is put in reverse. The screen indicates an error. This has been ongoing for a year. The 2016 Ford Fusion has been granted a recall on this issue - why wasn't the 2015 model included?

Filed Jul 17, 2025 · Electrical · IL

The rear camera does not function properly on my 2015 Ford Fusion. When I try to use it, it either turns into a black screen or the message reads that "rear camera is unavailable", which has almost caused me to collide with another vehicle several times as I was trying to back up. I understand that there is a national recall for Ford Fusion vehicles from 2018 on for exactly the same reason. However, even though my Ford Fusion is a 2015, it demonstrates the same problem as the newer models listed in the recall. I would like to have my camera replaced (at no charge) as well, since I am dealing with the same safety hazard as the models listed in the national recall. Thank you very much for your understanding.

Filed Jul 9, 2025 · Electrical, Lights · OH

The back up camera has been showing a black screen while the vehicle is in reverse. This has been happening with my vehicle for a few months. Safety of others put at risk because this happens while vehicle s in motion Have not taken vehicle to dealership to have it inspected. My vehicle falls outside of scope of recall currently published No warning messages displayed

Filed Jul 8, 2025 · Driver assistance, Visibility · TN

When placing the car in reverse the rear backup camera does not show image and will display a black screen or a message the camera is not working and to contact a dealership. Camera worked correctly until Jan 2025. Randomly, the rear backup sensors, while camera shows black screen, will not alert the driver to being object in its path. At other times when the screen is black, the sensor will alert the driver. If you get the "Camera Not Working" message, the rear backup sensors will alert the driver to objects in its path.

Filed Nov 23, 2021 · MA

The Display for sync / phone / radio / backup camera went black & now no display of backup camera etc. Reset does not correct problem. Fuse good. Disconnecting battery / reconnect does not correct. Known problem with other Fords Accessory Display Module & Screen. Very expensive failure.

Filed Jun 27, 2017 · Driver assistance · 16,000 miles · NY

Tl* the contact owns a 2015 ford fusion. While the vehicle was in reverse, the backup camera failed to connect. As a result, the screen display was blank. The vehicle was taken to delacy ford (3061 transit rd, elma, ny 14059, (716) 668-1200) where it was diagnosed that the camera needed to be replaced. The contact stated that the vehicle was previously repaired four times, but the failure recurred. The manufacturer was notified of the failure, but did not offer any assistance. The failure mileage was 16,000.

Filed Jul 10, 2015 · Brakes, Electrical · 19,000 miles · AL

03/2015 lost control of the breaks and had to use the parking breaks to attempt to stop me and u still hit another car. 07/09/2015 lost all control of breaks, instrument panel display turned white and the mft turned black, motor shut off. The dealer can't find the problem, they just do a computer reset and it temporarily fixes the problem but they reject me to put my child in this car!