I am requesting formal escalation and review of my case due to a repeat failure of a safety recall component that has rendered my vehicle unsafe and not safely operable. My vehicle is a 2016 Ford Fusion. In 2024, a door latch safety recall repair was completed at an authorized Ford dealership. The same door latch has now failed again, causing the door to not close or latch at all, creating the same safety condition the recall was intended to correct. Both the dealership and Ford customer service have declined assistance on the basis that the recall repair was previously completed. However, this is not a new or unrelated issue — this is a repeat failure of the same safety-critical component addressed under the recall. This condition presents an ongoing safety risk, and the vehicle cannot be used safely in its current state. I have already filed a formal complaint with the federal safety agency documenting this repeat failure and Ford’s refusal to repair the issue. At this time, I am requesting: Review by a supervisor or escalation specialist Consideration for goodwill or recall-related assistance Resolution of this repeat safety defect without cost to me Please provide: Confirmation that this case has been escalated A written response explaining Ford’s position Any options Ford is willing to offer to address this safety concern I am requesting this review in good faith and hope Ford will stand behind its safety recall repair when the same defect has clearly reoccurred. Thank you for your time and attention. I look forward to your response. Sincerely, [XXX] & [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2016 Ford Fusion: doors won't lock, open or latch
53 of the 1,662 complaints about the 2016 Ford Fusion describe doors won't lock, open or latch.
- owner complaints
- 53
- of this car's complaints
- 3%
- typical repair cost reported
- $500
- typical mileage
- 70,000
- recalls
- 2
Doors won't lock, open or latch by model year
What owners say
We had the door latch recall fixed just over a year ago and now our door won't close. The latch is broken again and it needs to be fixed FREE
Seemingly randomly all center console functions and door functions shut off (no a/c / heat, can't roll down/up windows, outside ambient temp and can't unlock/lock doors from inside buttons (key still works as well as door handle unlock / speed lock) can be hazardous in even mild temp as interior heats up quickly without air flow. Other non-important functions that stop working include radio/stereo and back-up camera. Research points possibly to bcm apim miscommunication or improper grounding.
The trunk pops open randomly. Noticed that the actuator clicks continuously until I press the door lock button on the fob.
The contact owns a 2016 Ford Fusion. The contact stated that while his wife was driving approximately 3 MPH and attempting to pull into the driveway of residence, the driver’s side door latch detached, causing the door to open unintendedly. The driver was unable to close the door. No warning light was illuminated. The contact stated that the VIN was not included in the federal safety agency Campaign Numbers: 20V177000 (Latches/Locks/Linkages). The vehicle was driven to a dealer where it was confirmed that the latch had detached, and the door latch was replaced. The vehicle was repaired. The manufacturer was notified of the failure and opened a case. The contact was referred to the federal safety agency Hotline to report the failure. The failure mileage was approximately 93,000. The VIN was not available.
My drivers side door will not latch closed due to cracking from extreme heat. When I try and shut my door it doesn't latch and pops open.
The driver side door latch will not close. This is apparently a recall being enforced in only certain states. My car was bought, and registered in Pennsylvania, and is not covered by the 2 previous recalls for this issue. I do not know why Ford won't cover a door latch repair. The door literally won't close, so the car is not secure and also cannot be driven in this condition. We've tried all methods to get the door to close, none work. Contacted both Ford Customer Service and our local Dealership Fred Beans Ford in Mechanicsburg, PA, and both refused to remedy the complaint.
ON 23OCT2023 I opened the Driver's side rear door in my garage. When I went to close the door it would not latch. After several failed attempts I taped the door closed and drove the car to the local FORD dealership for service. The latch mechanism was replaced on 27OCT2023. On 01DEC2023 I received an email notice from the federal safety agency regarding a possible recall for the door latches in my vehicle (2016 Ford Fusion), 23V775.
My driver door lock light will not glow when I lock my vehicle. Transmission is slipping and has a recall on it. Front brakes has a recall.
Passenger front door opened while braking at intersection while passenger in seat. Fortunately it did not hit a car next to us. Door had to be held shut by passenger for remainder of trip. Was inspected by Ford dealer and although there is a recall on nearly 250,000 of these door latches to include this specific car for a manufacturing period of 542 days, this car falls outside of it by eighteen days and the dealer wants $832.00 to fix it.
The contact owns a 2016 Ford Fusion. The contact stated that his wife was about to drive the vehicle however, when she closed the front driver's side door, the door failed to latch securely. The vehicle was taken to the dealer where, it was diagnosed that the front driver's side door latch needed to be replaced. The vehicle was being repaired. The manufacturer was notified of the failure and informed the contact the vehicle was not covered under the federal safety agency Campaign Number: 20V177000 (Latches/Locks/Linkages). The manufacturer referred the contact to the federal safety agency Hotline for assistance. The failure mileage was approximately 69,669.
The front driver's side door latch failed. The latch would not secure to keep the door closed. The vehicle is at a dealership and could be inspected on request. My safety was put at risk because the latch could have failed while I was driving it. The dealership said they "didn't know why" my vehicle did not have a recall on the door latch as many 2016 Ford Fusions do have that recall. The vehicle is being inspected today by the dealership. There were no warnings for the door latch malfunction.
Service bulletins that may apply
Related recalls
Latches/locks/linkages: doors: latch
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2015 Fiesta, 2016 Fusion, and 2016 Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component inside the door latches may break, which can make it difficult to latch or possibly allow the doors to open while driving.
- Risk
- Vehicle doors opening unexpectedly while driving can increase the risk of a crash or injury.
- Remedy
- Dealers will inspect the door latch date codes and if necessary, replace all four side door latches, free of charge. Owner notification letters were mailed December 20, 2023. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 20S15. This recall is an expansion of the federal safety agency recall number 20V‑177.
Recall number 23V775000 · Recall details
Latches/locks/linkages: doors: latch
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
- Risk
- A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
- Remedy
- Ford will notify owners, and Ford or Lincoln dealers will replace the side door latches, free of charge. The recall began September 21, 2020. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 20S15.
Recall number 20V177000 · Recall details
Questions about the 2016 Ford Fusion door locks
Is doors won't lock, open or latch a common problem on the 2016 Ford Fusion?
53 of 1,662 owner complaints about the 2016 Ford Fusion (3%) mention doors won't lock, open or latch. The model year with the most reports is 2013.
How much does it cost to fix doors won't lock, open or latch on the 2016 Ford Fusion?
Owners who mentioned a price put the repair at about $500 (median of 6 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.
Is there a recall or service bulletin for this on the 2016 Ford Fusion?
There are 2 recalls and 1 service bulletin for the same area of the car. Check them below with your VIN.
Other symptoms on the 2016 Ford Fusion
Check engine light 270Overheating 191Engine failure 136Misfire 131Backup camera 124Stalling 93Loss of power 70Fire or smoke 60Power steering loss 54Jerking 44Won't shift 41Screen failure 35Won't start 33ABS 27Hesitation 27Airbag light 25Brake failure 22Transmission failure 21Steering lock-up 15Shudder 13No deployment 10Adaptive cruise 9Grinding brakes 9Fuel pump 9Harsh shifting 9Rollaway 9Seat belt 9Wipers 8Headlights 7Slipping 7Battery drain 5Knocking 5Fuel smell 5Sudden acceleration 5Warning lights 5
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