The contact owns a 2013 Ford Fusion. The contact stated that upon entering the vehicle, she observed that the driver's side door failed to securely latch closed. The door-ajar warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the door latch. The vehicle was repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number:Â 20V331000 (Latches/Locks/Linkages), and the VIN was included, but parts had already been repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the federal safety agency hotline for assistance. The failure mileage was 122,000.
2013 Ford Fusion: doors won't lock, open or latch
171 of the 1,793 complaints about the 2013 Ford Fusion describe doors won't lock, open or latch.
- owner complaints
- 171
- of this car's complaints
- 10%
- typical repair cost reported
- $460
- typical mileage
- 64,000
- recalls
- 3
Is there a fix? There are 3 recalls for this area of the car. See below
Doors won't lock, open or latch by model year
What owners say
The contact owns a 2013 Ford Fusion. The contact stated that the front driver’s side door failed to remain closed; and the rear passenger’s side door would not open as designed. The vehicle was taken to the local dealer who diagnosed that the locking mechanism for the doors were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not yet contacted regarding the failure. The approximate failure mileage was 90,000.
My 2013 ford fusion is having issues with the passenger door. It was getting harder to close with out slamming it. Well one day it flew open while I was driving on a city street turning almost causing an accident. The door wouldn't stay closed without rope from then on. Good thing I didn't have my 3 kids with me at the time. The force bent the hinges as well as dented the door. I took it to a local ford dealership and was told my car was on the recall list for faulty door latches and to bring it back in 5 days. This is after I told them I have to drive with a rope holding the door closed. I bring my car in 5 days later and get a rental that ford wouldn't cover. Well 2 days later I get a call saying they will not fix the recalled door latch and to come pick up my car. I've been driving around for over a month now with my door roped shut but it pops open still. I don't know what to do. I'm not financially stable enough to pay for the costly repair. I'm at such a loss that ford will not fix this safety issue. The dealer ship even cleared the recall on line and it now says all latches are fixed please? How can this happen? Please help!
I noticed when the car was on the engine made a clunking sound at startup, this was not very unusual as the hybrid has made different noises at startup, and dealerships have assumed this was "normal". After a couple of weeks, a loud noise began, sounding as if I was dragging something when the vehicle was being driven. We took the car to the dealership where any and all repairs/recalls have been performed after a couple of days the service advisor said they felt that it was the bearings inside the transmission and it would be better to get rid of the car than repair it. This is a well-documented known issue that ford is aware of. In april of 2020, the electrical/ A/C was not working correctly and the faceplate was replaced costing $780. This vehicle has had 7 known recalls, 3 of which had to do with transmission/powertrain, three out of the 4 doors had failed dates were aug 2014, feb 2015 & april 2015 the dealership refused to fix the 4th door stating it was not a recall (I would like to note when one of the doors latched failed my son was in the passenger seat and fell halfway out of the vehicle, while the vehicle was turning-his seat belt saved him) in june of 2015 the federal safety agency sent a recall, 4 door latch issues were replaced in may 2016. The transmission issue is another example of known problems that should be repaired by ford motor company.
Tl* the contact owns a 2013 ford fusion. The contact stated while driving 40 MPH, the rear passenger's side door opened inadvertently. The contact stated he had to tie the door closed with a rope. The vehicle was taken to the local dealer corwin ford reno (3601 kietzke ln, reno, nv 89502, (775) 329-8800) where it was diagnosed with needing the rear passenger's side door latch to be replaced. The vehicle had not been repaired as of yet. Upon investigation, the contact associated the failure with the federal safety agency campaign number: 20v331000 (latches/locks/linkages) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was 82,649.
My vehicle was serviced for a wide spread faulty door latch recall in 2016 and was reinspected again this year for the another door latch recall. Now my passenger front door latch is faulty causing my door to not close at all. The cutter ford dealer on oahu is telling me even though my door latch is faulty, it's not covered by the recall and I will have to pay for it to be replaced. How is this possible? After having my door latches replaced four years ago due to a recall, they are now faulty again four years later. Does another recall need to be issued to replace the door latches used in the original recall. This is a major safety issue and needs to be addressed and corrected by the ford dealer free of charge.*dt consumer stated vehicle was taken to a dealer for inspection but was not repaired.
Door lock keeps door from closing shifter cable broken air bag light keeps coming on
Passenger car door lock latch won't close, the latch is down but it won't lock when I shut the door
A few years ago there was a recall of ford 2013 fusion due to door latches failing. My local dealer told me that they performed the warranty repairs. A few months ago the right rear door on my car would not stay closed. I contacted the dealer and they said that since the repair had been made there was no warranty coverage. I dissembled the door myself and located the defective part. While researching the part I discovered the federal safety agency recall 20v‑177. The year of my car was not listed in the recall but the part number of the defective part was. I have attached the recall information as well as a photo of the defective part from my vehicle. There are two possible scenarios. The defective part was actually never replace by the dealer, or, the part used to replace the original defective part is defective as well. Please let me know if you need additional information.
The front passenger door latch broke door won't close county road when it happened
One of my doors wouldn't shut. The door latch was stuck. Took to garage and they fixed by pulling handle and getting mechanic to go back in. I heard there may be a recall on these latches. The car was stationary.
My vehicle had the door latch recall completed in 2015. Since the recall was completed I have had to replace the front driver, front passenger, and rear passenger door latches. This is a safety concern because I feel like the replacement parts were no better than the original and ford will not do anything. The door will not latch and causes a safety hazard by not latching closed while vehicle is in motion. Ford customer service said they are not responsible if problem happens 12 months after recall work was completed. Any repairs has to be at my expense and diagnostic has to be paid by me because it is a labor charge. So I will have to pay for diagnostic plus to repair part because over 12 months ago recall replacement was completed. Replacement parts are doing the same thing as original part was.
Related recalls
Latches/locks/linkages: doors: latch
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V‑246, 16V‑643 or 17V‑210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
- Risk
- A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
- Remedy
- Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 20S30.
Recall number 20V331000 · Recall details
Latches/locks/linkages: doors: latch
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
- Risk
- A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
- Remedy
- Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 15S16.
Recall number 17V210000 · Recall details
Latches/locks/linkages: doors: latch
- What is wrong
- Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
- Risk
- A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
- Remedy
- Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 15S16.
Recall number 15V246000 · Recall details
Questions about the 2013 Ford Fusion door locks
Is doors won't lock, open or latch a common problem on the 2013 Ford Fusion?
171 of 1,793 owner complaints about the 2013 Ford Fusion (10%) mention doors won't lock, open or latch. The model year with the most reports is 2013.
How much does it cost to fix doors won't lock, open or latch on the 2013 Ford Fusion?
Owners who mentioned a price put the repair at about $460 (median of 16 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.
Is there a recall or service bulletin for this on the 2013 Ford Fusion?
There are 3 recalls and 0 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2013 Ford Fusion
Power steering loss 174Overheating 168Stalling 143Check engine light 113Fire or smoke 88Loss of power 77Engine failure 58Jerking 45Steering lock-up 38Airbag light 36Won't shift 33Seat belt 29Won't start 29No deployment 26ABS 22Hesitation 22Backup camera 17Fuel pump 17Headlights 17Transmission failure 17Misfire 16Harsh shifting 15Wipers 15Slipping 13Shudder 12Brake failure 11Adaptive cruise 10Fuel gauge 10Fuel leak 10Grinding brakes 9Fuel smell 9Screen failure 7Warning lights 7Ball joint 6Battery drain 6Knocking 5Key fob 5Lane assist 5Water leak 5
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