The contact owns a 2011 Ford Fusion. The contact stated that the front driver's side door locking and opening mechanisms malfunctioned, and the door could not be opened from inside the vehicle. The contact rolled down the window to access the exterior door handle to open the door. The vehicle was taken to the local dealer who replaced the locking mechanism, and the vehicle was repaired. The contact stated that the failure recently reoccurred. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 100,000. The VIN was not available.
2011 Ford Fusion: doors won't lock, open or latch
79 of the 2,796 complaints about the 2011 Ford Fusion describe doors won't lock, open or latch.
- owner complaints
- 79
- of this car's complaints
- 3%
- typical repair cost reported
- $217
- typical mileage
- 70,000
- recalls
- 0
Is there a fix? No recall or service bulletin covers this area of the car yet.
Doors won't lock, open or latch by model year
What owners say
The contact owns a 2011 Ford Fusion. The contact stated that while attempting to exit the vehicle, the contact became aware that the door handle had become detached. The vehicle was taken to an independent mechanic, who determined that the door handle became detached because it was made of plastic. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was unknown.
Door handle mechanism made of plastic and breaks, preventing the locking and opening of door from the inside. The inability to leave your car without opening the door from the outside poses a serious safety risk to the driver and passenger in the need to exit a car quickly during emergency situations. This is a common occurrence from the self-repair videos I found online, and the method of failure and the symptoms of failure seem to be the same. My failure occurred when trying to pull the handle quickly breaks the plastic latch inside the mechanism and prevents the door from opening upon pulling the handle.
It started in February 2023 no warning lights nothing just when I came to a stop at a red light the car dies it will start right back most of the time but other times when you start it back it's like the starter stays engaged and makes a struttering sound and whole car shakes and you have to hurry and shut it back off and restart it again the longer you drive the car the more it dies when you come to a stop other times it may not do it for days I've almost been in 7 accidents that I've counted bc of this issue bc it dies and ppl think I should be moving and I can't or I just turn at a light and it will die and I can go until I restart it I also think it cause my battery to go out bc I had to replace it not long after this started. It's not been reported to anyone but you or inspected but is available to be anytime. Components affected ( DOOR HANDLE INSIDE PASSANGER SIDE)My 2nd issue is with my passenger side door handle without warning it just stopped working and now you have to roll window down to open from outside my safety could be at risk bc I wouldn't be able to get out of car if there was a crash. It's not been reported, inspected by anyone but is available anytime to be.
The contact owns a 2011 Ford Fusion. The contact stated that the driver's side door handle had fractured. The contact was unable to open the door from the inside. There was no warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed with a fractured spring. The contact was informed that the button and door handle needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure and referred the contact to the federal safety agency. The approximate failure mileage was 60,000.
The contact owns a 2011 Ford Fusion. The contact stated that while the vehicle was parked, the contact was unable to unlock the door from inside the vehicle. The failure recurred four times. The contact purchased the door lock and the door lock was replaced four times. The manufacturer was notified of the failure however, offered no additional assistance. The contact was referred to the federal safety agency for assistance. The approximate failure mileage was 30,000.
I have owned car for almost 4 + years I was roughly at 128,000 when I purchase I gave 159,xxx miles on now. In the past 4 years tires replaced 2 times. I keep having issues with tires needing plugged in front. My brakes have been replaced 3 times rotors 2 times plus struts ball joints tie rod u name it repaired suspension system sucks. I’m sick of having same issues repair. I have thousands of dollars front suspension then always have to fix tires stop for air replace. Ridiculous. Everything has gone wrong with the suspension system. Shocks bad ball bearings. The premium aluminum rims eroding away. I think that is what cause tire issues non stop I’m sick of getting air!!! I can’t afford to keep repairing the steering has became awful pulls yes I’ve had alignments it’s all over the place feels loose makes all kinds of banging clunking noises the wheel locked up had smoke rolling out from front driver side. Smelled terrible car shaking all over around 45 mph . I have more in the front than car is worth transmission jumps all over or jerks hard into drive or reverse I had look at and repaired once all ready Door handles in side don’t work!! Check engine light always on the cap less fuel area is junk the ring came off. When pumping gas it doesn’t stop it now. So gas is usually on ground running down car side Headlight are always getting loose knocking out my headlights. for only have 30,000 from buying it I have spent as much buying the car the equals the cars repairs almost. Chunks of paint in front falls off below grille brakes/steering have defaulted and I have slid across intersection in winter I could have been seriously injured and of course another tire issue today I want my money back and the repair money!!! Paid 7,000 put $ into all the time invested roughly 12,000 all together for same [XXX] issues. Car value 3,000 Wtf. Make it right FORD!!!! Yr cars are junk on certain models recalls never knew they better be getting fix for free. INFORMATION Redacted PURSUANT TO THE FREEDOM
2011 Ford Fusion and fortunately I was trapped within the car in a safe location, I can't imagine what would have happened had I had an automobile accident and was unable to EXIT the automobile quickly and safely. It is incumbent upon FORD MOTOR COMPANY to repair this defective door handle / latch before someone is killed due to this faulty piece of plastic they have installed inside this make and model
Driver side door handle malfunction. Can't open door from inside. Had to roll window down and open from outside. Saw many other complaints about this same thing.
The interior door handle on the driver's side front door has stopped working. The driver's door cannot be opened with the door can only be opened from the outside. I can only exit the vehicle by either climbing over the console to the passenger side or putting the window down and using the exterior door handle. Such a basic safety feature as a door handle should last the life of the car. In the event of an accident, it would be difficult, or impossible, to exit the vehicle quickly.
When my wife got in her car to go to work, the driver door would not latch. When pushing the door all the way to the closed position it appeared as if it was shut, but there was never any force holding the door in place. We managed to get the door to appear closed by me pushing it shut and her hitting the lock button from the inside. At this point, if she only pushed out a little bit on the door, it seemed the latch would hold. However, she told me it flung open when she made a right hand turn to drop it off at the mechanic's. This happened without warning. There has a never been any problem with the latch of the driver door. This vehicle was stationary when we discovered the issue.
Driver door won't open from the inside
Related recalls
No recalls on record for this model year.
Questions about the 2011 Ford Fusion door locks
Is doors won't lock, open or latch a common problem on the 2011 Ford Fusion?
79 of 2,796 owner complaints about the 2011 Ford Fusion (3%) mention doors won't lock, open or latch. The model year with the most reports is 2013.
How much does it cost to fix doors won't lock, open or latch on the 2011 Ford Fusion?
Owners who mentioned a price put the repair at about $217 (median of 7 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.
Is there a recall or service bulletin for this on the 2011 Ford Fusion?
There is no recall or service bulletin for this area of the car on record.
Other symptoms on the 2011 Ford Fusion
Power steering loss 777Loss of power 289Steering lock-up 166Stalling 154Check engine light 135Engine failure 108ABS 98Jerking 70Brake failure 40Ball joint 27Won't shift 25Grinding brakes 24Hesitation 20No deployment 17Won't start 16Airbag light 15Fire or smoke 14Shudder 14Fuel leak 13Harsh shifting 13Sudden acceleration 13Adaptive cruise 12Misfire 11Slipping 11Fuel smell 10Spongy pedal 10Pulling 10Headlights 8Warning lights 7Overheating 6Steering noise 6Transmission failure 6Wipers 6
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