2011 Ford Fusion: pulls to one side

Filed Nov 9, 2020 · Engine, Locks · 63,000 miles · SC

Tl* the contact owns a 2011 ford fusion. The contact stated that while driving at various speeds, the steering malfunctioned, causing the vehicle to pull to the left. The vehicle was taken to oc wells ford located at 4920 independence blvd, hardeeville, sc 29927, however, the mechanic was unable to duplicate the failure. In addition, the contact indicated that oil had leaked from the engine. The front driver's side door was not able to be opened from inside the vehicle. The cause of the failures were not determined. The manufacturer was notified. The failure mileage was 63,000.

Filed Apr 14, 2019 · Driver assistance, Steering · NC

As I was driving down the road (I had my daughter and cousin with me), my wheel started pulling to the left hard. A light comes on saying 'service advance track now'. When I took it to the ford dealership, they told me there is a recall but because my car is over a certain mileage that it's not covered and it'll cost me $2000.00 to fix the problem. I've done some research online and there are lots of others that's having the same problem that I am. I've contacted ford several times and they refuse to fix this issue...even though it's under a recall. I'd really appreciate it someone could get this problem resolved. It's dangerous and now I have to worry about how I'm going to get where my kids and I need to go every day.

Filed Nov 16, 2018 · Electrical, Steering · 49,183 miles · PA

Steering keeps pulling to the left, dome lights stay on while driving

Filed Aug 24, 2018 · Steering · 142,205 miles · SC

Tl* the contact owns a 2011 ford fusion. The contact stated that the power steering failed and the steering assist indicator illuminated. While driving, the steering wheel pulled to the right. The contact was able to keep the vehicle in the lane by applying force to the steering wheel. The contact was able to drive the vehicle home and it was later towed to vic valley ford lincoln (501 east daniel morgan avenue, spartanburg, south carolina 20304, (864)-583-3600). The dealer diagnosed that the power steering rear control arm was causing friction to the power steering system, which caused the system not to operate normally. The contact stated that the vehicle was previously repaired per the federal safety agency campaign number: 15v340000 (steering) on august 11, 2018 by the same dealer. The recall repair did not correct the failure. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 142,205.

Filed Oct 5, 2017 · Steering · 113,300 miles · FL

Driving on interstate at 70mph when power steering service light came on. As exited first available off ramp onto state highway, steering became increasingly more difficult to the point of being unable to make first two desired turns off state highway. Prior occurrence 08/22/2017 resulting in ford service department replaced steering rack assembly and set toe adjustment. When car was returned from ford service department, pulled left and steering wheel off center. Car was returned to ford service department who stated nothing wrong with power steering, issue was because tires need rotated. Car returned and driven until this occurrence. Ford service department states no issue with power steering and is again blaming tires, however last service receipt reports "gtire tires checked good at this time."

Filed Jun 21, 2017 · Steering · 184,000 miles · OK

We were notified that a recall for the power steering on my daughter's car was recalled. She was siting in a parking lot and the "service power steering now" light came on and she couldn't steer the car. So she called a tow truck and they took it to the dealer. After a whole day, the dealer informed us that they reset the computer and that we were going to have to pay $1300 for a new rack and pinon because the power steering module was defective but it was located on this "bracket" and they don't cover that. Then when my husband went down there, they informed him that ford won't fix the part because she was over the mileage and time frame. She had been telling us that the car was pulling to the left really bad, which is also a reason for this issue. We bought this car used from a used car dealer. How were we supposed to know there was even a recall on it let alone a time limit? I have done research to find that many accidents have occurred because of this faulty part and ford refuses to fix them? How is this safe? I do not want my 18 year old daughter getting in a wreck due to faulty steering and killing herself or someone else. Something has to be done!!! This is not the first of this issue being reported either. I can't believe ford has not been forced to correct this problem and that everyday accidents could happen because of it. This could kill someone! I can't believe that this has been going on for years and there is still no solution.

Filed May 19, 2015 · Steering · 52,000 miles · AL

A very dangerous and surprising power steering failure. The power steering stops functioning intermittently, which can, for a short period of time (maybe a couple of months), be corrected by restarting the car. Soon, the failure becomes a hard fault and can only be fixed by replacing the whole rack, which is not cheap. Beware, those individuals that do not have sufficient upper body strength will not be able to control the car in a turn. This includes my teenage daughter. I am very upset that ford is not being accountable nor yet being held accountable for this very hazardous condition when there is clear evidence that they have been using faulty parts. Note, unlike most cases with a lack of power steering, it does not seem to require less effort when at higher speeds. There is a pretty consistent amount of effort required to steer the vehicle regardless of speed. There is also a noticeable wandering the requires constant correction, best characterized as "negative stability", with minor variations in the road surface changing the steering angle/position.

Filed Oct 7, 2014 · Steering · 33,000 miles · WV

Was exiting highway and depressed the brake. Car pulled to the left and power steering went out. Advance trac failure message displayed on indicator panel. Pulled off the road, turned off engine, then restarted the vehicle. All systems started normally. Took vehicle to ford dealer for service on november 1st, 2013. They checked brakes and indicated all was fine. Also indicated no error message was in memory of the service module. As history, car has always had issues with pulling when braking (and sometimes when accelerating). Typically pulls to the left, but sometimes to the right. Never had it thoroughly checked until this visit as symptom is not consistent. Pulling is still occurring sporadically as of this date.

Filed Sep 18, 2013 · Engine, Fuel system · 19,095 miles · CA

While driving in the center lane on the southbound I-5 freeway my 2011 ford fusion began to feel like it was driving through mud and lost acceleration. When I attempted to compensate by accelerating the car, it resisted and continued to slow significantly. Thankfully traffic was not extremely heavy at the time and I was close to a freeway exit. I pulled to the right, avoiding oncoming traffic (barely) and coasted down the off ramp. By the time I got to the off ramp (about 10 seconds) the car had gone from 65 MPH to less than 5 MPH. If it wasn't for the momentum of the vehicle I would not have been able to make it and would have been at a dead stop in the middle of the freeway with oncoming traffic (and semi trucks) going between 60 and 75 MPH. The engine was throbbing, the car was shaking, and I had no acceleration capability at all. I had enough momentum on the off ramp downslope to turn right and stop my vehicle at the side of the road. I called a tow truck and the car was taken to a dealership for repairs. I was told the throttle was the problem and it was replaced under warranty. Had timing not been exactly right, this problem could have caused a very serious or even deadly accident for me and for other drivers on the road. I have since learned about this ongoing issue online and wish I would have known at the time that it was a problem and known how / that I could submit a concern to the federal safety agency.

Filed Nov 3, 2011 · Seats, Steering · 200 miles · IN

Tl* the contact owns a 2011 ford fusion. The contact stated while driving at any speed, the vehicle steered to the left abnormally. In addition, the contact stated that the front driver and passenger seat head rests were made too close to the head, forcing the contact to sit in an uncomfortable position. The vehicle was taken to the dealer and the manufacturer was contacted. The vehicle was not repaired. The failure mileage was 200 and the current mileage was 3200. Updated 12/16/11*lj the consumer also stated the vehicle pulled to the left while braking. Updated 01/19/12