2018 Ford Fusion: backup camera failure

Filed Oct 18, 2025 · Driver assistance, Electrical · CA

What component or system failed or malfunctioned, and is it available for inspection upon request? The APIM (Accessory Protocol Interface Module) appears to have failed. The vehicle's infotainment/play screen is completely blank and unresponsive. This module controls key systems including climate control, navigation, hands-free calling, and the backup camera. The component is available for inspection if needed. How was your safety or the safety of others put at risk? This failure compromises several safety-critical functions. I am unable to adjust climate settings, use GPS navigation, make hands-free emergency calls, or see through the backup camera. These features are essential for safe driving, especially in adverse weather or while reversing. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet confirmed by a dealer, but the issue has been consistent. I have attempted both soft and hard resets, and verified the fuses are good. All symptoms point to an APIM failure. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No formal inspection has been done by the manufacturer, police, or insurance. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps or messages. The issue started intermittently about two months ago. Resets worked temporarily, but the screen is now completely unresponsive.

Filed Jan 24, 2024 · Electrical, Seat belts · DE

The Accessory power interface module has failed. It receives inputs from a variety of sensors, some hardwired directly to it, while most are sent over the bus communications system from the Powertrain Control Module (PCM). These inputs allow the module to communicate with the steering wheel controls, the radio, navigation system and the consumer's personal cell phone via Bluetooth. When I contacted Ford they said there was nothing they were able to do because there is no active recall for this model/year. I strongly feel as if this is a safety hazard due to not only my steering wheel controls being inoperable, but my cruise control, HVAC system, and navigation system, rear camera system, audio system, Bluetooth, to be faulty and not work. Additionally the on the driver seat the part that the seat belt clicks into broke

Filed Nov 8, 2023 · Driver assistance · 30,000 miles · IN

The contact's daughter owns a 2018 Ford Fusion. The contact stated that while starting the vehicle, the infotainment system screen was black. Additionally, the contact stated that while reversing, the rearview camera failed to activate, and the screen remained black. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the rearview camera screen needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the federal safety agency Hotline for assistance. The failure mileage was approximately 30,000.

Filed Apr 14, 2022 · Driver assistance · 60,000 miles · MO

The contact owns a 2018 Ford Fusion. The contact stated that while driving the infotainment touch screen went black with no warning. The contact stated that the rearview camera and hands-free feature were inoperable. The vehicle was taken to a dealer where the failure was diagnosed with a failed Accessory Protocol Interface Module (APIM). The contact stated the APIM was not communicating with the vehicle. The APIM needed to be replaced. The contact stated that the vehicle was not been repaired due to the cost. The manufacturer was notified of the failure and informed the contact that there was no recall associated with the vehicle. The contact was then transferred to the federal safety agency to file a complaint. The approximate failure mileage was 60,000.

Filed Jan 13, 2022 · Driver assistance · OK

Faulty APIM for radio/navigation/rear view camera. System won’t turn on or operate In cold weather. When warm, system works perfect.

Filed Nov 30, 2021 · Engine · NC

Electrical: My car’s radio was going out and I took to Ford for a check while getting oil change. They said normal don’t worry about it. At this time I was still in warranty. When taken to Ford the 2nd time,they “reset” my SYNC & then the radio/touchscreen complete stopped working within 48 hours. When I told them, I just happened to be out of warranty then. Touch screen is completely blank! It will not turn on or allow controls for heat nor a/c. Cannot see backup camera nor can I hear the beeps. The USB plugs and outlets are also not working! This began in January 2020. I have a 7 month old at the time and it was a very cold winter. Engine: Fast forward to August 2020, my car just shut down in the middle of the highway and started shaking with my then 15 month old! Pulled over and had it towed to Ford. Ford told me it needed a new Engine and would cost $7500 to get it fixed. I had never issues before and each oil change received the multi point inspection and I was never informed of any issues prior to.

Filed May 22, 2019 · Transmission · WA

Changes gears on its own example-after getting in the car putting seat belt on, putting foot on brake and starting the car, putting car in reverse,checking mirrors using the backup camera I look one more time. I was in a busy parking lot. Let my foot off the brake when it went into park. An other time was at the bank I put the car in reverse to get closer to the window then to get closer I put car in drive it went back to park. An other time I had pulled out of my drive way stop to put the car in drive started to move forward when it went back to park. Every time something went wrong it go back to park. I was just setting in the car once with my friend that I was showing her my car when the park flashed it also happen to me when I was looking at something at the bank when the park light flashed. The day I take the car to the dealer service to tell them I didn't,want to drive the car any more I was talking to the saleperson that help sale the car to me, he told me move the to next lane so the service people could look at it again when the gearshift move in my hand.I have talked to the dealership many times. One manger even told me to go to a dr.for head because there was nothing wrong with my car. Ford is having a lot of trouble with their cars a lot with the gears shift too. What if something go wrong when I am going 60 to 70 miles death! Show her my car when the park light flashed I really afraid to drive this car. As for the date you ask for below. It has happen time many times since dec 2018 also on city streets, at home and in parking lot. Also in motion