2020 Ford Fusion: backup camera failure

Filed Feb 4, 2026 · NC

Back up camera, and touch screen go completely out...the whole system will not come back on until vehicle is shut off and restarted. This has happened multiple times now.

Filed Apr 26, 2024 · Driver assistance, Electrical · TX

The entire media display gets stuck off or will freeze up, when I place the vehicle in reverse the rear camera comes on but parking assist, the rear sensors and cross traffic sensors won't work. Once I place the car in drive the display will either stay all blue or shut completely off. I cannot adjust the climate control, use GPS, or use the media. I have to shut the car off and then after about 10 minutes there is a bunch of clicking noise under the dash and after it stops clicking I can restart the car, the display will sometimes begin to work and if it dossent then I have to shut off the car again and go through the motions again. It has started to be more and more frequently, at first it was maybe once a week and now it is happening at every start.

Filed Jul 7, 2023 · Driver assistance, Electrical · KY

Issues with Ford Sync Infotainment system have been occurring for over a year now, with the latest being on May 25th. Backup camera stays on when in drive, and then turns to a blue or black screen that says contact dealer. GPS will fail randomly and will show my vehicle driving off roads and not following the route I am driving. A/C will randomly stop working and show a Fan Speed of 0 no matter how many times you try to increase the fan speed, then once you are able to adjust the fan speed after restarting the car it will only blow very hot air at any temperature setting except in Max A/C. Which even in Max A/C the air coming out is not very cold. The backup camera staying on is dangerous you are not able to control any other functions of your vehicle because the vehicle believes its still in reverse, and at night when the screen is bright blue it impairs visibility. The GPS failure does not allow for proper navigation when traveling. The A/C issue is dangerous during the summer time when you are unable to cool your vehicle with passengers, especially young children from the over 100F temperatures you can experience during the summer. The dealership has seen the A/C issue, and I have videos of the backup camera and GPS issues. Dealership has inspected the vehicle and has been unable to diagnose the issue. They have reset and updated the software, but issues are still intermittent. Multiple calls with Ford and they are unable to provide additional assistance without there being any fault codes or the issue being present. When the A/C issue was present at the dealership, they were unable to diagnose the issue and Ford did not respond back to customer service inquiries to know who at Ford to contact for additional support. No warning signs about the issues. Will just happen randomly at times with no advance warning of anything happening. Most of the time the issues happen after starting the vehicle, but A/C and GPS issues have occurred during middle of a drive.

Filed Sep 18, 2020 · Electrical · WA

The touchscreen display is not working. It turned completely black. I can change the volume using the dials, but I cannot change the radio station. It also will not show my back up camera. I shut off my car and turned it back on and it is still not working

Filed Jun 11, 2020 · Body, Electrical · 4,051 miles · MI

Tl* the contact owns a 2020 ford fusion. The contact stated that the backup camera remained on while driving at an unknown speed. The vehicle was taken to the royal oak ford dealer, located at: 27550 woodward ave, royal oak, mi 48067, where the sensor was replaced. The contact stated that while driving home, the vehicle hit a pot hole, the front passenger's tire went flat. There was not spare tire. The contact's husband purchased a new tire, jacked the vehicle up to replace the tire. While on the jack, the vehicle went in reverse, rolled back and fell off the jack. The vehicle was taken to the same dealer who stated that the vehicle was not equipped with a spare tire. The manufacturer was made aware of the failures and referred the contact to the dealer. The contact was told to take the vehicle to a body shop to replace an mud guard that detached. The part was not replaced. The failure mileage was 4,051.