2002 Jeep Grand Cherokee: power window failure

Filed Mar 30, 2016 · Body · 73,490 miles · CA

The power windows repeatedly break--won't operate. The front passenger side window motor/regulator has broken down twice. In addition, two other window operators have failed. The culprit: a white plastic half wheel that the cable goes around that operates the window. Jeep charges $500 plus to repair each time! Operating the vehicle has nothing to do with the window. It can be stationary and when you go to operate the window, it stops functioning. Please note: I purchased the vehicle new, I don't have children, and there are only 111,000 miles on the vehicle. The first window stop operating in 2010, and fourth one in 2016.

Filed Dec 7, 2015 · Driver assistance, Electrical · 112,660 miles · GA

Vehicle was in motion and kept stalling on highway and city streets. Another computer was installed but didn't solve the problem. The throttle position, idle air control, and map sensors were replaced. Vehicle had hard start problem and the fuel injectors and fuel filter were replaced. Started vehicle in driveway and heard popping noises and it automatically shut down. The coli pack had to be replaced. Numerous vacuum hoses have popped off during driving and had to be replaced. No error codes or check engine light would come on even though these things were happening. A year ago the oil pressure sending unit had to be replaced and has currently gone bad again. I have to put the truck in neutral and let it idle before I drive it or the transmission will jerk. I also have to let the truck stay cranked for 10-15 minutes before I can drive it because it takes that long for it to idle down. My driver seat controls will not work, and the passenger window will not stay up and the controls will not work. If you do research on the 2000-2004 jeep grand cherokee models, you will find the exact same issues from everyone who has owned these specific years and models. Chrysler knows about the constant issues, yet the 2000-2004 models are not on the buy back list. The dealerships even have a problem trying to figure out what the problem is which is why it costs so much and the problems continue to exist. Owners have had to consult with other jeep owners to work together to try to solve the problems ourselves. 2002 with only 115,000 miles on it. There would be more miles on it if problems would stop occurring with these vehicles and preventing people from driving. I put the date when it started in 2012, but constant problems are still continuing to this date and year of 2015.

Filed Mar 28, 2013 · Visibility · 115,000 miles · MO

I have owned my 2002 jeep grand cherokee laredo for 10 years. I purchased the car new from liberty auto city in libertyville, il. At 80,000 miles, I was leaving for school when I noticed my driver side window had fallen into the door. When I tried to use the switch to raise the window, it did not work. I took this car to the dealership, they knew right away that I had a problem with the window regulator, and they fixed it to the tune of $400. The dealership knew what it was because they have fixed so many, and the novice internet surfer would be able to search out this problem and find a myriad of complaints from grand cherokee and liberty owners alike. I understand a class action lawsuit was filed in california by jeep liberty drivers, and jeep has since extended the warranty on liberty windows. Jeep reimbursed me $300 of the $400 dollars for this first incident. Now, last sunday, I was leaving my home to work the night shift at the hospital, and I noticed the passenger window was rolled all the way down - sure enough, the same thing happened to the other window. I drove to work in a snow storm with the passenger window rolled down. Now jeep will not reimburse me for the regulator, which again cost $400 to replace. Again, my new jeep dealership, fletcher auto in columbia, missouri, knew exactly what the problem was because they also have seen it often with vehicles from this time period. I urge you to act to create a recall for this known defective part that has caused significant trouble and expense. I was not in danger, but I had to be at work to cover my shift, so I drove in the storm and had to leave my car in an open air unguarded parking garage with the window down all night. I believe jeep should be held accountable for this. I apologize for not providing my VIN#, I am actually working in the hospital right now for another shift.

Filed Jul 24, 2012 · Visibility · VA

2002 jeep grand cherokee. Consumer states problem with front window regulators *tgw the front window regulators were replaced by an authorized jeep repair facility three times in the past 14 months. The consumer stated based on owner reports, the plastic piece on the window lift mechanism that held the cable appeared to be at least part of the problem.

Filed Mar 14, 2011 · Visibility · 109,370 miles · IA

2002 jeep grand cherokee limited. May 2010 front passenger side window fell down while driving. March 2011 back driver side window fell down while driving with my 4 year old daughter on that side. Went to dealer said it would cost $800 to fix both windows. The way it sounds this is happening alot. It needs to be recalled. Had to drive 30 minutes in 20 degree weather home with daughter in car. Something things to happen asap. To much money to be spending ever 6 months to a year.

Filed May 28, 2010 · Visibility · 92,000 miles · MA

Driving along the highway when the passenger window started to go down by itself. I had some paperwork in the car and it started blowing around, causing me to become distracted and nearly hitting another car on the highway until I was able to pull over safely. The window regulator failed, which is a common problem with the jeep grand cherokee.

Filed Nov 4, 2009 · Visibility · 72,000 miles · NM

In may 2009 my passenger front window regulator went out. My local jeep dealership said that jeep makes cheap window regulator parts and this is a common problem with jeeps. Yet they wanted to charge me $497.00 to fix problem. I went ahead and fixed it, because I couldn't drive around with a window rolled down everywhere I went. Now 5 months later the passenger rear window has also broken, due to the same problem and the sunroof will also not close properly. I feel that if jeep admits to using cheap parts for their windows, then they should also fix them for free when they break so often. I cannot afford close to $500 per window every 6 months when they keep breaking.

Filed Aug 29, 2009 · Visibility · 98,000 miles · NC

In the fall of 2008, my son and my wife exited the front of the vehicle and closed their doors. Within a second or two, both of them heard a bang but saw nothing wrong, as they were both at the front of the vehicle and unable to see their side windows. After returning to the vehicle, my son noticed his window was not up as he had left it. He was unable to raise the window normally so a cold trip home followed. A quick investigation revealed a failed window regulator. Since I was not going to pay someone a ridiculous amount to replace the part, I did it myself after finding a window regulator at a local parts store. Since the vehicle was not operating when the failure of the window regulator occurred, safety was not an issue relative to operation. However, since the failure was undetected at the time, or if it had happened after walking away from the vehicle, there was obviously a safety issue relative to an unsecured vehicle. The vehicle was open to anyone or anything wanting to enter it. It also created a potential for further damage from inclement weather. In august 2009, the driver side window regulator failed. The driver and front passenger side windows had been lowered to help cool the inside prior to driving. When the windows were raised, only the front passenger window responded. The driver side window would not raise. The vehicle was driven home where I replaced the window regulator. The same part failed in both instances. This part is obviously insufficient for its purpose. A failure of the window regulator and subsequent dropping window could easily cause enough distraction to initiate a moving incident. Whoever owns the jeep trademark these days needs to fix this problem and issue a recall before there is an accident, a driver returns to a ransacked vehicle or worse, there is a car jacking by an unknown and uninvited passenger.

Filed Jul 17, 2009 · Visibility · 96,000 miles · GA

While driving home last year I rolled my driver side window up and heard a loud bang. I at first thought that someone had hit my vehicle with a large rock but then the window dropped down into the door. When I got home, I went online and found quite a few complaints about the window regulators failing in chrysler grand cherokees and the fact that chrysler is aware of the issue but refuses to cover the repair. I also found that these problems could have been prevented if they'd just used a 25 cent piece of metal instead of the plastic piece they used. Because I could not afford the $400 + it would cost to have this repaired, I found the instructions online and bought the replacement regulator and replaced it myself. However, all the complaints I read about say that all the windows will fail at some point. I have neither the time or even the money to get them all replaced. I think this is something that chrysler should address. Had I been on the interstate when this happened, it quite possible that the bang of the piece failing would have been enough to cause me distraction and lead to an accident.

Filed Jun 25, 2009 · Visibility · 91,000 miles · DE

My window regulators keep failing one at a time in my 2002 jeep grand cherokee. The first time it happened on a major highway and there was a loud bang in which I thought I hit something. Then my window fell in the door providing me no protection on I-95. Most recently, in june 2009, my passenger window failed during a major electrical storm (evening of june 11, 2009 in wilmington, de) leaving myself and car soaked with no protection.

Filed Jun 17, 2009 · Visibility · 115,000 miles · TX

Three of four power window regulators have failed suddenly and without notice, all within a year of each other with the most recent being last week. Each time it occurs, there is a popping sound followed by the window dropping into the door. I have so far been fortunate to only have this happen when driving at speeds <30mph and without my child or dog being in the vehicle; however, there's still that 4th window with the same faulty plastic component that has been failing. I replaced the first window regulator at full cost at the dealership when it happened last year. When the second one went out, I didn't fix it because of the cost and the fact that it was a rear window. After the third one failed, I got suspicious. The service manager at the local dealership has stated that he has seen this issue on numerous occasions mostly with the liberty model, but on the grand cherokee as well. It is obvious that chrysler is aware of the issue; however, each agent I spoke with on their help line tried to downplay the issue like it was a freak occurrence and that there was no reason for a recall. Based on the research I'm now seeing online and the comments from the service manager, I know this is not the case.

Filed Mar 30, 2009 · Visibility · HI

I own a 2002 jeep grand cherokee laredo. In the spring of 2007, my driver's side window regulator broke (the window fell, would not roll up or down). I had it replaced. In october 2007, the same thing happened to my passenger side window. In may 2008, the same to my right rear passenger window, and in sept 2008, the same to my left rear passenger window. All windows have failed within one year of each other. The final straw was today when the rear drivers side window regulator failed again. I do not have the money to fix these, and believe that chrysler should issue a recall to repair the windows. I have received an estimate of $347 per window to repair the three windows. I can't afford this and expect jeep to correct the problems.