2018 Nissan Rogue: doors won't lock, open or latch

Filed Aug 17, 2026 · TX

The Vehicle has developed this problem: the passenger-side door will not lock or unlock using either the key fob or the interior power-lock switch and has to be operated manually. Because the same failure has occurred on two consecutive model years, I am concerned this may be a recurring door-lock actuator defect rather than normal wear. I have a case number open with the Nissan Consumer Affairs. The case number is XXX. I also own a 2019 Nissan Rogue SV; the VIN number is [XXX], with the same exact problem. The case number for the 2018 Nissan Rogue is XXX INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Feb 19, 2026 · Electrical · TX

The front passenger car door failed to lock. It is considered a safety issue as it can leave the vehicle vulnerable to theft and may also pose a risk while driving if the door opens unexpectedly. It's important to address this problem promptly to ensure safety and security. There were no warning messages indicating the failed lock. I just happened to pull the handle and that door opened when all other doors remained locked. Prior to this discovery, I had experienced an incident where someone went through my car and took out valuables (coins and cash) but I was unaware that the door was not locking. Once the issue was identified, I took the car to the dealership for diagnosis, and the issue was a short in the door lock actuator (4 door 2018 Nissan Rouge). I took the car in for immediate diagnosis and costly repair ($852.03) as I did not feel comfortable driving or parking a car which could not be locked. (I am unable to upload the repair invoice, tried as a pdf and jpeg.)

Filed Feb 16, 2026 · HI

The passenger side of my 2018 Rogue door lock actuator failed last year. I am unable to enter through my front passenger door. Earlier this year (2026) the driver side door lock actuator also failed, often leaving me locked out from both sides. I have to leave the door unlocked to ensure I can get into/out of my car.

Filed Jan 31, 2026 · Electrical · FM

The door locks on the front 2 doors do not lock when the car key lock button is pressed. You have to manually lock those doors everything you get in and out. You also have to manually unlock them each time to open them

Filed Jul 9, 2025 · Electrical · MO

Driver door will not open from outside or inside vehicle. Based on research this is an acuator issue that Nissan has known about since 2014 & failed to issue a recall. I am in the process of costly repair @ personal expense for a clear safety issue the know about & have failed to address, & would like reimbursement for. I have had to climb over/out passenger side several times to enter/exit car, thus far not being trapped, however it is not safe to not be able to quickly exit vehicle. Nor safe to manuver over console to exit this way. Nor is it safw not to be able to enter your parked vehicle. Nissan needs to issue a recall & cover repair expense on all makes/models & all doors affected, checking all 4 doirs, not just the one or 2 doors malfunctioning as this can/will affect all 4 doors.

Filed Oct 21, 2024 · Locks · 33,536 miles · OR

The contact owns a 2018 Nissan Rogue. The contact stated while operating the vehicle, the front and rear passenger’s side doors failed to lock while pressing the interior door lock buttons. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mileage was 33,536.

Filed Aug 23, 2022 · Electrical, Engine · OH

Used key fob to unlock driver's door. Would not work. Used valet key. Started car, open drivers window and notice that nothing else in the cabin was operational. A/C would not turn on, could not put it in gear. Radio wouldn't function. The dash and console were dark. No message flashed. Couldn't exit the car as door wouldn't open. However, THE ENGINE CONTINUED TO RUN. Hung out open door to unlock with valet key. Called AAA, they couldn't stop engine from running and stated they weren't "authorized" to do anything else. Called Nissan emergency number and person came out and couldn't shut off engine and finally had to disconnect the alternator to stop car from running. After reconnecting the alternator, he could not start car. I called a tow truck the next morning and at that time, the car started. Nissan service garage couldn't replicate that problem except said that the actuator in the door had failed and needed replaced - but that wouldn't cause the other issues. They had car for over a week and could not replicate the problem of the car engine running while every other car function was not operational. The car has only 3824 miles on it although it is a 2018. This is a major safety issue. Contacted Nissan Customer Care Service. Since the problem wasn't replicated, they said they couldn't help. I feel unsafe and won't drive car due to no one being able to explain why that happened or whether it will happen again.

Filed Feb 19, 2021 · Electrical · 48,131 miles · GA

When my vehicle is parked and turned off I am unable to lock or unlock it using the power button on the doors' exterior. My vehicle started doing this after a visit to a nissan dealership (2551 the nalley way, atlanta, ga 30360) for a simple oil change. I took it back the following day when the issue began and they told me they were not responsible and that it was a common issue of my front-door lock actuator failing and that it would have to be replaced. Feeling defeated after trying to reason with management that it was not having this issue before they serviced my vehicle, I decided to leave it alone. However, recently my niece and I were out shopping and noticed that we were being followed by a strange acting man. We took off running toward my vehicle trying to reach safety, but what happens? The door lock actuator fails and I'm unable to enter my own vehicle! Our only saving grace was that another man in the parking lot noticed that we were trying to flea from danger and intervened to get the other man away from us. It was terrifying! I'm not sure what may have happened to my niece and I had he not stepped in and I hate to even think about it. Fast forward a few days and it begins to rain for days straight and I'm left fiddling with my keys to open my door, while also holding a purse, baby bag, and baby on my hip and trying to balance an umbrella to keep us dry. Imagine the sight of that. It's so frustrating! At first I thought that maybe my key battery was dying and decided to get the battery replaced before returning to the dealership but the battery was not the issue. I've never heard of door lock actuator failure and believe it to be a manufacturing error and safety hazard. I bought the 2018 nissan rogue because I loved my 2017 rogue and never experienced the issues that this newer model has given me. Boy was I wrong!!! Nissan should be held accountable!

Filed Jul 12, 2020 · Body · 26,500 miles · KY

Rear passenger door will not close. Car has 26500 miles and it's going to the shop for the 2nd time since I've had it in 2 months. The 1st incidence was the drivers window not rolling up and down properly. Both times, car has been stationary. The way the rear door is now, the vehicle cannot be driven.