2021 Nissan Rogue: screen or infotainment failure

Filed Apr 14, 2026 · Electrical · PA

The Navigation/Entertainment system randomly freezes in heavy traffic and screen goes blank in some instances. Hard reset by turning off car is required and works in some cases. This is a serious safety risk and could cause an accident resulting in injury or death. Nissan Corporate has been notified, initial response was that it needed to occur in front of a Nissan service center tech before they would consider fixing the system. (That is not possible when you are nowhere near a Nissan dealership, nor would you be able to navigate there with a frozen system. This problem has been reported by many Nissan owners and Nissan Corporate refuses to fix the problem There is a case opened at Franklin, Tn corporate. [XXX] in Dispute Resolution is reachable @ [XXX] Case No: [XXX]. Previous assigned case [XXX] by [XXX] in executive services. The screen simply freezes and all navigation is lost. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Dec 9, 2025 · Driver assistance, Electrical · 41,000 miles · NY

The contact owns a 2021 Nissan Rogue. The contact stated that after starting the vehicle and then turning off the vehicle and entering the residence, the contact then attempted to restart the vehicle, and the vehicle failed to restart. Several unknown warning lights were illuminated. The contact was unable to roll down the windows. The contact was assisted with jumpstarting the vehicle. The vehicle was taken to the dealer, and the contact was informed that the battery needed to be replaced. The battery was replaced. The contact stated that on a separate occasion, while the vehicle was stopped at a stop sign, the vehicle made an abnormal sound and then stalled. The vehicle failed to restart, with several unknown warning lights illuminated. The contact was unable to move over to the side of the road. The contact called a family member for a jumpstart. The vehicle was then taken to the dealer; however, the vehicle was not inspected or diagnosed. The contact stated that the failure persisted. Upon further investigation, the contact related the failure to a manufacturer’s campaign related to the Body Control Module (BCM). Most recently, the contact stated that the rearview camera displayed a distorted image or a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The contact turned off the vehicle and waited for several minutes before restarting the vehicle. The contact stated that the rear camera would then reboot. The contact stated that while using the key fob, the doors or liftgate failed to lock securely. The manufacturer was not notified of the failure. The failure mileage was approximately 41,000.

Filed Aug 5, 2025 · Driver assistance, Electrical · 69,000 miles · MI

The contact owns a 2021 Nissan Rogue. The contact stated that while driving at various speeds, the infotainment system would turn off or reboot independently. Additionally, the contact stated that while driving at various speeds under rainy weather conditions, the forward collision avoidance system would independently disengage. There was no warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed, but the diagnosis information was unavailable. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 69,000.

Filed Apr 23, 2025 · CO

The display went black when backing up and the rear camera turned on

Filed Oct 10, 2024 · CA

Navigation system is unreliable and unsafe Nissan verified this and a failure and ordered a new unit 2 years ago and has not arrived and they refuse to fix it it the navigation drops out when driving in the middle of navigation causing a safety hazard and goes blank and I have to do a reset the dealer also has done resets and hasnt fixed it nissan has acknowledged the problem as there are many problems and dont care if its fixed many times ive had to go to my phone as this has display and system has almost got us killed many times....

Filed Apr 12, 2024 · Driver assistance · 50,000 miles · WI

The contact owns a 2021 Nissan Rogue. The contact stated that on multiple occasions while in reverse, the rear-view camera display was black. The vehicle was taken to a dealer where it was diagnosed that there was corrosion in the plug and the rear-view camera needed to be replaced. The vehicle was repaired and two weeks later the failure reoccurred twice. The contact believed that the failure was associated with the federal safety agency Campaign Numbers: 22V772000 (Back Over Prevention) and 22V527000 (Back Over Prevention, Equipment). The manufacturer was notified of the failure. The failure mileage was approximately 50,000.

Filed Nov 14, 2022 · Driver assistance · 98,000 miles · NJ

The contact owns a 2021 Nissan Rogue. The contact stated that after completing an IVI software update through an over-the-air (OTA) update, the rear-view camera became inoperable on several occasions. The contact also stated that after starting the vehicle or while driving at various speeds, the instrument panel failed to display and then rebooted inadvertently. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the instrument panel needed to be replaced; however, the parts were on back order. The contact was made aware of the federal safety agency Campaign Number: 22V772000 (Back Over Prevention); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was advised to file a complaint with the federal safety agency Hotline. The approximate failure mileage was 98,000.

Filed Sep 12, 2022 · Driver assistance, Electrical · FL

The automatic emergency braking has activated randomly while in reverse and in drive on many occasions. These instances have almost gotten my hit while on the interstate as well as other busy highways in Fort Lauderdale. The car has been inspected on multiple occasions by Nissan and they have been unable to fix it and merely suggest turning off this feature. The front braking sensors have malfunctioned and I have the warning notifications. The radio unit continues to go blank without any warning and Nissan is unable to determine why this happens. They have added an update from the Nissan Sentra Recall for the same issue, but it has not been rectified. I have several videos and photos of the incidents, however the file types are not supported on this website.

Filed Oct 13, 2021 · Electrical · 400 miles · NV

The contact owns a 2021 Nissan Rogue. The contact stated that while driving at an undisclosed speed, the instrument panel and radio went black. The driver’s and passenger’s side front doors and tailgate door failed to open intermittently. Additionally, the front and rearview camera failed to display intermittently. The vehicle was taken to the dealer, but the dealer could not replicate the failure. The dealer informed the contact that they would be contacted when the replacement radio arrived. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened and transferred to arbitration. The manufacturer also sent out a specialist from California to test drive the vehicle, but the specialist refused to test drive the contact's vehicle. The failure mileage was approximately 400.