June 22, 2018 Service bulletin

Various 2016-2018 vehicles with SYNC 3 may experience a touch screen that does not respond to any input

Ford technical service bulletin SSM 47379 for 2016-2018 Ford F-150, 2016-2018 Ford Explorer and 2016-2018 Ford Escape and others.

Bulletin number: SSM 47379
Component: Equipment
Summary: Various 2016-2018 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then turn the key back on before testing the touch screen. If the software is at a later version than 2.2, proceed with normal diagnostics in Workshop Manual (WSM), Section 415-00. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.

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