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December 8, 2020 Service bulletin

Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing

Freightliner technical service bulletin WP20-018R for 2010-2021 Freightliner Cascadia, 2010-2021 Freightliner Business Class M2 and 2010-2021 Thomas Built Buses Saf-T-Liner C2 and others.

Bulletin number
WP20-018R
Component
Power train
Summary
Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply.

Owners of these vehicles have filed 9 complaints in the transmission category.

Vehicles covered

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