Various 2014-2020 vehicles equipped with a 3G modem may experience a lack of 3G modem performance
Ford technical service bulletin SSM 50257 for 2014-2020 Ford Fusion, 2016-2018 Ford Focus and 2015-2017 Lincoln MKZ and others.
- Bulletin number
- SSM 50257
- Component
- Unknown or other
- Summary
- Various 2014-2020 vehicles equipped with a 3G modem may experience a lack of 3G modem performance. This may be due to the 3G cellular service functionality being decommissioned starting August 2021 and through March 2022. As the 3G cellular service is decommissioned, vehicles equipped with the 3G telematics control unit (TCU) will lose MyFord Mobile and MyLincoln Mobile app functionality/connectivity. Repair or Replacement of the TCU should no longer be performed using existing service stock. Replacement of the 3G TCU for this concern will result in programming concerns and repairs should not be performed. The customer can pay to upgrade their 3G modem with a 4G modem by following the information in FSA 21B09. Refer to FSA 21B09 for reference and not for claiming.
Vehicles covered
- Ford Fusion 2014-2020 2014201520162017201820192020
- Ford Focus 2016-2018 201620172018
- Lincoln MKZ 2015-2017 201520162017
- Lincoln MKX 2016-2017 20162017
- Lincoln Continental 2017 2017
- Ford Fusion Hybrid 2014-2020 2014201520162017201820192020
- Lincoln MKC 2015-2017 201520162017
- Ford C-Max 2014-2017 2014201520162017
- Ford Fusion Energi 2014-2020 2014201520162017201820192020
- Lincoln MKZ Hybrid 2015-2017 201520162017
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