The rear differential/rear drive unit (RDU) in my 2020 Ford Edge AWD is failing. I am concerned that this represents a broader known problem with the RDU that Ford has not adequately addressed for all affected vehicles. Ford has issued multiple service communications concerning the RDU in the Ford Edge. Ford SSM 49571 identified chatter/shudder during low speed turns on 2019 through 2021 Edge AWD vehicles associated with RDU fluid contamination. Ford subsequently issued SSM 51823 and SSM 52051 addressing the same RDU fluid contamination condition on 2019 through 2023 Edge AWD vehicles. More importantly, Ford previously issued Safety Recall 21S02, the federal safety agency Recall 21V011, covering certain 2020 Ford Edge AWD vehicles because the RDU could contain insufficient lubricating oil. Ford stated that insufficient RDU lubrication could cause the unit to seize, resulting in loss of mobility and potential loss of vehicle control and increasing the risk of a crash. That recall was limited to a specific production population. My vehicle is now experiencing failure of the same major drivetrain component but is not being repaired under a safety recall, leaving me responsible for the cost of repair or replacement. I am concerned that the population affected by RDU problems may extend beyond the vehicles included in the existing recall. I am requesting that the federal safety agency investigate RDU failures in 2020 Ford Edge AWD vehicles outside the population covered by Recall 21V011, including whether the repeated Ford service communications concerning the RDU indicate a broader defect and whether additional vehicles should be recalled. The problem began at approximately 60,000 miles. The symptoms are vibrating/grinding on the rear axel.
2020 Ford Edge: shudder or vibration when accelerating
62 of the 331 complaints about the 2020 Ford Edge describe shudder or vibration when accelerating.
- owner complaints
- 62
- of this car's complaints
- 19%
- typical repair cost reported
- $4,700
- typical mileage
- 84,000
- recalls
- 2
Shudder or vibration when accelerating by model year
What owners say
Vehicle shudders and is sluggish. Dealer says torque converter needs replaced for $4700. This could leave me stranded on a highway or neighborhood. There are no warnings on my vehicle. Seems to be a very common problem in this vehicle. Vehicle has not been repaired yet due to cost. Parts are hard to get.
The contact owns a 2020 Ford Edge. The contact stated that while driving 5 MPH and making a right turn after stopping, the rear differential made an abnormal grinding sound and the vehicle shuddered. The contact stated that the failure occurred while driving at low speeds and turning. The dealer was notified of the failure and scheduled an appointment for a diagnostic test. The contact associated the failure with Technical Service Bulletin: 26-2328 (Chatter/Shudder During Low Speed Turning Events) and the federal safety agency Campaign Number: 21V011000 (Power Train); however, the VIN was not included in the recall. The manufacturer was notified of the failure, and a case was filed. The failure mileage was approximately 51,000.
The contact owns a 2020 Ford Edge. The contact stated that while driving and attempting to accelerate, the vehicle started jerking forward and shuddering. The vehicle was taken to a certified mechanic to be diagnosed. The vehicle was diagnosed with torque converter failure. The failure mileage was 104,458.
My 2020 Ford Edge Titanium was shuddering between 10 - 40 mph. I took my car to a Ford dealership to diagnose the problem. They said it's the torque converter and they needed to replace the transmission. It would be a rebuild/repair at a cost of 8,991.00. This car has only 49,500 miles and points to a manufacturing defect NOT standard wear and tear. Ford knew of this issue regarding thus 8-speed transmission.
The vehicle has been shuddering/jerking when accelerating. This problem is present at highway speeds, as well as lower speeds. A Ford Service Center on 8-28-26 has diagnosed it as a failing torque converter. The safety or both me and others is at risk if this part fails while driving. It is also dangerous, because when accelerating in rainy conditions the car does not maintain good traction while it's shuddering/jerking. Yes, this is available for inspection upon request.
I bought my Edge new in 2020. 3 years into owning the car had the transmission replaced on 8/23 due to mechanical/component failures. This was replaced under the original warranty of the car. The new transmission carried a 2 year unlimited warranty. I started having trouble again with the transmission August 1, 2026. 3 years after the new transmission. Took it to the Ford dealer to have them diagnose the problem. They could not pinpoint the exact issue so I was given a choice of replacing the valve body for $2,000. Not guaranteed to fix the problem. Or have them break the transmission down for $2100 and diagnose the problem. But this did not included reassembly. So I opted to get a 2nd opinion. Took my Edge to Cotterman in Louisville, KY and had them run a diagnoses. They confirmed that I had internal component failures and that the transmission needed to be replaced. I was quoted $8,198. The car books for $4,000. This vehicle is available for inspection. The problem has been confirmed by a dealer and another servicer. My vehicle never gave a transmission code. No warnings. It had to be scanned to find those codes. It did however give a no park available code on August 1st when I pulled in my driveway when I tried to put it in park. It shuddered and died when it gave this code. I don't understand why a 2020 vehicle needs a third transmission. Neither transmission have lasted to a 100,000 miles. I have found numerous articles and this is apparently a well known issue with these transmissions. With my experience the transmissions appear to have a 3 year life - no more.
The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle shuddered, and there was an abnormal sound coming from underneath the vehicle, and the vehicle failed to exceed 30 MPH while the accelerator pedal was depressed. The contact stated that the failure was intermittent at first and then became a consistent failure. No warning lights were illuminated. The failure had occurred on several occasions. The vehicle was taken a dealer where it was diagnosed and determined that the torque converter and the rear differential needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 62,000.
Car stutters, shudders, and hesitates from stopped position. Vehicle does not excelerate smoothly. Safety concern when pulling out into traffic, crossing intersection, or leaving stop. Paducah Ford said it is torque converter and independent mechanic says that as well. Ford issued tech service information concerning shudder for Ford Edge 8F35 transmission and provides a repair procedure for torque converter and output planetary assembly. I am concerned because it may represent a recurring safety related defect affecting other Ford Edge vehicles
Our 2020 Ford Edge SEL has experienced ongoing shuddering and hesitation while driving. The Ford dealership inspected the vehicle and diagnosed the torque converter as the likely cause, recommending approximately $4,500 in repairs. The torque converter has not been replaced and is available for inspection. We obtained a second opinion from an independent repair shop, which replaced the EGR sensors and updated them in an attempt to resolve the issue. The problem has created a safety concern because the vehicle does not always accelerate or operate normally while driving. The exact cause remains UNKNOWN, and the issue has not been inspected by police or insurance representatives.
Recently had the torque converter replaced for shuddering/shifting weird. Although there is no more shuddering, the car still does not seem to be shifting correctly. It hesitates between shifting gears and will then accelerate quickly. It was seen at the shop again today and they could not find any issues with it although I was told it will likely do it again for me and to let them know. There have not been an indicator lights.
At approximately 100,000 miles vehicle began shuddering at 25mph and 35mph. At 103,000 miles the transmission needs a full rebuild. Im told this is a $7,500 repair job and I still owe over $20,000.00.
Service bulletins that may apply
- This bulletin supersedes 26-2171
- This bulletin supersedes 26-2194
- This bulletin supersedes 25-2627
- This article supersedes TSB 25-2552 to update the Parts List Some of the vehicles listed in the Model...
- This article supersedes TSB 25-2351 to update the Service Procedure Some of the vehicles listed in the...
- This article supersedes TSB 24-2386 to update the Service Procedure and Part List
- During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper,...
- Noise/vibration/chatter/shudder/grind/bind from the rear of the vehicle during low speed turning events
Related recalls
Power train: driveline: driveshaft
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2020-2021 Edge, 2020 Lincoln Nautilus and Ford Escape and 2021 Lincoln Corsair and Ford Bronco Sport vehicles. An inadequate amount of lubricant in the rear drive unit may cause seizure of the rear drive axle.
- Risk
- If the rear drive unit seizes, there may be a loss of drive and/or a loss of vehicle control, increasing the risk of a crash.
- Remedy
- Ford will notify owners, and dealers will check the rear drive unit lubricant level. Axles found to have lubricant at the minimum level will be filled to the full level. Axles found to be below the minimum lubricant fill level will be replaced, free of charge. This recall began March 12, 2021. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 21S02.
Recall number 21V011000 · Recall details
Power train: automatic transmission
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2019-2020 Edge, Transit Connect and Lincoln MKX and 2020 Escape and Lincoln Corsair vehicles. The start/stop accumulator endcap may have missing or loose bolts.
- Risk
- Missing or loose bolts on the start stop accumulator endcap could result in a transmission fluid leak and may progress to a loss of transmission function. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.
- Remedy
- Ford will notify owners, and dealers will replace the start/stop accumulator, free of charge. The recall began September 23, 2020. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 20S49.
Recall number 20V550000 · Recall details
Questions about the 2020 Ford Edge shudder
Is shudder or vibration when accelerating a common problem on the 2020 Ford Edge?
62 of 331 owner complaints about the 2020 Ford Edge (19%) mention shudder or vibration when accelerating. The model year with the most reports is 2019.
How much does it cost to fix shudder or vibration when accelerating on the 2020 Ford Edge?
Owners who mentioned a price put the repair at about $4,700 (median of 13 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.
Is there a recall or service bulletin for this on the 2020 Ford Edge?
There are 2 recalls and 24 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2020 Ford Edge
Jerking 68Transmission failure 34Hesitation 28Backup camera 21Stalling 18Check engine light 14Collision warning 13Slipping 13Won't shift 9Sunroof shattered 9Grinding brakes 8Overheating 8Engine failure 7Loss of power 7Seat belt 7Sudden acceleration 6Adaptive cruise 5Fire or smoke 5Harsh shifting 5Screen failure 5
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