2014 Ford Explorer: engine knocking or ticking

Filed Feb 3, 2022 · Steering, Suspension · 122,000 miles · SC

The contact owns a 2014 Ford Explorer. The contact stated that while turning the steering wheel there was an abnormal knocking and ticking sound detected. The maintenance warning light was illuminated. The contact called the local dealer and was provided a fee for diagnostic testing. The vehicle was not diagnosed or repaired. The contact stated the failure was related to the federal safety agency Campaign Number 21V537000 (Suspension). The manufacturer was contacted but no further assistance was provided. The approximate failure mileage was 122,000.

Filed Aug 24, 2021 · Suspension · 125,000 miles · GA

The contact owns a 2014 Ford Explorer. The contact stated that while driving at various speeds, an abnormal knocking noise would emit from the rear suspension without warning. Upon investigation, the contact linked the failure to the federal safety agency Campaign Number: 21V537000 (Suspension) however, the vehicle was not included in the recall. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 125,000.

Filed Jul 14, 2021 · 40,000 miles · CA

The contact owns a 2014 Ford Explorer. The contact stated that while turning the vehicle in either direction, there was a knocking sound coming from the front of the vehicle. Also, while driving at various speeds, the vehicle would shake and vibrate. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure. The contact was informed that the vehicle was included in the federal safety agency campaign number 20V692000 (Power Train). The contact indicated that the vehicle had experienced the same failure listed in the recall. Also, while operating the vehicle the check engine light would remain illuminated. The failure mileage was 40,000.

Filed May 26, 2017 · Suspension · 69,000 miles · TX

My vehicle has 69k miles with only freeway driving and the struts and bearings already have to be replaced. The cost is $900 at the ford dealership. I was told that the bearings are worn out causing problems with the struts. Anytime I would drive at low speeds you could hear a loud knocking sound. My nissan is 12 years old and it just now needed similar maintenance. Something is not right with this quality.

Filed Feb 23, 2017 · Steering · 43,000 miles · WA

After a knock was discovered while turning I took the vehicle in to ford assuming I was under warranty. They identified a code (not available) and diagnosed the problem to be with the "steering gear box assembly", specifically the rack and pinion. After researching the problem on the internet I found multiple occurrences of similar mishaps, some resulting in lock up of the steering component. Ford informed me that we exceeded the mileage portion of the warranty but not the years (vehicle is 2 1/2 years old). They also informed me that because I was out of warranty due to mileage, they wouldn't cover the repairs and quoted $2200 in repairs. $1500 for parts and the rest for labor. I believe this to be a safety issue due to the potential to lock up the steering resulting in collision. I have researched the repair and can obtain the same part number for approx. $650 and labor around $700. There are documented recalls on ford explorers up to 2013, but for some reason 2014 is not included.