2015 Ford Explorer: shudder or vibration when accelerating

Filed Oct 10, 2024 · Engine, Transmission · 127,000 miles · MS

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle briefly shuddered before losing motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart. The engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 20N07. The manufacturer was notified of the failure and referred the contact to the federal safety agency Hotline for assistance. The failure mileage was 127,000.

Filed Nov 14, 2023 · Brakes, Suspension · 89,000 miles · AL

The contact owns a 2015 Ford Explorer. The contact stated that the vehicle was repaired under the federal safety agency Campaign Numbers: 20V675000 (Suspension) and 21V537000 (Suspension) however, after the repairs, the vehicle started experiencing suspension and alignment failures. The contact stated while driving at various speeds, the vehicle seemed misaligned and was pulling to the right and to the left. Additionally, the contact stated that the vehicle shuddered significantly while depressing the brake pedal. The contact also stated that the vehicle was hesitant while depressing the accelerator pedal. The contact stated that while on a road trip, the floorboard of the vehicle was hot, which caused her to pull to the side of the road until the vehicle had cooled down. The vehicle was taken to the dealer several times. The dealer replaced the front brake calipers, rotors and pads, the rear brake rotors, the rack and pinion, the sway bar link, and bushings, the four tires, and performed an alignment several times; however, the failure persisted. The manufacturer was notified of the failure and referred the contact to a second dealer for assistance. The second dealer, Ray Pearman Lincoln (2501 Bob Wallace Ave SW, Huntsville, AL 35805) determined that the recall repairs needed to be performed a second time, and a new set of knuckles needed to be installed. The manufacturer was informed of the second dealer's assessment and referred the contact to the federal safety agency Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 89,000.

Filed Jun 16, 2023 · Engine · 65,417 miles · VA

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. Additionally, the contact stated that while the vehicle was idling, the vehicle was shuddering. The vehicle was taken to the dealer, who informed the contact that the crankshaft pulley needed to be replaced; however, the part was not yet available. The manufacturer was made aware of the failure and referred the contact to file a complaint with the federal safety agency Hotline. The failure mileage was 65,417.

Filed Mar 14, 2019 · Engine · 80,000 miles · KY

2015 ford explorer limited approximately 80000 miles. While in motion loses engine all engine power and begins to shudder. The vehicle will not accelerate at all. After stopping the vehicle, shifting into park, shutting the engine off and restarting, the problem goes away as if it never happened. When this occurs the dashboard indicates 'service terrain system management' with the wrench icon. It has happened several times, all without warning and all while on the highway and having to maneuver a stalling vehicle out of traffic. Very dangerous!! Have taken it to the dealership twice with no answers to why it happens. No codes show up in the system. Something needs to be done before a serious or fatal accident occurs.

Filed Oct 8, 2018 · Engine, Fuel system · 44,000 miles · NC

Loss of power: while driving my 2015 ford explorer xlt with 3.5l v-6 engine on the highway (10/04/18), the wrench light came on and the car started to shudder and lose speed. Pushing down on the accelerator had no affect and the car rapidly decelerated. The engine was running very rough with heavy vibration. This was a terrifying and nearly fatal experience as faster moving traffic started passing me on both sides as I tried to move off the highway. I was able to move the car to the side of the highway and limped off the nearest exit. Once off the exit I shut the car off and sat for 20 minutes while I re-gained my composure and called my husband. When he arrived he started the explorer and the wrench light was cleared. My husband drive the car home using only back roads while I followed in his car. We called our local ford dealer and scheduled an appointment. We started researching this issue and found this to be a well known problem with the throttle body on ford's v6 engines which are used on multiple SUV's, crossovers and sedans. The research I've seen shows this issue has affected more than 10,000 owners. However, it's not clear if the throttle body is faulty due to a manufacturing or design defect. It's also not clear if replacing the throttle body is a permanent fix. I'm terrified to drive the car on the highway and since this happened we've only used it for shorter trips around town. The ford dealer checked the car today (10/08/18) but since the wrench light was cleared they found nothing wrong. I pleaded with the service advisor to no avail. We've been a ford family for more than 15 years but this fault and even worse the ford service advisor's response is completely unacceptable. This is a serious and dangerous problem and only a matter of time before someone and their family are killed. Please investigate and force ford to issue a recall.

Filed Jan 13, 2017 · Engine, Transmission · 17,727 miles · GA

2015 explorer sport 3.5l v6 ecoboost, car shudders while trying to maintain highway speeds while barely touch the gas. Engine misfires, hesitates when trying to accelerate quickly. Ford nor dealer will do anything about it saying its "normal". Purchased the extended warranty but still no resolution. Has been on going for about a year. At one point the car went into "limp mode" and would only allow me to drive 20 MPH on the highway while the rpms' where maxed out. Thankfully I was close to a dealership to have it looked at. Said "pipe hose clamp came lose". Something is wrong with this ecoboost engine. There have been lawsuites over it. I have taken it to the dealer several times, had several techs, supervisors drive it and nothing.