2015 Ford Explorer: screen or infotainment failure

Filed Nov 5, 2026 · Driver assistance · 120,000 miles · MI

The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that while reversing, the rear-view camera failed to operate and displayed a blank screen. The dealer was contacted and confirmed that parts to complete the recall repair were not yet available. The dealer informed the contact that Mustang models were prioritized for parts. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 120,000.

Filed Oct 8, 2026 · Driver assistance · 107,000 miles · CA

The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back over prevention camera displayed a black screen. The failure was first intermittent and then became a constant failure. The dealer was contacted and confirmed that parts were only available for Mustang vehicles. The failure mileage was approximately 107,000.

Filed Sep 30, 2026 · Driver assistance · SC

The contact owns a 2015 Ford Explorer. The contact stated that while attempting to reverse, the rear-view camera displayed a blank screen, glitched with the message “Rear-view Camera Unavailable” was displayed with the message displayed upside down. The contact received notification of the federal safety agency Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure had been occurring over four years. The manufacturer was made aware of the issue.

Filed Sep 29, 2026 · Driver assistance · 152,000 miles · MN

The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the remedy to be available. The contact stated that while in reverse, the camera intermittently displayed a black screen. The dealer was contacted but could not confirm when parts would be available. The failure mileage was approximately 152,000.

Filed Sep 8, 2026 · Driver assistance · 93,000 miles · TX

The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse(R), the back over prevention camera displayed a black screen and displayed the image at the rear of the vehicle momentarily. Occasionally, the message, "Camera not Available," was displayed. The dealer was contacted and confirmed that the part was not yet available. The manufacturer was contacted; however, the contact was unable to speak with a representative. The failure mileage was approximately 93,000.

Filed Sep 6, 2026 · Electrical · CA

The analog rearview backup camera module failed. The physical component is still installed in the vehicle and is available for inspection upon request. The driver is left completely blind to pedestrians, small children, and obstacles behind the vehicle when backing up. The driver is forced to repeatedly stop the vehicle in active traffic lanes to wait for the black screen to reset, creating an immediate risk of rear-end collisions. Yes. The failure was confirmed by a certified Ford dealership service department, which provided an estimate for a replacement camera module but failed to perform the physical repair. The vehicle was brought to a certified Ford dealership for inspection, but the service department turned the vehicle away, claiming the safety recall remedy was unavailable and refusing to log the inspection or create an official service record. There were no warning lamps or dashboard messages. The symptoms began in 2021/2022 with intermittent screen distortion and blue screens, which eventually degraded into a permanent, total black screen failure while shifted into reverse.

Filed Aug 11, 2026 · Driver assistance · TX

The rear view camera is distorted/and or blank, and can potentially cause an accident. It is available for inspection upon request. By not being able to see correctly with the rear view camera, I am unable to tell which direction a car is coming from, if there are cars passing behind me, or at times I see no image at all, just a blank screen, which can severely impact one’s ability to drive safe and responsibly. The issue has been confirmed by the manufacturer. The vehicle has not yet been inspected by anyone. There was no warning prior to failure, and it seemed to first appear the day I purchased the used vehicle in November of 2025.

Filed Jul 20, 2026 · Driver assistance · 85,000 miles · MA

The contact owns a 2015 Ford Explorer. While the contact's wife was reversing, the rear-view camera displayed a blank screen. The vehicle was taken to the dealer where it was diagnosed with an inoperable rear-view camera. The contact was informed that the rear-view camera needed to be replaced. The vehicle was not repaired. The contact was informed that parts were not yet available. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Protection); however, the part to do the recall repair was unavailable. Due to the contact's wife's disability, the failure was an inconvenience. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

Filed Jun 16, 2026 · Driver assistance · 240,000 miles · WI

The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse(R), the back over prevention camera displayed a distorted image, or a green or black screen. The vehicle was taken to the dealer, and the contact was informed that the recall repair could not be performed because the part was not yet available. The manufacturer was not informed of the issue. The failure mileage was approximately 240,000

Filed May 13, 2026 · Body, Driver assistance · 130,000 miles · CA

The contact owns a 2015 Ford Explorer. The contact stated while reversing, the rear view camera displayed a blank screen. In addition, the contact stated while driving at an undisclosed speed, the driver's side Exterior A-Pillar Applique Trim detached. The contact stated that two weeks later, the passenger's side Exterior A-Pillar Applique Trim fractured. The contact applied tape to hold the trim in place. The vehicle was taken to the dealer. The vehicle was inspected, however the contact was informed that the parts were unavailable. The vehicle was not repaired. The contact received recall notifications, the federal safety agency Campaign Number: 24V031000 (Structure) and the federal safety agency Campaign Number: 25V695000 (Back Over Prevention) however the parts were unavailable. The manufacturer was not made aware of the failure. The failure mileage was 130,000.

Filed Feb 26, 2026 · Body, Driver assistance · 99,000 miles · VA

The contact owns a 2015 Ford Explorer. The contact stated that the A-pillar had detached. The camera image occasionally failed to display, or the screen was distorted or blank. The contact attempted to clean the screen, but the failure persisted. An unknown camera message was displayed. The contact received notifications of the federal safety agency Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention). The local dealer was contacted and confirmed that the parts to repair the vehicle were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 99,000.

Filed Jan 29, 2026 · Driver assistance · CA

The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention). The contact stated that the rear-view camera display was black while in reverse(R). The contact stated that the message "Camera not Available" and "Contact Dealer” was displayed. The vehicle was taken to a dealer, where it was diagnosed, and determined that the rear-view camera needed to be replaced. The contact was then notified of the recall shortly after the failure. The dealer was contacted, but the contact was informed that parts were not yet available for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown.