2013 Ford Explorer: screen or infotainment failure

Filed Jan 7, 2026 · Driver assistance · 75,000 miles · NV

The contact owns a 2013 Ford Explorer. The contact stated that the vehicle was purchased in late 2024, and approximately six months later, the rearview camera failed. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The message "Rear Camera Unavailable - Contact your Dealer" was displayed. The local dealer was contacted and referred the contact to the federal safety agency Hotline for assistance. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was 75,000.

Filed Nov 8, 2025 · Driver assistance, Electrical · PA

Backup camera doesn't always work. It displays a black screen alot of times.

Filed Oct 16, 2025 · Body, Driver assistance · FL

The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, preventing the driver from safely operating the vehicle. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that on a separate occasion, the driver's side A-pillar trim detached from the vehicle and was loose. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

Filed Sep 15, 2025 · Electrical · VA

Finally they have a recall on the backup camera but my 2013 Explorer was not included. My camera is doing the same thing, inverted. Sometimes a black screen. Can I go and get mine fixed without paying and be included in the recall also.

Filed Jun 18, 2025 · Driver assistance · 108,000 miles · NY

The contact owns a 2013 Ford Explorer. The contact stated while attempting to reverse, the contact noticed the rearview camera displayed a blank screen. The vehicle was not taken to an independent mechanic or dealer to be diagnosed. The contact stated that the failure had occurred on several occasions. The vehicle was repaired. The manufacturer was notified, opened a case, and informed the contact that the VIN was not under recall. The contact related the failure to the federal safety agency Campaign Number: 25V315000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The contact was referred to the federal safety agency Hotline for assistance. The failure mileage was 108,000.

Filed May 12, 2025 · Electrical · PA

The backup camera works for a couple seconds then goes to a all black screen

Filed Sep 1, 2023 · Driver assistance · 141,000 miles · NY

The contact owns a 2013 Ford Explorer. The contact stated that while reversing, the backup camera display screen turned black and there was no image displayed. The contact stated that the failure caused a visibility hazard for the driver. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 141,000.

Filed Nov 5, 2020 · Driver assistance · TX

My backup camera will just go black screen for no reason at times when I am trying to back up. It doesn't happen all the time but often.

Filed Jan 16, 2017 · Acceleration, Electrical · 59,000 miles · OK

While driving my explorer will lose all power after 30-45 minutes it will restart and run fine for a day or so and then happen again. When it loses power all of the warnings will appear and the radio will still work. When I restart the vehicle it takes a minute for the engine to turn over. This is very scary and dangerous when I am driving down the highway at 70 MPH. I see there have been many complaints about this but no recall! This has also happened while driving a both 35-40 MPH on city streets and has happened a total of about six times.

Filed Jun 11, 2013 · Fuel system · 8,706 miles · MA

From my ford explorer limited (with 5000 lbs factory installed tow package), there was a high smell of gasoline after fueling vehicle. Odor did not diminish. I brought the vehicle to ma dealership, (5-17-13), where mechanics determined that gas tank was leaking. Parts not easily available. Gas tank and fuel pump had to be replaced. I spoke with ford ne regional mgr, [xxx], and requested an upgrade to my warranty from 5yr to 7yr. She said, "ford does not pay for pain and suffering," after I said that this was a serious fire safety hazard. She told me that nothing happened so it can't be considered. No upgrade allowed! And she also told me that "parts break, and have to be fixed.!" after 11 consecutive days at the dealership, the car was fixed by 5-28-2013. The myfordsync system has been a nightmare. It has been serviced 10+ times since purchase in 9-2013. Complete failure to work has happened. Blank screen, no backup cameras. Very expensive vehicle. I spoke with the dealership manager about a warranty upgrade, but he has not responded to my questions, even though he said that he, "has never seen this gas tank problem." this car has required more than 15 days of repair in the first seven months, and it is well under 15,000 miles. The current gas mileage is well under the sticker mpg of 26 highway. It is ranging from local of a best of 19 mpg to a best of (highway) 21mpg. Towing it is 14 mpg to 15.4mpg. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).