2013 Ford Explorer: fuel pump failure

Filed Jul 29, 2024 · Fuel system · 79,000 miles · OH

The contact owns a 2013 Ford Explorer. The contact stated that the vehicle failed to immediately start, and over time, the failure occurred more frequently before the vehicle stalled and would fail to restart. The vehicle was diagnosed by an independent mechanic who determined that the fuel pump was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 79,000.

Filed Mar 1, 2024 · Steering · FL

The Electronic Power Steering Assit (EPAS) has had a failiure. When the failiure happens it completely locks up the steering without prior warning.When that happens the cars steering cannot be controlled as norrmal, and the driver cannot easily steer the vehicle. The first time this happened I was pulling into a gas station, the EPAS went out and I almost hit pedestrians, a fuel pump and other vehicles. Had it not been for my years of driving experience this could have inured or even killed several people. The issue has been confirmed by my local Ford dealerships service department. The service manager told me that this car has had recalls on it, but upon checking my VIN found that Ford Motor Company did not include my vehicles vin under the recall. Even though this issue is known with my make and model. This issue has also been reported on many Ford Explorer group pages for others who have had the issue but were missed under the recall umbrella. The failiure message only appears after the acutal failure, meaning the steering is already gone by the time the warning is shown

Filed Sep 7, 2023 · Fuel system, Steering · 120,000 miles · TX

The contact owns a 2013 Ford Explorer. The contact stated while driving 30 MPH, the contact loss control of the steering wheel and the vehicle drove off the road. The contact drove onto the curb where the vehicle come to a complete stop. The contact shut off the vehicle and had the vehicle towed to the dealer. The dealer stated that the rack and pinion and the bushing on the steering gear needed to be replaced. The vehicle was repaired. On another occasion while starting the vehicle, the contact smelled an abnormal gasoline odor inside the vehicle. The contact examined the vehicle and noticed a fuel leak. The vehicle was taken to the dealer and stated that the fuel pump needed to be replaced. The vehicle was repaired. The manufacturer was contacted and stated that the VIN was not under recall. The approximate failure mileage was 120,000.

Filed Jul 18, 2022 · Fuel system · 107,000 miles · TN

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact was able to restart the vehicle. The contact related the failure to a faulty fuel pump; however, the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the federal safety agency as well as take the vehicle to the dealer for a diagnostic test. The failure mileage was approximately 107,000.

Filed Jan 24, 2020 · Fuel system · 147,000 miles · MI

Tl* the contact owns a 2013 ford explorer. The contact stated that when attempting to start the vehicle, the vehicle hesitated to start. The contact stated that several attempts were needed before the vehicle was started. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the fuel pump needed to be replaced. The vehicle was not repaired. The contact was also informed that the vehicle failure was related to the federal safety agency campaign number: 15v812000 (fuel system, gasoline) however, the VIN was not included. The manufacturer was not made aware of the issue. The approximate failure mileage was 147,000.

Filed Jan 8, 2019 · Fuel system · 95,000 miles · IA

Tl* the contact owns a 2013 ford explorer. The contact noticed a fuel leak around the fuel pump above the fuel tank. The failure was repaired by an independent mechanic. The contact called several unknown dealers and was informed that the vehicle was not included in a recall.the manufacturer was not contacted. The failure mileage was 95,000. *tt

Filed Oct 31, 2016 · Fuel system · 70,000 miles · CA

Tl* the contact owns a 2013 ford explorer. The contact stated that there was a strong odor of fuel inside the vehicle. The contact and his children became ill. The vehicle was taken to a local mechanic where it was diagnosed that there was a leak in the fuel pump. The dealer was notified of the failure. The failure mileage was 70,000.

Filed Sep 24, 2014 · Fuel system · IA

Purchased 2013 ford explorer with around 33k miles on it. Shortly after I had it I noticed gas odor in garage and dismissed it thinking it was lawn mower etc. Then over a short time realized the odor must be coming from car and the odor was more evident after I fill up with gas. I looked on line to find out there is a recall on leaky fuel tanks and when I called ford was told my VIN # isn't included in the recall. But, I smell gas! The odor was so strong this morning I was scared to start it, not knowing what would happen. I've only had this vehicle 5 months now, purchased used. Today I have my car at a dealer/mechanic that confirmed the odor coming from gas tank, they will keep it overnight and check where the leak is coming from. I was told if its from "fuel pump" the manufacture warranty might cover costs if its from the "filler neck" it will not be covered. At this point I would love to get rid of this vehicle. We also had to buy a new AC only 3 months after I purchased the car...long story there too!!! Costing me more $ than its worth and I will never buy a ford again!

Filed Jun 19, 2013 · Fuel system · 19,500 miles · TX

My 2013 ford explorer has been at the dealership for 3 weeks now and still no replacement parts for the fuel pump. I have contacted ford directly 3 times and they can't give me an answer and have been in constant contact with the dealership and no one can tell me when this part will be ready. I have been given a rental but it is a chevy impala, not anywhere near the size of my explorer, and had to fight to get that as they only pay for a compact car. I have two young children and this is summer time and we are doing a lot of traveling that is very difficult without my explorer. It would be nice if someone could give me an answer about how much longer this is going to take. I am beyond frustrated and ready to ask ford for my money back so that I can buy a different vehicle but I assure you they won't do that. What is even more irritating is I am paying a monthly payment and insurance on a car I have been without for almost a month. Someone needs to step up and get these parts out to the dealerships. I also did not know about this recall until reading an article about it. Nice to know that I was never notified by ford!!

Filed Jun 11, 2013 · Fuel system · 8,706 miles · MA

From my ford explorer limited (with 5000 lbs factory installed tow package), there was a high smell of gasoline after fueling vehicle. Odor did not diminish. I brought the vehicle to ma dealership, (5-17-13), where mechanics determined that gas tank was leaking. Parts not easily available. Gas tank and fuel pump had to be replaced. I spoke with ford ne regional mgr, [xxx], and requested an upgrade to my warranty from 5yr to 7yr. She said, "ford does not pay for pain and suffering," after I said that this was a serious fire safety hazard. She told me that nothing happened so it can't be considered. No upgrade allowed! And she also told me that "parts break, and have to be fixed.!" after 11 consecutive days at the dealership, the car was fixed by 5-28-2013. The myfordsync system has been a nightmare. It has been serviced 10+ times since purchase in 9-2013. Complete failure to work has happened. Blank screen, no backup cameras. Very expensive vehicle. I spoke with the dealership manager about a warranty upgrade, but he has not responded to my questions, even though he said that he, "has never seen this gas tank problem." this car has required more than 15 days of repair in the first seven months, and it is well under 15,000 miles. The current gas mileage is well under the sticker mpg of 26 highway. It is ranging from local of a best of 19 mpg to a best of (highway) 21mpg. Towing it is 14 mpg to 15.4mpg. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Filed Apr 4, 2013 · Fuel system · 11,650 miles · TX

The fuel pump started to come apart under normal driving condition releasing raw gas fumes into the passenger cabin. This defect made the car unsafe to drive.