First the fuel pump control module went out and now for the 3rd time the electrical to the fuel pump control module has faulted
2020 Ford Explorer: fuel pump failure
5 of the 1,254 complaints about the 2020 Ford Explorer describe fuel pump failure.
- owner complaints
- 5
- of this car's complaints
- 0%
- recalls
- 2
Fuel pump failure by model year
What owners say
Cruise in vehicle was set to 58 mph. Vehicle shut off going around a curve and would not restart. At 40mph emergency brake set as car wasn’t running and it was coasting to a stop. I sat on the road barely off the shoulder as car would not restart and would not come out of park to be able to push the rest of the way off the road. Had it towed to a ford dealer where they replaced the fuel pump control module and they had concerns of it possibly not fixing the problem. I made it 10 miles after pickup and it did the exact same thing shuts off no warning like it ran out of gas. Get towed back to the ford dealer and they can’t duplicate the problem and say nothing is wrong and they don’t know why it randomly shuts off and loses fuel. However it still has the same codes as initially in relation to lack of fuel. I don’t feel safe driving the car as now I’ve broke down twice same problem and fear it’ll keep happening and I may not get so lucky as to not get seriously injured as I cannot move it from the road. Asked about getting rid of it and no dealership wants it because of these problems. Now I’m stuck with a $30,000 paperweight that I can’t drive safely and I can’t replace without going into a lot of debt.
The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was inspected using a scanner and provided an error code for the fuel pump module. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the high-pressure fuel pump had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the federal safety agency Hotline further assistance. The failure mileage was approximately 112,000.
When my vehicle reaches 60 mph the back end of my vehicle begins to sway excessively. Something may be wrong with the axle. It’s actually very frightening. Also, when my vehicle is running, I feel a slight puttering and then it quickly goes away as if somethings going on with the fuel pump. Lastly, my rearview camera sometimes looks a little blurry. I did take my vehicle to team Chevrolet in Swansboro, North Carolina where I purchased the vehicle. They stated something is going on with the axle and sway bar.
Vehicle has been in multiple repair shops multiple times for fuel pump, electrical, and power train problems. The first time it shut down in the middle of a parking lot, it was towed was at 1720 miles. It currently has 7772 miles. I would get it out of the shop one day the car would either have the same warning lights appear or break down totally. Prime example picked it up on monday, november 23, 2020 and it started experiencing problems on the 24th as soon as the gas warning light came on the car shut off at 65 MPH and all the cabin lights came on inside the car. I managed to get it restarted after 20 minutes around 8:15 pm and get to a gas station and I put gas in it and the gas warning lights went out. Then shut down completely at 70 MPH on the 25th on highway 421 near yadkinville, nc. Warning lights would appear at the moment the car shuts down. (near hit by a tractor-trailer that swerved to miss hitting me.) had it towed to two separate ford dealerships. The first said they could not work on it because it was a holiday and they knew I was out-of-town from virginia. The second dealership inquired about the problem. Ohmed out the fuel component and discovered the connector was defective on the fuel pump and it had been wired improperly and replaced the missing screws on the fuel pump. The shop rewired the component correctly and the vehicle runs. I still consider the car unsafe because I can still feel the powertrain jerk subtlety.
Service bulletins that may apply
- 2020-2026
- Customer Satisfaction Program 23B64 Certain 2020-2024 Model Year Multiple Vehicle Lines Equipped with High...
- Some 2020-2024 Explorer vehicles equipped with a 2.3L engine and 2020-2026 Explorer/Police Interceptor...
- Illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P2450:00 stored in the...
Related recalls
Fuel system, gasoline: storage
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2020 Explorer vehicles equipped with 2.3L engines and 19 gallon fuel tanks. The fuel tank inlet check valve may not be fully welded to the fuel tank shell.
- Risk
- An incomplete weld securing the inlet check valve to the fuel tank shell could result in a substantial fuel leak during a crash, increasing the risk of fire.
- Remedy
- Ford will notify owners, and dealers will replace the fuel tank shell, free of charge. The recall began December 8, 2020. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 20S68.
Recall number 20V730000 · Recall details
Fuel system, gasoline: delivery: hoses, lines/piping, and fittings
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles. Over time, the protective sleeve on the vapor fuel line may chafe through the plastic liquid fuel line and cause a fuel leak.
- Risk
- A fuel leak in the presence of an ignition source increases the risk of a fire.
- Remedy
- Ford will notify owners, and dealers will install a longer protective sleeve on the liquid fuel line, as necessary, free of charge. Ford issued owners and interim notification on January 29, 2020. Recall began March 23, 2020. A second notice will be sent once parts are available, expected to be late in the first quarter of 2020. A renotification letter was sent on July 10, 2020. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 19S49.
Recall number 19V859000 · Recall details
Questions about the 2020 Ford Explorer fuel pump
Is fuel pump failure a common problem on the 2020 Ford Explorer?
5 of 1,254 owner complaints about the 2020 Ford Explorer (0%) mention fuel pump failure. The model year with the most reports is 2002.
Is there a recall or service bulletin for this on the 2020 Ford Explorer?
There are 2 recalls and 4 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2020 Ford Explorer
Jerking 130Backup camera 104Transmission failure 84Harsh shifting 65Headlights 56Collision warning 54Loss of power 49Check engine light 44Stalling 43Grinding brakes 30Won't shift 29Engine failure 23Hesitation 23Slipping 21Adaptive cruise 19Screen failure 18Fuel smell 17ABS 16Door locks 16Fire or smoke 14Overheating 13Warning lights 13Knocking 11Lane assist 11Whining noise 11Rollaway 10Sudden acceleration 9Won't start 9Key fob 8Water leak 8Wipers 8Brake failure 7Shudder 6Sunroof shattered 6Ball joint 5Power steering loss 5
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