2012 Ford Explorer: screen or infotainment failure

Filed Jun 27, 2024 · Driver assistance, Electrical · 90,000 miles · PA

The contact owns a 2012 Ford Explorer. The contact stated that after receiving a map update on the main control panel, the display screen immediately blacked out. The contact stated that when updating the ATI system map, the main control panel screen completely blacked out. The contact was unable to use any of the electrical systems including the Back Over Prevention camera. The vehicle was taken to the dealer and it was diagnosed that the ATI system had failed due to the map update. The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact to the federal safety agency Hotline to report the failure. The failure mileage was 90,000.

Filed Jul 12, 2021 · NE

Ford Sync screen goes black and stays black. You cannot control rear air such as heat and or a/c. With this in mind and someone having small children that ride in the back and live in an area that sees 90 to 104 degree temperature well I am sure you can guess how hot the car is inside for them. I have been told by dealerships this is a common problem with this year of ford so why is their not a recall for this yet as children and pets are suffering and risking heat stroke due to this issue.

Filed May 16, 2019 · Driver assistance · 61,000 miles · NY

I had a sync black screen the central processing unit and apim was no good so I had no control of anything like the heat defrost or anything that controlled with the touch screen including the rear camera and sensors to the car and from what I read that is a known problem with that car of that year.

Filed Aug 17, 2016 · Fuel system · 51,000 miles · NH

Awd off error and wrench symbol - issue has occurred multiple times, under different conditions. Without warning, the vehicle loses acceleration and the wrench icon and awd errors display. The throttle becomes unresponsive, but all other systems remain functioning. If you leave it in gear without the brakes engaged, it will move at idle speed on flat ground, but is unable to navigate inclines. When slowing to a stop, the whole vehicle shudders. Stopping and restarting normally returns the vehicle to normal operation. This has accured over a dozen times. Dealer has said that there are no codes reporting the problem. Recommended we replace tires. Replaced tires and issue is still present. Have filed a complaint with ford to bring in other resources to triage/diagnose issue without success. This is a very dangerous issue as when to issue presents itself, the car stops unexpectedly and must be shifted into park in order to clear the problem. On roads without shoulders or multiple lanes, this is a very dangerous as the car is sometimes not able to make it to the side of the road and must be put into park where it stops. The car is to dangerous to drive and there are no know fixes right now.

Filed Nov 3, 2015 · Transmission · 43,000 miles · TX

Issue has occurred multiple times, under different conditions. Without warning, the vehicle loses acceleration and the wrench icon and awd errors display. The throttle becomes unresponsive, but all other systems remain functioning. If you leave it in gear without the brakes engaged, it will move at idle speed on flat ground, but is unable to navigate inclines. When slowing to a stop, the whole vehicle shudders. Stopping and restarting normally returns the vehicle to normal operation. However, on october 25, it failed to start and had to be towed to the dealer. There is no external indication of this sudden loss of power and it creates a very dangerous situation because it happens without warning and you are only able to steer and brake to control the vehicle. Our 2012 explorer is currently at the dealership, who has indicated that the problem is the electronic throttle body (etb) and purge valve. Ford is aware that there is an issue with etbs with other models, reference the federal safety agency action # pe13003, and explorers, reference the federal safety agency #10054323 and 10053276, ford tsb # tsb-13-9-8 and tsb-13-5-29. Description: lincoln/ford: due to diagnostic trouble codes (dtc) p0106, p0236, engine on some vehicles experience hesitation, loss of idle RPM, difficult in starting, lack of power, running rough and crank no start situation. Description: ford: due to blocked vapor purge line port in air cleaner outlet pipe assembly, the mil would illuminate, with dtc p144c.

Filed Apr 29, 2013 · Electrical · 6,000 miles · CA

Ford sync system - continues to freeze and not function. Navigation system freezes up and/or doesn't work at times. Phone system shows you on a call when you are not. Multiple times not working and is supposed to be hands free. Have had the system replaced and updated and still doesn't work properly or as advertised. Ford case # cas [xxx] keep getting told they have an expert looking in to it and it might be related to the iphone. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).