2015 Ford Explorer: backup camera failure

Filed Nov 6, 2026 · Driver assistance · 100,000 miles · FL

The contact owns a 2015 Ford Explorer. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the rearview camera image was intermittently functional. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, who confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall. The manufacturer was made aware of the failure and referred the contact to the dealer for additional assistance. The approximate failure mileage was 100,000.

Filed Oct 29, 2026 · MD

Ford officially announced Safety Recall 25SA9 in October 2025 regarding a defective rearview camera affecting my 2015 Ford Explorer. I have actively inquired about getting this safety defect fixed at my local dealership, Century Ford in Mt. Airy, MD, for at least two years. However, Ford has continuously failed to provide a remedy due to a persistent "parts unavailability" delay. Under federal law, manufacturers are required to remedy safety defects within a reasonable timeframe. It has now been a full year since the recall became official, and two years since the issue was first raised, with no resolution or timeline in sight. This extended delay is completely unacceptable, compromises vehicle safety, and constitutes a failure to remedy the defect in a timely manner. I am filing this official complaint to request the federal safety agency intervention regarding Ford's failure to supply necessary repair parts to consumers.

Filed Oct 13, 2026 · Driver assistance · 202,000 miles · TN

The contact owns a 2015 Ford Explorer. The contact received notification for the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that while in reverse (R), the rearview camera displayed a blank or distorted image, followed by the message "Camera Unavailable - Please Contact Your Dealer." The dealer provided multiple estimated time of availability for the parts; however, the parts remained unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 202,000.

Filed Sep 18, 2026 · Driver assistance · 153,304 miles · MS

The contact owns a 2015 Ford Explorer. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the rearview camera image was occasionally blurry or displayed a reversed image. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was diagnosed and determined that the rear-view camera had failed and needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 153,304.

Filed Sep 18, 2026 · CA

The rear view camera display has intermittently not worked for over 2+ years. It appears blank or distorted and says contact your dealer. This happens about 80% of the time. I originally contacted the dealer about 18 mos ago, when this started happening and they said "they'd never heard of it" and in Oct. 2025 received a recall notice. The recall notice from Ford is Safety Recall Notice 25SA9/the federal safety agency Recall 25V695. I have called multiple times to the dealer to get this repaired as it's a safety issue! I called again today, Sept. 18th, and they said the parts are not available for the 2015 Ford Explorer, only other Fords listed on the recall. This needs to be addressed ASAP and parts made available. There are multiple safety issues on the 2015 Ford Explorer sport that are safety concerns, and Ford never addresses them in a timely manner.

Filed Sep 16, 2026 · Driver assistance · 125,000 miles · OK

The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the remedy to be available. The contact stated that while in reverse, the rearview camera intermittently failed to display an image. The message "See Dealer" was displayed. The dealer was contacted and confirmed that the remedy was not yet available. The failure mileage was approximately 125,000.

Filed Sep 15, 2026 · Electrical · CA

My 2015 Ford Explorer is subject to an open rearview camera safety recall (Ford recall 25SA9 / the federal safety agency recall 25V695), and the recalled rearview camera has now failed. The camera is no longer functioning properly, leaving me without the rearview camera image when backing up. Despite the failure of the recalled component, I have been unable to have the vehicle repaired because Ford has not made the recall remedy/part available for my 2015 Explorer. I have been waiting for the recall repair for an extended period of time. This is an active safety issue, not simply a notice for a component that might fail in the future. The recalled component in my vehicle has already failed, yet I am still being required to operate the vehicle without the safety feature because the manufacturer has not made the recall repair available. I am especially concerned about the risk when backing out of driveways and parking spaces where pedestrians or children may be behind the vehicle. I am requesting that the federal safety agency review Ford’s continued delay in providing a remedy for affected 2015 Explorer owners whose recalled cameras have already failed.

Filed Sep 6, 2026 · Electrical · CA

The analog rearview backup camera module failed. The physical component is still installed in the vehicle and is available for inspection upon request. The driver is left completely blind to pedestrians, small children, and obstacles behind the vehicle when backing up. The driver is forced to repeatedly stop the vehicle in active traffic lanes to wait for the black screen to reset, creating an immediate risk of rear-end collisions. Yes. The failure was confirmed by a certified Ford dealership service department, which provided an estimate for a replacement camera module but failed to perform the physical repair. The vehicle was brought to a certified Ford dealership for inspection, but the service department turned the vehicle away, claiming the safety recall remedy was unavailable and refusing to log the inspection or create an official service record. There were no warning lamps or dashboard messages. The symptoms began in 2021/2022 with intermittent screen distortion and blue screens, which eventually degraded into a permanent, total black screen failure while shifted into reverse.

Filed Aug 24, 2026 · Driver assistance · 140,000 miles · TN

The contact owns a 2015 Ford Explorer. The contact received notification for the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not available. The contact stated that while reversing, the rearview camera image was black, and the message "Camera Unavailable" was displayed. The dealer was contacted and informed the contact that the recall remedy was not available, but the vehicle could be repaired at the owner's expense with reimbursement provided later. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 140,000.

Filed Aug 19, 2026 · GA

the federal safety agency Safety Complaint — Ford Recall 25V695 / 25SA9 Rearview backup camera has stopped working, limiting rear visibility. Camera is still installed and available for inspection. I cannot clearly see behind my SUV when backing, increasing the risk of striking a person, vehicle, or object. Hardy Family Ford confirmed the defective camera. Repair was delayed because the recall part was unavailable. Ford Recall 25V695/25SA9 remains unrepaired; Hardy Family Ford canceled my recall appointment because the remedy part is unavailable, despite my reporting this camera failure in 2022. I have been waiting for years for an available part. Ford issued a safety recall involving a defective rearview camera but the remedy remains unavailable. I have already been waiting for years for repair of this camera problem. My recall repair appointment was canceled because the required part was unavailable. Ford has an available new genuine Ford camera that the dealership can obtain, but Ford will not authorize its use under the recall. The only option offered to me is to personally pay $818 and seek reimbursement later. Ford Customer Relations has declined to provide another solution. Ford Complaint Case # CXH-08931193-Y5Q3B6

Filed Aug 11, 2026 · Driver assistance · TX

The rear view camera is distorted/and or blank, and can potentially cause an accident. It is available for inspection upon request. By not being able to see correctly with the rear view camera, I am unable to tell which direction a car is coming from, if there are cars passing behind me, or at times I see no image at all, just a blank screen, which can severely impact one’s ability to drive safe and responsibly. The issue has been confirmed by the manufacturer. The vehicle has not yet been inspected by anyone. There was no warning prior to failure, and it seemed to first appear the day I purchased the used vehicle in November of 2025.

Filed Aug 7, 2026 · Visibility · MT

Backup camera does not work properly. Sometimes it’s showing objects behind me backwards (safety concern) like it’s showing I’m on the opposite side of where I’m trying to park/back up and sometimes it doesn’t work at all (flickering screen/black/gives notification to contact dealer). I have taken it to our local dealer for an approved inspection that it does not work & was told there’s no fix for it yet. No warning sign that this was coming- I had to look up the recall myself.