2016 Ford Explorer: seat belt won't latch or retract

Filed Sep 13, 2024 · Seat belts · CA

Second row passenger seatbelt reciever is broken and part has not been available for over 2 years. Part # db5zz786004eb. This is a major safety issue and ford has no idea when they will resume making this part. Also, parts for pilllar recall are not available. Pillar falls apart, causing damage to moulding and now water has entered and damaged the vehicle. Ford has no accountability? People are fixing this issue themselves ( like we did with other side), and now after market parts have become scarce too.

Filed May 16, 2024 · Seat belts · 106,000 miles · AZ

The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was started, the air bag warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that the seat belt retractor was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 106,000.

Filed Oct 27, 2023 · Seat belts · GA

Middle row, passenger side seat belt buckle is broken & will not latch. This is where my 9yr old sits & there is no reason or cause for this to break. My vehicle has the inflatable airbag seatbelts on this row.

Filed Jul 11, 2023 · Seat belts · CA

The seat belt buckle for the second row passenger-side broke, making it impossible for the seat belt buckle to lock. Ford said the part was back ordered. When the part arrived and the car was being fixed, we received a call from the service manager advising the second row driver-side buckle broke as well. This seems to be a recurring issue.

Filed Jan 30, 2023 · Seat belts · TX

On September 11th, 2019 we had to replace (while still under warranty) the seat belt buckle assembly on the rear (middle seat, driver side) because it would no longer buckle. On January 23rd, 2023 we returned to our local Ford dealership because the other rear (middle seat, passenger side) seat belt buckle assembly would no longer buckle. Upon inspection by the dealership's trim technicians, it was discovered that the other previously replaced seat belt buckle assembly is also about to fail again as well. So I now have 1 completely broken seat belt buckle assembly and a 2nd one seat belt buckle assembly that is about to fail in the middle row of my Explorer where my children are passengers. This is a repeat safety deficiency and we are very upset about it. We were under the impression our children were safe in their seatbelts in the back seats of our car. We contacted Ford Motor Company about this safety deficiency and were assigned the following case # of [XXX]. We were also assigned the following individual to handle the financial cost of the required repairs: CXS [XXX] Customer Experience Specialist, SUV Team [XXX] |www.ford.com office: [XXX] ext.[XXX] Our Assistant Service Manager at AutoNation Ford sent all the requested repair information and pictures requested by [XXX] at Ford. Our Assistant Service Manager at AutoNation Ford is: [XXX] Phone: [XXX] Unfortunately today, we received a phone call from [XXX] at Ford indicating that we do not qualify to have the repairs of the seatbelts covered by Ford. We find this completely unacceptable that Ford is not going to fix a safety item in a car that is less than 10 years old and in excellent condition. This is the second time these items have failed. Not only are the belts failing to connect, but they are also fraying. We do not believe we should have to pay for this vital safety equipment to be repaired. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Filed May 9, 2022 · Seat belts · 102,000 miles · OH

The contact owns a 2016 Ford Explorer. The contact stated that the driver’s side second-row seat belt mechanism had malfunctioned and remained locked. The vehicle was taken to the local dealer who diagnosed that a plastic piece inside the receiving latch assembly fractured and the entire latch needed to be replaced. The latch was replaced and the failure was fixed. The contact stated that later the same failure recurred on the second-row passenger’s side seat belt. The vehicle was repaired. The manufacturer was notified of the failure but no assistance was offered. The approximate failure mileage was 102,000.

Filed Mar 23, 2022 · Seat belts · CA

The Passenger second row seatbelt will not latch, The Ford Dealer want's $240.00 to diagnose the problem. The passenger second row seatbelt has an airbag built in, so it will be an expensive replacement, something I do not feel should be at a cost to the consumer. Major Safety issue in my opinion! We noticed it when we tried to latch out handicap teenager in the car, since we could not latch her in, we had to move her to the other side of the car.

Filed Jul 27, 2021 · Seat belts · MD

The system that failed is the seat belt buckle on the 40 seat (of the 60/40 second row seating). The clip inside the seatbelt broke while securing my child in the seat. This faulty belt buckle put my child's safety at risk. We could not travel, delaying our trip on the day we were to leave. If an accident occurred, this could have resulted in serious injury to my child. The belt buckle was removed and taken to the closest Ford dealership. A new belt buckle was ordered, costing $115. The seatbelt buckle was removed and brought into Ford to examine. No concern was observed by the service parts employee as he glanced over broken buckle to ensure he ordered the correct part. No warnings or "symptoms" were present previously to the failed seatbelt buckle. A cheap piece of plastic to hold my child in a seatbelt buckle failed. The broken buckle is available for inspection. A new one is being installed.

Filed Mar 4, 2021 · Seat belts · 33,778 miles · IL

Tl* the contact owns a 2016 ford explorer. The contact stated that the passenger middle row seat belt failed to latch correctly. The contact spoke with bredemann ford (2038 waukegan rd, glenview, il 60025, (847) 510-5585) who stated that the seat buckle needed to be replaced. The vehicle was not repaired. The manufacturer was made aware and failure and informed the contact that the VIN was not under recall and there was no warranty on the vehicle. The approximate failure mileage was 33,778.

Filed Feb 17, 2021 · Seat belts · 45,000 miles · IL

Tl* the contact owns 2016 ford explorer. The contact stated upon entering the vehicle, the front driver's side seat belt failed to latch securely. The contact called town and country ford (7800 e lloyd expy, evansville, in 47715) however, the vehicle was not taken to be diagnosed nor repaired. The contact was informed that the VIN was not under recall. The manufacture was not notified of the failure. The approximate failure millage was 45,000.

Filed Dec 1, 2020 · Airbags, Seat belts · 73,750 miles · PA

Upon starting my car for the third time that day my air bag light came on and does not go off. I also have a problem with it occasionally not registering my drivers seatbelt as buckled or unbuckled.

Filed Nov 7, 2020 · Seat belts · 93,000 miles · KS

Randomly one of the captain chairs seat belts no longer buckles. It's a airbag seatbelt with a different type of latch. We have numerous problems with these type of buckles since we bough the vehicle. They had to replace the whole housing unit on the other side within the first 6 months because it just fell apart.