The shift cable bushing on my 2017 Ford Fusion SE (VIN: [XXX]) failed and disintegrated, causing the shift selector to bind and disconnect from the transmission linkage. The gear selector shows Park while the transmission remains engaged in gear, creating a severe rollaway hazard. This matches the exact failure mechanism of the federal safety agency Recall Campaign 22S43 / 21V‑376, but Ford claims this specific VIN was excluded from the recall scope INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2017 Ford Fusion: rolls away in park
5 of the 1,116 complaints about the 2017 Ford Fusion describe rolls away in park.
- owner complaints
- 5
- of this car's complaints
- 0%
- recalls
- 1
Rolls away in park by model year
What owners say
The transmission shifter cable bushing on my 2017 Ford Fusion has failed and completely disconnected from the transmission housing on two separate occasions.When this happens, the gear shifter inside the cabin operates freely, but the transmission fails to engage the selected gear. The vehicle shows it is in "Park" on the dash, but the actual transmission remains stuck in Drive or Reverse. This creates an immediate and severe rollaway risk and unintended vehicle movement, as the vehicle cannot be safely secured. Ford previously issued Safety Recall 22S43 for millions of 2013–2016 Fusions for this exact identical defect (degraded Hytrel 4556 shifter bushings). Despite utilizing the same design and experiencing identical, dangerous failures, the 2017 model year was excluded. the federal safety agency needs to investigate and force Ford to expand Recall 22S43 to include the 2017 model year before an injury occurs.
The Shifter Cable Bushing disintegrated on my 2017 Ford Fusion, causing it to not shift into drive while parking my car. This did not result in damage or an accident, but the car was stuck in gear, and I could not move the car. I was told there is no recall for my car on this, but there is on others. I had to get it repaired at my own cost. The issue could cause more problems with similar cars like mine. A warning on my dash told me there was a problem with the shifter mechanism and that the car wasn't in gear. If the car had been in neutral at the time of the problem, it could have rolled away, with me thinking that the car was in park.
One evening when pulling out of my driveway in reverse and then shifting into drive, the radial dial shifter automatically shifted to park. It would not shift out of park at all, and I sat stranded in the middle of the road not being able to move my car for over two hours. The road is such that people had to drive through neighbors' yards to get around me. I'm very fortunate that my neighbor is an engine mechanic and was able to walk over and diagnose the problem. He told me the shift linkage was not connected and that the bushing that holds it on appeared to be missing. If it were not for him I may still be sitting in the road. After doing some research I found that there has been a recall of this exact same part for ford fusion model years 2013-2016. However, mine is a 2017 that came out of the plant in april of 2016. Therefore, it stands to reason that the design of this shifter cable bushing did not drastically change between the making of my vehicle in april of 2016 and a 2016 model that was made just a month or so earlier which was eligible for a recall. My biggest concern is that I have a young child and my driveway is on an incline. The complaints that I've researched said that with this issue the car could be stuck in neutral when you think it is in park for example, and my child could have been in their car seat while the vehicle rolled away. This is not ok! Ford said my 2017 fusion was not eligible for the recall and charged $6 for the bushing and $60 to install a part that's been a recall issue on other models. My concern is the safety of others and the fact that my vehicle is surely one of the earlier 2017 models manufactured with the same exact issue as a recalled model which could have been made just a month or two prior. I do hope that it's looked into for the 2017 ford fusion models to be added to the recall list for the shifter cable bushing recall.
I have a 2017 ford fusion and the shifter cable bushing came apart causing my car to be stuck in reverse. I could not start my car in a parking lot because the dash showed the car was in reverse although the shifter was in park. My car was towed through ford roadside. I was charged for the tow and the repair through ford. I was told by ford customer service that none of this is covered by the recall 19s16. Currently the recall is for 2013-2016 cars. My car was made at the same hermosillo mexico plant as the other cars with the recall. It would have been manufactured in 2016. This is a safety issue and my car could have rolled away in park causing injury. A new plastic bushing was installed on the shifter cable but I'm worried in another two years the same thing will happen after wear.
Service bulletins that may apply
- During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper,...
- Thumping/rubbing or grinding noise coming from the transmission
- Rattle noise from the transmission bellhousing area
- Been the result of a differential or transfer shaft bearing failure and the transmission can be...
- Some 2017-2021 Ford and Lincoln vehicle customers may receive a message in their FordPass or Lincoln Way...
- Coolant intrusion into the cylinder bores
- Illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018,...
- Customer Satisfaction Program 19B37 Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with...
Related recalls
Power train: automatic transmission: torque converter
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
- Risk
- If the torque converter weld studs fail, the torque converter will not be connected to the engine flexplate and the vehicle will lose the ability to move, increasing the risk of a crash.
- Remedy
- Ford or Lincoln will notify owners, and dealers will replace the torque converters, free of charge. The recall began August 25, 2017. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 17S16.
Recall number 17V427000 · Recall details
Questions about the 2017 Ford Fusion rollaway
Is rolls away in park a common problem on the 2017 Ford Fusion?
5 of 1,116 owner complaints about the 2017 Ford Fusion (0%) mention rolls away in park. The model year with the most reports is 2016.
Is there a recall or service bulletin for this on the 2017 Ford Fusion?
There is 1 recall and 21 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2017 Ford Fusion
Check engine light 294Overheating 167Engine failure 148Misfire 126Stalling 82Won't shift 47Fire or smoke 46Loss of power 41Transmission failure 39Hesitation 31Jerking 31Won't start 26Shudder 19Brake failure 18Power steering loss 16Battery drain 11Harsh shifting 11ABS 8Grinding brakes 8No deployment 7Backup camera 7Slipping 7Wipers 7Airbag light 6Headlights 6Steering lock-up 6Knocking 5Start-stop 5
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