Some 2017-2021 Ford and Lincoln vehicle customers may receive a message in their FordPass or Lincoln Way...

Bulletin number

SSM 50049

Component

Power train: manual transmission: internal: dogs/synchros

Summary

Some 2017-2021 Ford and Lincoln vehicle customers may receive a message in their FordPass or Lincoln Way App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the SYNC Connect or FordPass Connect feature or Lincoln Connect or Embedded Modem Do not replace the TCU or perform any repair to resolve this condition. Refer the owner of the vehicle to Ford Pass Guides or Lincoln Way Concierge Teams to assist in removing the fleet telematics subscription.

Owners of these vehicles have filed 8,434 complaints in the transmission category.