2013 Hyundai Santa Fe: fuel pump failure

Filed Jul 6, 2023 · Engine, Fuel system · VA

Our family 2013 Santa Fe was leaking fuel in June 2023. Hyundai of Chantilly failed to check on Technical Service Bulletins (TSBs) that were related to our 2013 Santa Fe. TSBs are circulated to “General Manager, Service Manager, Parts Manager, Warranty Manager, Service Advisors, Technicians, Body Shop Manager, Fleet Repair”. Per Recall 180: Hyundai is conducting a safety recall in the United States to confirm the high pressure fuel pipe was properly connected by Hyundai dealers to the fuel pump outlet during prior engine replacement. What is the safety recall? Certain model year 2011-2018 Hyundai Sonata, model year 2013-2018 Hyundai Santa Fe Sport, and model year 2014-2015 and 2018 Tucson vehicles had engines replaced. In some cases, during engine replacements, the high pressure fuel pipe may have been damaged, misaligned, or improperly torqued during the engine replacement procedure, allowing fuel to leak. What will Hyundai do? Hyundai dealers will inspect the connections of the high pressure fuel pipe to the fuel pump outlet for fuel leaking. If leaking fuel is detected, the fuel pipe will be replaced and properly installed with a new one. This procedure will be performed at NO CHARGE. My daughter mentioned to Hyundai Service Advisor, that the engine had been replaced under the recall last Spring 2023. Why didn’t the Service Advisor or Service Technician check the TSB? That should have been the first thing to do, especially when fuel lines don’t go bad that quickly. The level of incompetence at Hyundai of Chantilly Service Department is staggering. I paid over $1300 at Hyundai of Chantilly, most of which is covered by a recall. Now, I’m in the process of requesting reimbursement from Hyundai Motor America, which could take 120 days to process/receive. Why should customers have to do research to find out whether their vehicle was impacted by a recall? Hyundai should be fined civil penalties for failures in fixing recall issues.

Filed Nov 12, 2018 · Engine, Fuel system · 72,000 miles · TX · fire

I own a 2013 santa fe and I have had several issues with it, the engine being replaced due to failing while driving on the highway, it was serviced with a few other items dealer found to be needed for some recalls. But none I can recall for sure was regarding the engine itself, will need to check service records. Then later it was the fuel pump(injector) need to verify specifics, but gas fumes and smoke coming from the engine and this was replaced, then later again had to take in again for repair due to service error of tubing being bent ect when installed, noticed the high amount of gas fumes and smoke from the engine and into the cabin. This was a few months ago, then nov 9 2018 my car caught fire and was destroyed by flames. I had just seconds to pull the car over and put in park, grab my 6 year old son and get out before flames covered the entire engine then the entire car. I was in my neighborhood and pulled over on the side of the street. I would like to start an investigation regarding this matter, I fear I and my son could have died due to this known and neglected issue these santa fe's have been having. I have had the car serviced at the dealership so I will be able to supply the service reports and the case number for the williamson county sheriff report of the fire and other documents needed. My cell [xxx] please leave a message if I miss your call and email instructions and or information needed to move forward. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Filed Jun 7, 2016 · Engine, Fuel system · 65,000 miles · LA

Engine stalls while driving at slow speeds and at highway speeds. Rpms go to zero. Been in shop twice - once cant duplicate problem, 2nd time replaced fuel pump near gas tank. Currently in shop for same problem.

Filed Sep 17, 2014 · Engine, Transmission · 6,000 miles · GA

I've had a 2013 hyundai santa fe gls for about six months (purchased new on 3/3/14). Several weeks ago around 8/22/14), when I tried to rapidly accelerate on to the interstate from the on ramp, the engine revved up to 8-9k RPM but it felt like the clutch/transmission never engaged and I could not accelerate. After letting my foot off the gas and retrying, the car 'bucked' and eventually, I was able to accelerate at a slower rate. This continued to happen several times over the next week. I took the car in for service and was able to demonstrate the problem to the mechanic. I was initially told it was the high resistance fuel pump which was replaced but as soon as I left the dealership and tested the car, the same issue happened. I brought the car back and a week later, they've told me it is the low-resistance fuel pump and fuel line. I am very concerned that they keep replacing parts without any improvement in the vehicle. I have not made any changes to the way I drive the vehicle and this was definitely not happening the first five months that we owned the vehicle.

Filed Apr 8, 2013 · Fuel system · 2,000 miles · SC

Tl* the contact owns a 2013 hyundai santa fe. The contact stated that the fuel gauge provided inaccurate readings. The manufacturer was made aware of the failure. The vehicle was repaired. The approximate failure mileage was 2,000. *tr updated 05/23/13*lj the consumer stated the vehicle was repaired on may 6, 2013. The gas tank assembly unit and fuel pump was replaced. Updated 05/28/2013