While traveling on a freeway, the front sliding portion of our sunroof exploded outward and upward. Sunroof was closed at the time with no impact present to cause the event. A very expensive repair for something that is clearly a defect of some sort. KIA was contacted and not willing to warranty or help cover.
2023 Kia Sorento: sunroof shattered
10 of the 128 complaints about the 2023 Kia Sorento describe sunroof shattered.
- owner complaints
- 10
- of this car's complaints
- 8%
- recalls
- 0
Sunroof shattered by model year
What owners say
The contact owns a 2023 Kia Sorento. The contact stated that while his wife was driving 10 MPH, after making a left turn, the sunroof shattered with the sunroof cover closed. The vehicle was steered to the side of the road and inspected, but the contact was unaware that the sunroof had exploded. The vehicle was taken to the residence, where the contact’s husband became aware that the sunroof had shattered. The contact had not sustained any injuries. The vehicle was then taken to a dealer, where it was diagnosed that the sunroof had exploded and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and a complaint was filed. The failure mileage was approximately 39,000.
While driving on the interstate at 70 mph the front part of the panoramic sunroof exploded. There was no debris or road hazards that caused it.
I was Driving the car and the sunroof exploded out of the blue.
Moonroof unexpectedly shattered, like a bomb had gone off, sending thousands of pieces of glass into the interior and on the vehicle occupants (including 3 children [XXX] ) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
While I was driving on an interstate road(with no vehicles around) the sun roof of my 2023 Kia Sorento exploded and the glass completely shattered and caused pieces of the broken glass to fly off. Thankfully I had the visor up so none of the glass fell onto me, otherwise myself and my two kids (3 year old and 6 month old) could have gotten seriously injured. With nearly 80% of the glass sunroof panel above the driver area popping off, that much glass falling onto me could have caused a serious distraction and caused me to run into another vehicle or lose control of the vehicle. At the time the sunroof shattered, there was nobody on the road or any external debris that could have caused the sunroof to shatter like that. I suddenly head a loud explosion that sounded almost like a shotgun being shot and was instantly startled, and when I realized we were all okay in the vehicle I heard the sound of glass sliding off the roof of my Sorento. I then began to see chunks of glass falling on the road behind me which posed as a risk to other vehicles that were behind me and caused other drivers to swerve to avoid being hit by the glass. Since this has happened, I have contacted Kia and taken it in to my local service department. The service manager (when he inspected the sunroof) stated the glass is tempered glass and should not explode when cracked or shattered. Other reports of this exact issue is prevalent online and poses a great risk to consumers, families, and other drivers on the road.
I was driving down the highway when the sunroof randomly exploded, there was no debris that hit the roof or damages to the roof prior.
Front panel of panoramic sunroof shattered while driving on Interstate 90 at approx 65mpg. Sunroof was fully closed. Exploded on its own with no outside influence. Conditions were clear and dry. Sounded like a gun shot and glass was flying everywhere. Fortunately shade was closed with no glass entering passenger compartment. Could have resulted in injuries or accident if glass entered the driving inside area.
Driving my vehicle my sunroof glass shatter, now it has a big hole in the middle. The car is at kia in laurel Maryland.
On 6/6/2023, the sunroof shattered while driving. No rock/debris collided at this time with the sunroof and I believe this is a security malfunction due to the glass overheating. This incident isn't the result of mishandling on our (the consumer's) behalf. The car dealership (VANGUARD KIA of Arlington) has denied responsibility in the defect of this car part. As such, I'm filing on for our situation and warning of others who are at risk. Additionally, no warning lamps, messages, or other symptoms of the problem were present prior to the failure.
Service bulletins that may apply
Related recalls
No recalls on record for this model year.
Questions about the 2023 Kia Sorento sunroof shattered
Is sunroof shattered a common problem on the 2023 Kia Sorento?
10 of 128 owner complaints about the 2023 Kia Sorento (8%) mention sunroof shattered. The model year with the most reports is 2012.
Is there a recall or service bulletin for this on the 2023 Kia Sorento?
There are 0 recalls and 1 service bulletin for the same area of the car. Check them below with your VIN.
Other symptoms on the 2023 Kia Sorento
Check engine light 12Warning lights 9Stalling 8Backup camera 6Jerking 6Lane assist 6Loss of power 6Transmission failure 6Grinding brakes 5Overheating 5
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