September 14, 2016 Service bulletin

This preliminary information communication provides information to the technician about vehicles that have...

Chevrolet technical service bulletin PIC5491J for 2000-2017 Chevrolet Malibu, 2007-2017 Chevrolet Silverado 1500 and 2000-2001, 2003-2007, 2009-2013 Chevrolet Impala and others.

Bulletin number: PIC5491J
Component: Electrical system
Summary: This preliminary information communication provides information to the technician about vehicles that have an onstar system that will not power up. Technician should turn off the ignition and cancel retained accessory power. After the vehicle has powered down remove power to the onstar module for five minutes. After the power has been removed for five minutes, if the onstar system is working release the vehicle. If the onstar system is still inoperative continue with published service information diagnostics.

Owners of these vehicles have filed 22,537 complaints in the electrical category.

Vehicles covered

Chevrolet Malibu 2000-2017 2010 2011 2012 2013 2014 2015 2016 2017
Chevrolet Silverado 1500 2007-2017 2010 2011 2012 2013 2014 2015 2016 2017
Chevrolet Impala 2000-2001, 2003-2007, 2009-2013 2005 2006 2007 2009 2010 2011 2012 2013
Chevrolet Tahoe 2000-2017 2010 2011 2012 2013 2014 2015 2016 2017
Chevrolet Equinox 2005-2017 2010 2011 2012 2013 2014 2015 2016 2017
Chevrolet Suburban 2000-2017 2010 2011 2012 2013 2014 2015 2016 2017
Chevrolet Cobalt 2005-2008, 2010 2005 2006 2007 2008 2010
Chevrolet Trailblazer 2002-2009 2002 2003 2004 2005 2006 2007 2008 2009
Chevrolet Traverse 2009-2017 2010 2011 2012 2013 2014 2015 2016 2017
Chevrolet Corvette 2000-2012 2005 2006 2007 2008 2009 2010 2011 2012
Chevrolet Cruze 2011-2017 2011 2012 2013 2014 2015 2016 2017
Chevrolet Colorado 2004-2007, 2010-2012, 2015-2017 2006 2007 2010 2011 2012 2015 2016 2017
Buick Lesabre 2000-2006 2000 2001 2002 2003 2004 2005 2006
Chevrolet HHR 2007-2011 2007 2008 2009 2010 2011
Cadillac SRX 2004-2016 2009 2010 2011 2012 2013 2014 2015 2016
Buick Regal 2000-2005, 2011-2016 2004 2005 2011 2012 2013 2014 2015 2016
Chevrolet Lumina 2000-2002 2000 2001 2002
Chevrolet Astro 2001-2005 2001 2002 2003 2004 2005
Cadillac Deville 2000-2005 2000 2001 2002 2003 2004 2005
Buick Enclave 2008-2017 2010 2011 2012 2013 2014 2015 2016 2017
Chevrolet Venture 2000-2005 2000 2001 2002 2003 2004 2005
Cadillac CTS 2003-2017 2010 2011 2012 2013 2014 2015 2016 2017
Buick Lacrosse 2005-2010, 2012-2017 2009 2010 2012 2013 2014 2015 2016 2017
Chevrolet Monte Carlo 2000-2001, 2003-2007 2000 2001 2003 2004 2005 2006 2007
Chevrolet Avalanche 2007-2011 2007 2008 2009 2010 2011
Chevrolet Volt 2011-2017 2011 2012 2013 2014 2015 2016 2017
Cadillac Escalade 2000-2017 2010 2011 2012 2013 2014 2015 2016 2017
Buick Century 2000-2005 2000 2001 2002 2003 2004 2005
Buick Park Avenue 2000-2005 2000 2001 2002 2003 2004 2005
Buick Rendezvous 2002-2007 2002 2003 2004 2005 2006 2007
Chevrolet Trax 2013-2017 2013 2014 2015 2016 2017
Chevrolet Sonic 2012-2017 2012 2013 2014 2015 2016 2017
Buick Lucerne 2006-2010, 2012 2006 2007 2008 2009 2010 2012
Chevrolet Avalanche 1500 2002-2013 2006 2007 2008 2009 2010 2011 2012 2013
Cadillac Seville 2000-2004 2000 2001 2002 2003 2004
Chevrolet Express 2000-2009, 2011-2013, 2015-2017 2008 2009 2011 2012 2013 2015 2016 2017
Buick Encore 2013-2017 2013 2014 2015 2016 2017
Chevrolet Uplander 2005-2009 2005 2006 2007 2008 2009
Cadillac Escalade ESV 2003-2013 2006 2007 2008 2009 2010 2011 2012 2013
Cadillac DTS 2006-2011 2006 2007 2008 2009 2010 2011

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