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November 21, 2019 Service bulletin

Map displayed on the left half of the SYNC screen with no other information/soft buttons present after...

Ford technical service bulletin SSM 48340 for 2016-2018 Ford F-150, 2017-2019 Ford Explorer and 2016-2019 Ford Escape and others.

Bulletin number
SSM 48340
Component
Electrical system
Summary
Some 2016-2019 vehicles equipped with SYNC 3 may experience a map displayed on the left half of the SYNC screen with no other information/soft buttons present after updating to the latest version of V3.0 software. This issue occurs when the SYNC 3 system has been previously modified using an aftermarket device to display the Ford GT welcome screen/HMI Theme. To correct this issue, please contact the Technical Hotline Assistance Center to have the vehicle restored back to its original state.

Owners of these vehicles have filed 2,237 complaints in the electrical category.

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