May 18, 2021 Service bulletin

Inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no...

Ford technical service bulletin SSM 49803 for 2018-2020 Ford F-150, 2018-2020 Ford Explorer and 2018-2019 Ford Escape and others.

Bulletin number: SSM 49803
Component: Equipment adaptive/mobility
Summary: Some 2018-2020 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100 and/or B156D in the telematics control unit (TCU). These symptoms may persist even after performing a TCU software update and/or replacement. To correct this condition, start a new session with the latest version of the appropriate diagnostic scan tool and perform a PMI on the TCU. If issues persist, open a hotline assistance request and include the IDS version (if applicable) used to perform the PMI and the Authorization Status PID value in the TCU datalogger. For claiming use causal part 14G229 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.

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