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June 1, 2021 Service bulletin

The discontinuation of 3G cellular communication for Combox, TCB 3G and ATM 3G (Telematics ControlModule)...

BMW technical service bulletin B840221 for 2014-2018 BMW X5, 2012-2016 BMW 328I and 2011-2017 BMW X3 and others.

Bulletin number
B840221
Component
Electrical system: software
Summary
The discontinuation of 3G cellular communication for Combox, TCB 3G and ATM 3G (Telematics ControlModule) can no longer be supported by the cellular network provider starting February 2022. The decision to phase out 3G network technology was made at the discretion of the respective cellular carriers and lies beyond the control of BMW. Due to the phase-out, BMW Assist and ConnectedDrive services will no longer be supported after this date.

Owners of these vehicles have filed 741 complaints in the electrical category.

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