Some 2013-2017 C-MAX Energi, 2013-2018 Focus battery electric vehicle (BEV), 2013-2020 Fusion plug-in...
Ford technical service bulletin TSB 22-2309 for 2013-2020 Ford Fusion, 2013-2018 Ford Focus and 2015-2017 Lincoln MKZ and others.
- Bulletin number
- TSB 22-2309
- Component
- Equipment: electrical: infotainment
- Summary
- Some 2013-2017 C-MAX Energi, 2013-2018 Focus battery electric vehicle (BEV), 2013-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped with 8 inch or larger center display screen may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Pop-up will be displayed on the center display screen during the Authorization process. The vehicle may also not have proper functionality of remote app features such as remote start, return odometer, fuel information, or vehicle location incorrect in the app. This may be due to the SYNC software. To correct the condition, follow the Service Procedure to toggle Valet Mode.
Vehicles covered
- Ford Fusion 2013-2020 20132014201520162017201820192020
- Ford Focus 2013-2018 201320142015201620172018
- Lincoln MKZ 2015-2017 201520162017
- Lincoln MKX 2016-2017 20162017
- Lincoln Continental 2017 2017
- Ford Fusion Hybrid 2013-2020 20132014201520162017201820192020
- Lincoln MKC 2015-2017 201520162017
- Ford C-Max 2013-2017 20132014201520162017
- Ford Fusion Energi 2013-2020 20132014201520162017201820192020
- Lincoln MKZ Hybrid 2015-2017 201520162017
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