Volvo Bus 9700 recalls

What is wrong

Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2025 Volvo 9700 buses. The emergency exit label on the entrance door is missing the exit operating instructions. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."

Risk

The missing information may prevent or delay the use of the emergency exit, increasing the risk of injury.

Remedy

Prevost will replace the emergency exit identification labels, free of charge. Interim letters notifying owners of the safety risk are expected to be mailed November 3, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Prevost's customer service at 1‑866‑870‑2046. Prevost's number for this recall is SR26-84. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on beginning September 25, 2026.

Recall number 26V600000 · Recall details

What is wrong

Volvo Bus Corporation (Volvo Bus) is recalling certain 2023-2025 Volvo 9700 buses. Metallic debris within the electrical connectors of the Automatic Fire Suppression System (AFSS) may cause a short circuit, resulting in a false warning to the driver, an engine shutdown, and the release of chemical fire extinguishing agent in the engine compartment.

Risk

An unexpected engine shutdown increases the risk of a crash. Additionally, a disabled coach bus may require an evacuation procedure in an uncontrolled traffic situation, increasing the risk of injury to passengers.

Remedy

Prevost will inspect and remove any metallic debris from the AFSS connectors, if necessary, free of charge. Owner notification letters were mailed August 28, 2025. Owners may contact Prevost's customer service at 1‑866‑870‑2046. Prevost's number for this recall is SR25-85.

Recall number 25V469000 · Recall details

What is wrong

Volvo Bus Corporation (Volvo Bus) is recalling certain 2025 Volvo 9700 buses. The emergency exit labels that provide exit identification and operating instructions may not be secured properly, allowing the labels to detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."

Risk

Missing emergency exit labels can prevent or delay the use of the emergency exit, increasing the risk of injury.

Remedy

Prevost will replace the emergency exit labels, free of charge. Owner letters were mailed December 19, 2024. Owners may contact Prevost customer service at 1‑866‑870‑2046. Volvo Bus' number for this recall is SR24-86.

Recall number 24V893000 · Recall details

What is wrong

Volvo Bus Corporation (Volvo Bus) is recalling certain 2024 Volvo 9700 vehicles. The castellated nuts securing the steering gear link rod to the steering arm and/or the pitman arm may not have been tightened properly, which can allow it to loosen.

Risk

A loose steering gear link rod can cause a loss of steering control, increasing the risk of a crash.

Remedy

Prevost will tighten the castellated nuts, free of charge. Owner notification letters were mailed July 18, 2024. Owners may contact Volvo Bus customer service at 1‑866‑870‑2046. Volvo Bus' number for this recall is SR24-84.

Recall number 24V524000 · Recall details

What is wrong

Volvo Bus Corporation (Volvo Bus) is recalling certain 2024 Volvo 9700 vehicles. The castellated nut securing the steering gear link rod to the steering arm may be loose and allow the link rod to detach.

Risk

A detached link rod can cause a loss of steering control and increase the risk of a crash.

Remedy

Owners are advised not to drive their vehicle until the repair has been performed. Prevost will inspect and tighten the castellated nuts and install new cotter pins as necessary, free of charge. Owner notification letters were mailed February 22, 2024. Owners may contact Volvo Bus customer service at 1‑866‑870‑2046. Volvo Bus' number for this recall is SR24-82.

Recall number 24V083000 · Recall details

What is wrong

Volvo Bus Corporation (Volvo Bus) is recalling certain 2013-2021 9700 buses. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems."

Risk

Beacons that do not provide proper illumination may be less visible to wheelchair lift users, increasing the risk of injury.

Remedy

Prevost will replace the red beacons, free of charge. Owner letters were mailed September 16, 2024. Owners may contact Volvo Bus customer service at 1‑866‑870‑2043. Volvo Bus number for this recall is SR24-81.

Recall number 23V890000 · Recall details

What is wrong

Volvo Bus Corporation (Volvo Bus) is recalling certain 2023 Volvo 9700 vehicles. The fasteners that secure the power cable connections may not have been tightened securely.

Risk

Unsecured power cables can overheat, increasing the risk of a fire.

Remedy

Prevost will inspect and tighten the power cable fasteners, as necessary, free of charge. Owner notification letters were mailed November 21, 2023. Owners may contact Volvo Bus customer service at 1‑866‑870‑2046. Volvo Bus' number for this recall is SR23-86.

Recall number 23V668000 · Recall details

What is wrong

Volvo Bus Corporation (Volvo Bus) is recalling certain 2023 Volvo 9700 buses. The emergency window exits may be missing identification and operating instruction labels. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."

Risk

Missing emergency window exit labels can prevent or delay the use of the emergency exit, increasing the risk of injury.

Remedy

Prevost will inspect and install missing emergency exit labels, as necessary, free of charge. Owner letters were mailed February 1, 2024. Owners may contact Volvo Bus customer service at 1‑866‑870‑2046. Volvo Bus' number for this recall is SR23-85.

Recall number 23V667000 · Recall details

What is wrong

Volvo Bus Corporation (Volvo Bus) is recalling certain 2022 9700 buses. The GPS devices may have been installed incorrectly, which can cause an accelerator pedal sensor malfunction and lead to an unexpected loss of drive power.

Risk

A loss of drive power can increase the risk of a crash. Additionally, a disabled bus may require an evacuation procedure in an uncontrolled traffic situation, increasing the risk of injury to passengers.

Remedy

Prevost will inspect and reinstall the GPS devices, if necessary, free of charge. Owner notification letters are expected to be mailed January 31, 2023. Owners may contact Volvo Bus' customer service at 1‑866‑870‑2046.

Recall number 22V917000 · Recall details

What is wrong

Volvo Bus Corporation (Volvo Bus) is recalling certain 2023 Volvo 9700 vehicles. The emergency light sensors may have been installed incorrectly, causing the emergency lights to fail to activate after a rollover event.

Risk

Emergency lights that fail to activate can increase passenger evacuation time, increasing the risk of injury.

Remedy

Prevost will inspect and reinstall the emergency light sensors, if necessary, free of charge. Owner notification letters are expected to be mailed December 30, 2022. Owners may contact Volvo Bus' customer service at 1‑866‑870‑2046.

Recall number 22V841000 · Recall details

What is wrong

Volvo Bus Corporation (Volvo Bus) is recalling certain 2020 Volvo 9700 DOT vehicles. In the event of the alternator front bearing seizing, the alternator belt may continue to operate, causing the bearing to overheat.

Risk

An overheated alternator bearing can increase the risk of a fire.

Remedy

Volvo Bus will replace the alternator belt, free of charge. Owner notification letters September 30, 2022. Owners may contact Volvo Bus customer service at 1‑866‑870‑2046.

Recall number 22V222000 · Recall details

What is wrong

Volvo Bus Corporation (Volvo Bus) is recalling certain 2008-2021 9700 vehicles. The headlights may not have the correct amount of light output, and either be too bright, or too dim. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

Risk

Excessively bright or dim headlights may reduce visibility, increasing the risk of a crash.

Remedy

Dealers will replace of the headlight assembly or the bulbs, free of charge. Owners notification letters were mailed September 1, 2023. Owners may contact Volvo Bus' customer service at 1‑866‑870‑2046.

Recall number 21V717000 · Recall details

What is wrong

Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Systems" and 404, "Platform Lift Installations."

Risk

In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.

Remedy

Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1‑866‑870‑2046.

Recall number 21V597000 · Recall details

What is wrong

Volvo Bus Corporation (Volvo Bus) is recalling certain 2015-2020 9700 buses. The transmission C1 hub may fail which may lead to a disabled vehicle.

Risk

A disabled bus may require passengers to transfer to a different bus on the side of the road, increasing the risk of injury.

Remedy

Volvo Bus will notify owners, and dealers will update the Transmission Control Module (TCM) calibration software, free of charge. The recall is expected to begin February 12, 2021. Owners may contact Volvo Bus customer service at 1‑866‑870‑2046.

Recall number 20V803000 · Recall details

What is wrong

Volvo Bus Corporation (Volvo Bus) is recalling certain 2020 9700 buses. The driver may be able to start the bus even if the starter disabling switch in the engine compartment has been activated, such as during servicing.

Risk

An engine that can be started while being worked on increases the risk of injury to the service technician.

Remedy

Volvo Bus will notify owners, and will provide a service document describing how to connect and upload the new engine software, free of charge. The recall began November 6, 2020. Owners may contact Volvo Bus customer service at 1‑800‑463‑7738. Volvo Bus's number for this recall is SR20-87.

Recall number 20V597000 · Recall details

What is wrong

Volvo Bus Corporation (Volvo Bus) is recalling certain 2018-2020 Volvo 9700 vehicles. The passenger seat belt attachments may not be sufficient to anchor the seat belts and restrain the seat occupants in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 210, "Seat Belt Assembly Anchorages."

Risk

In the event of a crash, a passenger that does not remain properly restrained has an increased risk of injury.

Remedy

Volvo Bus will notify owners, and dealers will add reinforcement to the passenger seats, free of charge. The recall began December 11, 2019. Owners may contact Volvo Bus customer service at 1‑866‑870‑2046.

Recall number 19V724000 · Recall details

What is wrong

Volvo Bus Corporation (Volvo Bus) is recalling certain 2015-2018 9700 motorcoaches equipped with specific fire suppression systems. The actuator of the fire extinguisher system may not function properly, preventing the fire extinguisher from discharging the fire suppression agent.

Risk

If the fire suppression system does not work as intended, it can increase the risk of injury in the event of a fire.

Remedy

Volvo Bus will notify owners, and the fire suppression system manufacturer will inspect the systems, replacing them as necessary, free of charge. The recall began April 15, 2019. Owners may contact Volvo Bus customer service at 1‑866‑870‑2046. Volvo Bus' number for this recall is SR19-83.

Recall number 19V119000 · Recall details

What is wrong

Volvo Bus Corporation (Volvo) is recalling certain 2016-2018 9700 buses equipped with I-Start. The hardware that attaches the power supply cable to the fuse box may not be properly tightened, possibly causing the power cable and fuse box to overheat.

Risk

The power cable and fuse box can overheat, increasing the risk of a fire.

Remedy

Volvo will notify owners, and dealers will inspect the fuse box for damage, and replace it if necessary, as well as replace and tighten the nuts attaching the power cable, free of charge. The recall began February 2, 2018. Owners may contact Volvo customer service at 1‑866‑870‑2046. Volvo's number for this recall is SR17-85.

Recall number 17V845000 · Recall details

What is wrong

Volvo Bus Corporation (Volvo) is recalling certain 2017-2018 Prevost 9700 transit buses. The buses may not react when the accelerator pedal is pushed.

Risk

If the vehicle does not accelerate when commanded, there would be an increased risk of a crash.

Remedy

Volvo will notify owners, and dealers will replace the accelerator pedals, free of charge. The recall began on October 3, 2017. Owners may contact Volvo customer service at 1‑866‑870‑2046. Volvo's number for this recall is SR17-82.

Recall number 17V568000 · Recall details

What is wrong

Volvo Bus Corporation (Volvo Bus) is recalling certain 2016-2017 Volvo 9700 transit buses equipped with the I-Start feature. These vehicles have a ground cable that may have been improperly installed, resulting in inadequate electrical contact. The poor contact may cause the power feed relay to fail and the engine to stall.

Risk

An unexpected engine shutdown increases the risk of a crash.

Remedy

Volvo Bus will notify owners, and dealers will inspect the vehicles and correct the ground wire installation, as necessary, free of charge. The recall began on May 4, 2017. Owners may contact Volvo Bus customer service 1‑877‑773‑8678. Volvo Bus' number for this recall is SR17-80. Note: The affected vehicles were previously remedied for a similar issue under recall 16V836, however, this recall requires additional repairs to ensure that the power feed relay will not fail.

Recall number 17V173000 · Recall details

What is wrong

Volvo Bus Corporation (Volvo Bus) is recalling certain model year 2008-2017 9700 buses manufactured January 7, 2008, to August 25, 2016. The affected vehicles are equipped with a power feed relay for the engine and transmission which may be undersized for the application, causing the relay to fail and the engine to stall.

Risk

An unexpected engine shutdown increases the risk of a crash.

Remedy

Volvo Bus will notify owners, and dealers will replace the existing relay with a larger, more robust, relay, free of charge. The recall began on December 20, 2016. Owners may contact Volvo Bus customer service at 1‑877‑773‑8678. Volvo Bus' number for this recall is SR16-86.

Recall number 16V836000 · Recall details

What is wrong

Volvo Bus Corporation (Volvo) is recalling certain model year 2009-2013 Volvo 9700 buses manufactured August 28, 2008, to December 21, 2012. In the affected vehicles, the exhaust clamp at the turbocharger may fail, allowing hot exhaust gas to contact materials in the engine compartment.

Risk

If hot exhaust gas contacts other components or materials, it can increase the risk of a fire.

Remedy

Volvo will notify owners, and dealers will replace the exhaust clamp, free of charge. The recall began on November 11, 2015. Owners may contact Volvo Bus at 1‑866‑870‑2046. Volvo's number for this recall is SR15-85.

Recall number 15V604000 · Recall details

What is wrong

Volvo Bus Corporation (Volvo) is recalling certain model year 2009-2014 9700 coaches equipped with a wheelchair lift. In the affected vehicles,the sliding seats, which can be moved to make room for wheelchair passengers, have lock down handles which can be forced to latch in an incorrect location. Locking the seats incorrectly may cause damage to the handle and allow the seat to not latch properly.

Risk

If the sliding seat is not locked in place, the seat may move forward and backwards on the track, increasing the risk of injury to the seat passenger if the coach is involved in a crash.

Remedy

Volvo will notify owners, and dealers will install plates along the sliding seat rail to show correct locking positions and provide an addendum to the operator's manual. The recall began on April 28, 2014. Owners may contact Volvo at 1‑800‑528‑6586. Volvo's number associated with this recall is SR14-82.

Recall number 14V091000 · Recall details

What is wrong

Volvo Bus Corporation (Volvo) is recalling certain model year 2009-2010 9700 motor coaches modified January 11, 2012, through September 18, 2012 to provide wheel chair access. After being altered, the buses have an insufficient number of emergency exit windows on the passenger side of the bus. As such, these buses fail to conform with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 217, "Bus Emergency Exits and Window Retention and Release."

Risk

In the event of an emergency, an insufficient number of emergency exits may delay an occupants egress of the bus, increasing the risk of personal injury.

Remedy

Volvo will notify owners and dealers will install an additional emergency exit window, free of charge. The recall began on January 16, 2014. Owners may contact Volvo at 1‑800‑528‑6586. Volvo's recall number is SR13-92.

Recall number 13V591000 · Recall details

What is wrong

Volvo Bus Corporation (Volvo Bus) is recalling certain model year 2013 9700 coach buses manufactured April 30, 2012, through November 2, 2012. Due a manufacturing error, the guide plate in the park brake control valve may prematurely wear creating a condition that causes the park brake lever to fail to completely apply the parking brakes.

Risk

If the parking brakes are not completely applied, the vehicle may unintentionally move, increasing the risk of a vehicle crash or personal injury to pedestrians.

Remedy

Volvo Bus will notify owners, and dealers will inspect, and if necessary, replace the park brake valve, free of charge. The recall began on November 19, 2013. Owners may contact Volvo Bus at 1‑336‑393‑2000. Volvo's recall number is SR13-87.

Recall number 13V474000 · Recall details

What is wrong

Volvo Bus Corporation is recalling certain model year 2009-2013 9700 coaches manufactured from August 28, 2008, through April 19, 2013. Certain conditions may cause the affected coaches to go into a software controlled mode that would result in the throttle signal being fixed at 1750rpms regardless of throttle pedal input from the driver.

Risk

The driver may lose the ability to control the bus's speed, increasing the risk of a crash.

Remedy

Volvo Bus will notify owners and dealers will remedy the software calibrations in the affected coaches, free of charge. The recall is expected to begin by July 1, 2013. Owners may contact Volvo Bus at 1‑336‑393‑2000. Volvo Bus's recall campaign number is SR13-80.

Recall number 13V171000 · Recall details

What is wrong

Prevost is recalling certain model year 2009-2013 Volvo Bus 9700 coaches manufactured from April 2009 through June 2012. The wheelchair lift may be missing maintenance safety pins and/or the wheelchair lift cylinders may not be the proper length, preventing the proper use of maintenance safety pins.

Risk

With either the maintenance safety pins missing or not able to be used, the wheelchair lift may not be safely stowed in place, increasing the risk of injury to those working on, or around, the lift.

Remedy

Prevost will notify owners, and dealers will add the safety pins and/or verify that they work properly, as needed, free of charge. The safety recall began on February 8, 2013. Owners may contact Prevost at 1‑418‑883‑2888.

Recall number 12V539000 · Recall details

What is wrong

Prevost is recalling certain model year 2009-2013 Volvo Bus 9700 coaches. The pipe that carries hydraulic fluid to the fan drive may crack allowing oil to spray on hot engine components.

Risk

Hydraulic oil sprayed onto hot engine components may result in a vehicle fire.

Remedy

Prevost will notify owners, and dealers will add a rubber skirt to the hydraulic pipe, free of charge. The safety recall began on October 22, 2012. Owners may contact Prevost at 1‑418‑883‑2888.

Recall number 12V450000 · Recall details

What is wrong

Prevost is recalling certain model year 2009-2011 volvo 9700 transit buses. During production, the passenger seat wall mounting tracks may have not been properly secured to the structure.

Risk

In the event of a crash, there is an increased risk of personal injury to passengers.

Remedy

Volvo bus will notify owners and dealers will inspect and repair the passenger seat wall tracks free of charge. Owners may contact prevost car inc., service department toll-free at 1‑866‑870‑2046 or 1‑418‑831‑2046.

Recall number 12V313000 · Recall details

What is wrong

Prevost is recalling certain model year 2009-2012 volvo 9700 motor coaches. Due to a software error, the vehicles may come to a sudden stop by brake application if the sensor reads that the wheelchair lift door is not completely closed.

Risk

If this occurs, the vehicle may suddenly stop without warning, increasing the risk of a crash.

Remedy

Prevost will notify owners and dealers will update the software, free of charge. The safety recall began on july 13, 2012. Owners may contact prevost car inc., service department toll-free at 1‑866‑870‑2046 or 1‑418‑831‑2046.

Recall number 12V295000 · Recall details

What is wrong

Prevost car inc. (prevost) is recalling certain model year 2009-2013 volvo 9700 motor coaches. On some vehicles, the quantity of emergency exit windows is insufficient to comply with the requirements of federal motor vehicle safety standard no. 217, “bus emergency exits and window retention and release.”

Risk

In the event of an emergency, passengers may be delayed in exiting the vehicle due to limited emergency windows, increasing the risk of personal injury.

Remedy

Prevost will notify owners, and dealers will install an additional emergency exit window, free of charge. An interim notification will be completed by mid-july 2012. The safety recall began on september 27, 2012. Owners may contact prevost car inc. At 1‑866‑870‑2046 or 1‑418‑883‑2888.

Recall number 12V205000 · Recall details

What is wrong

Prevost is recalling certain model year 2009-2011 volvo 9700 motor coaches manufactured from october 31, 2008, through july 1, 2011. On some vehicles, there is a possibility of poorly tightened nuts on the front and rear fuse box connections.

Risk

There could be interruptions in the electrical supply which may cause the engine to stall without warning. Additionally, the loose connections may create excessive heat which may lead to a fire.

Remedy

Dealers will inspect the fuse box and perform the necessary repairs free of charge. The safety recall began on july 25, 2011. Owners may contact prevost car inc., service department at 1‑866‑870‑2046 or 1‑418‑831‑5432.

Recall number 11V364000 · Recall details