The primary failure is a total loss of engine power and electrical systems while the vehicle is in motion. The dealership (Ray Skillman Southside Mitsubishi) has diagnosed this as a failed engine/body control computer system. The vehicle is currently located at the dealership's service center and is available for inspection. The vehicle has stalled/shut off completely while driving on four separate occasions. This resulted in an immediate loss of power steering and motive power, nearly causing collisions in traffic. A vehicle that loses all power without warning is a severe safety hazard to the driver, passengers, and other motorists on the road. Yes. The problem has been confirmed by the Ray Skillman service department. They have attempted to repair the issue 3 times without success and currently state that the vehicle is inoperable while they search for a used replacement computer component. The vehicle has been inspected multiple times by the Ray Skillman dealership technicians. To date, no representative from the manufacturer (General Motors) or insurance has performed an independent inspection, though a formal complaint has been initiated with the dealership's corporate management. There were no consistent warning lamps or symptoms prior to the failures. The vehicle would unexpectedly lose all power and shut down. These symptoms first appeared within the first 100 miles of ownership (purchased at 11,000 miles; current mileage approximately 11,800 The dealership has refused to provide a loaner vehicle and is currently attempting to resolve a recurring safety failure using a used/salvage electronic component rather than a certified new part, which I believe further compromises the safety of the vehicle.
2011 Chevrolet Cruze: loss of power steering
10 of the 733 complaints about the 2011 Chevrolet Cruze describe loss of power steering.
- owner complaints
- 10
- of this car's complaints
- 1%
- typical mileage
- 85,000
- recalls
- 2
Loss of power steering by model year
What owners say
Takata recall. Recently while driving, my car will randomly say service stabilitrak or service traction control whenever I turn the wheel backing up but wasn't affecting the car in any way as far as I could tell. My headlights would also flicker at the same time so I figured it had to be something electrical. Yesterday while turning onto a different street and today while driving straight down a street I lost power steering.
After starting the vehicle and driving forward the dash screen started to show different "check" warnings. Check stability control, check power steering. The check engine light came on as so did most of the dash indicator lights. The power steering stopped and the engine temporarily quit. The engine responded again and while driving the dash went dark and the car died. I had to turn the ignition off and restart the car. This is the third time this has occurred. The last event was while driving through a parking lot.
Loss of power steering during driving, radio flickers on and off while driving, while pressing brake while stopped the car continues to jump forward - city driving on highway and streets. Began happening one month after I purchased car on 4/3/2016.
The radio/HVAC display turns off and on; the antilock brake system, service traction system, service stabilitrac and steering vehicle messages comes on and off; the turn signal sound may not be heard; 'battery saver active' and 'service steering' displays in the driver information center (dic); and the interior and exterior lighting may flicker. Power steering assist is also lost, and greater effort may be needed to turn the steering wheel at low speeds or while the vehicle is stopped. This only happens in the summer. Doing speeds of 65mph. The car loses power and then the dash board and radion flickers on and off. The cars sometimes shuts off and I will have to put my hazards marker on the let the car pull over to the side of the road. And im not able to take the key out the ignition. The key will get stuck and about 3 minutes later I trying again and the key will come out. I try to start it up again and the car will start up. The steering will lock up while im trying to turn or is turning the it will go back to regular state. It only does this in the summer or when the car gets hot. So I took I to the dealership and they said it was my negative battery cable. This is unsafe. This has been going on for almost a 1 year it starts and stops when it wants too. Also when im stopped or sitting at a stop light the matters are even worser
The electronic stability control lights keep flashing on and off while driving. I will be driving my car then the light warning light will flash, and all lights in the dashboard will blink on and off. The blinker noise will turn off then on again. However, the elec. Stability control light does not stay on permanently. It's like my car does it when it feels like it. I have to turn my car off for a few min and start it again to get it back to normal. This happens at any location and speed. Yesterday 11/27/14 this occurred and steering became difficult. I have taken my cruze in before regarding this and was told it could not be duplicated, therefore there was no problem. I do not want to be driving my car in fear of safety. I have made another appt at another dealership and was already told they would have the car all day and do not provide any type of courtesy car...that I would have to rent a car. This service also "may or may not be covered under warranty" because my cruze is from 2011 and currently have over 50k miles on it. I love my cruze, but the service regarding this issue is terrible and needs to be addressed. Vehicle safety is on the line.
Tl* the contact owns a 2011 chevrolet cruze. While driving approximately 70 MPH, the vehicle veered sharply to the right and the power steering failed. The service stabilitrack and brake warning indicators illuminated. The instrument panel gauges and radio were blinking erratically. The failures occurred multiple times and usually during or after rainy weather. The dealer stated that the battery cable needed to be replaced. The vehicle was not repaired and the manufacturer was notified. The approximate failure mileage was 59,000.
Tl* the contact owns a 2011 chevrolet cruze. The contact stated the stabitract light illuminated, the power steering failed and the vehicle stalled. The vehicle was taken to a dealer where the technician diagnosed the the battery needed to be replaced. The repair was made but the problem persisted. The manufacturer was not made aware of the failure. The failure mileage was unknown and the current mileage was 79,672.
My wife went to the bank and when she started our new chevy cruze the power steering light came on and the power steering stopped working.
Intermittent power steering failure. This has happened several times. The steering just goes dead even when in motion.
Service bulletins that may apply
- This service bulletin provides a vibration analysis worksheet the technician can use in conjunction with...
- Steering
- This service bulletin provides a procedure inspecting for excess grease or Sealant on the Exterior of the...
- This technical bulletin provides a procedure to eliminate a power steering noise due to extremely low...
- This technical bulletin provides a procedure inspecting for excess grease or Sealant on the Exterior of...
- Steering
- Steering
- This bulletin provides information on how to properly clean wheel speed sensors and wheel bearings that may
Related recalls
Steering: gear box: shaft sector
- What is wrong
- General motors is recalling certain model year 2011 chevrolet cruze vehicles manufactured from october 2, 2009, through april 21, 2011. The bolt attaching the intermediate steering shaft to the steering gear input shaft may not have been properly installed.
- Risk
- This could allow the shafts to separate, resulting in the loss of steering. Loss of steering control may increase the risk of a crash.
- Remedy
- Dealers will inspect, and if required, repair the intermediate shaft/steering gear assembly to assure the bolt is fully seated and the shaft properly assembled. This service will be performed free of charge. The safety recall began on may 23, 2011. Owners may contact chevrolet at 1‑800‑630‑2438, or www.gmownercenter.com.
Recall number 11V270000 · Recall details
Steering: column
- What is wrong
- General motors is recalling certain model year 2011 chevrolet cruze vehicles. During manufacturing the steering wheel could have been improperly fastened and may detach from the steering column.
- Risk
- Should the steering wheel detach from the steering column while driving, the driver could lose the ability to steer the vehicle, increasing the risk of a crash.
- Remedy
- Dealers will inspect to ensure that the steering wheel is assembled properly. This service will be performed for you free of charge. The safety recall began on april 7, 2011. Owners may contact chevrolet at 1‑800‑630‑2438, or at the owner center at www.gmownercenter.com.
Recall number 11V221000 · Recall details
Questions about the 2011 Chevrolet Cruze power steering loss
Is loss of power steering a common problem on the 2011 Chevrolet Cruze?
10 of 733 owner complaints about the 2011 Chevrolet Cruze (1%) mention loss of power steering. The model year with the most reports is 2012.
Is there a recall or service bulletin for this on the 2011 Chevrolet Cruze?
There are 2 recalls and 38 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2011 Chevrolet Cruze
Check engine light 88Jerking 57Overheating 53Stalling 49Loss of power 48Hesitation 44Fire or smoke 34Won't shift 19Transmission failure 19Brake failure 14Won't start 14Slipping 13Wipers 13No deployment 12Airbag light 11Door locks 11Harsh shifting 11Engine failure 9Oil consumption 9ABS 7Grinding brakes 7Misfire 7Spongy pedal 7Headlights 6Warning lights 6Adaptive cruise 5Sudden acceleration 5
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