2014 Chevrolet Cruze: loss of power steering

Filed May 24, 2023 · Electrical · WI

the negative battery cable terminal clamp has an insufficient crimp at the battery negative terminal causing intermittent issues with the vehicle. Radio/HVAC Display has turned off and on; the Antilock Brake System, Service Traction System, Service Stabilitrac and Steering vehicle messages come on and off; the turn signal sound may not be heard; “Service Steering” displays in the Driver Information Center (DIC); and the interior and exterior lighting flickers. Power steering assist has also be lost, and greater effort has been needed to turn the steering wheel at low speeds or while the vehicle is stopped. This is a known safety issue and SB-100-57574-8899 was previously issued for some but not all of the Chevy Cruze models and my 2014 should have been included in this recall.

Filed Dec 16, 2022 · Airbags, Seat belts · MS · crash · 1 injury

Loss of steering cause to side collision into bridge at 70mph no air bags deployed and no seat belts locked cause bodily injuries

Filed May 28, 2021 · Steering · 134,000 miles · CA

The contact's daughter owns a 2014 Chevrolet Cruze. The contact stated that his daughter called him while at a stoplight to inform him that the vehicle lost power steering without warning. The contact informed his daughter to restart the vehicle while at the stoplight and to park the vehicle so that he could meet her. The contact arrived at the scene to inspect the vehicle and found no fault with the vehicle. The contact followed his daughter to her destination without further incident. The manufacturer was notified of the failure and provided a case number. The contact was also informed that a representative would call him for further assistance. The contact received a call back from a representative who left a message asking how he would like to resolve the matter. The contact had yet to respond to the manufacturer. Upon investigation, the contact discovered the federal safety agency Campaign Number: 15V442000 (Steering) however, the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 134,000.

Filed Mar 10, 2021 · Electrical, Engine · 120,000 miles · OH

This has occur more than a handful of times. This is the most recent one, I stopped at the gas station turned off my car and when I went to start it nothing was working no lights, no power anywhere. I wiggled the battery cable and it came back on but, I had to turn the key on and off multiple times for it to finally start. As I'm leaving the gas station I turn to the left and I have no power steering none whatsoever. Then it came back seconds later I was driving straight and the wheel jerked on its on and it said service power steering and once again I had no power steering. It went off moments later. When I got to my destination it lost all power again.

Filed Sep 26, 2020 · Electrical, Steering · 114,990 miles · OH

While I was driving my car will say roll driver window up and down. Then it lost power steering for a few seconds. Parked it at my house went to start it and it lost all power but the flashers stayed on. It has happened twice in the passer two weeks. I talked to another person that had the same car and theirs did the same thing.

Filed Mar 19, 2020 · Driver assistance, Electrical · 84,365 miles · OH

With this condition,the radio/HVAC display turns off and on; the antilock brake system, service traction system, service stabilitrac and steering vehicle messages may come on and off; the turn signal sound may not be heard; 'battery saver active' and 'service steering' were displayed in the driver information center (dic); and the interior and exterior lighting flickered. Recently power steering assist was also lost, and greater effort may be needed to turn the steering wheel at low speeds or while the vehicle is stopped.

Filed Feb 3, 2020 · Steering · 79,847 miles · CA

Tl* the contact owns a 2014 chevrolet cruze. The contact stated that upon starting the vehicle, the power steering ceased to operate, without warning. The contact then took the vehicle to (gosch chevrolet 400 carriage cir, hemet, ca 92545) where the vehicle was diagnosed with power steering failure. The vehicle was repaired however, the failure recurred. The contact stated that the failure was intermittent. The contact took the vehicle back to the same dealer where he was given an estimate of $1,700.00 for the repairs. Upon investigation. The contact linked the federal safety agency campaign number: 15v442000 (steering) with the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 79,847.

Filed Jun 24, 2019 · Electrical · NY

Radio screen loses power, goes completely black. Music stops playing. Warning lights on dash come on. Message appears on dash "service stabiltrack" shut off for 1-4 minutes, and then came back on. Loss of power steering. Happened 7 or 8 times in a 30 minute period.

Filed Mar 25, 2019 · Acceleration, Driver assistance · 43,000 miles · VA

Multiple dash and system failures resulting in stalls and loss of steering and power. Essentially locking up. Very dangerous conditions in traffic. Most recently dash indicating anti-thief deterrent system warning. These conditions have happened over the last full year. Dealer diagnosis was nill. I have been having to review public videos for help. May or may not be a negative cable battery issue but chevrolet has yet to recall this! I am fearing for my safety.

Filed Jul 30, 2018 · Steering · 10,000 miles · PA

Tl* the contact owns a 2014 chevrolet cruze. The contact stated that on more than two occasions, the electronic power steering failed to function while turning the steering wheel. The dealer (thornton chevrolet, 180 s main st, manchester, pa 17345, (717) 266-8800) was unable to duplicate and diagnose the failure. The contact planned on taking the vehicle back to the dealer for further diagnostic testing. The vehicle was not repaired. The manufacturer was notified of the failure and suggesting taking the vehicle to the dealer for diagnostic testing. The VIN was not available. The approximate failure mileage was 10,000.

Filed May 22, 2018 · Driver assistance, Electrical · 65,600 miles · UT

Driving 70 MPH down highway,turn turn signal on to change lanes and, loss of power steering, radio shuts off and service stabilitrak light comes on. All happening simultaneously. This is the second time this has happened. The 1st time I nearly ran into a parked vehicle while turning into a neighborhood.

Filed Apr 17, 2018 · Driver assistance, Electrical · 42,600 miles · CA

I purchased this vehicle used from a dealership 27 days ago. Two days ago I went to restart car after a short drive and the car did not crank, dash remained black, key was stuck in ignition. My daughter in law told me to pop the hood and upon wiggling battery cables freed the key from stuck position and I was able to start the car and drive home. This is when I learned this is not the first time of occurrence. I was hospitalized several days after purchase and my kids used the car. They neglected to tell me twice they lost power while in motion and car shut off. The first time was while exiting off the freeway. The second was while making turn after idling at a red light several minutes. Both times the vehicle power steering ceased and steering became difficult. On another occasion they experienced a no start similar to mine, a short drive, then car was parked and shut off for a short time , no crank at restart, black dash, stuck key. I had previously mentioned to dealer tech that car fails to keep current date and time. Each day I note it has reverted back again to the year 2010 and an incorrect time. A reset like click in engine compartment several minutes after turning off engine is frequently heard. Radio and dash lights have flashed while car is in motion on several occasions now.