2021 Chevrolet Silverado 1500: backup camera failure

Filed Jan 22, 2026 · CA

Vehicle: 2021 Chevrolet Silverado Issue: Infotainment system failure after GM‑pushed OTA update Description of Problem: On 10/31/2025, my vehicle’s infotainment system attempted an over‑the‑air software update. The update failed and the screen has been locked ever since, displaying only the message: “Update Failed – Return to Dealer.” As a result: - I cannot access any settings (clock, preferences, system menus). - All warning chimes and signal sounds (turn signal click, seatbelt reminder, back seat reminder, etc.) are disabled. - The backup camera still functions, but no other infotainment features are usable. - The system is completely unresponsive to reset attempts. I brought the vehicle to a Chevrolet dealer, who verified that it was the OTA update that caused the failure, they attempted a reflash but was unsuccessful. They now claim the entire infotainment unit must be replaced at my expense, even though the failure was caused by GM’s own update which I neither approved, initiated, or requested. My vehicle is out of warranty, but this was not a wear‑and‑tear issue — it was introduced by GM’s software. Safety Concern: The loss of audible warnings and chimes poses a safety risk. Drivers rely on these alerts for seatbelt reminders, turn signal confirmation, and other critical notifications. A manufacturer‑pushed update disabled these among other functions including radio, navigation, and all vehicle settings. Resolution Attempts: - Dealer attempted reprogramming on 11/6 (charged $295) but failed and state I need a new infotainment system. - GM Customer Assistance refused to provide goodwill coverage. - Vehicle remains stuck in failed update state as pictured. Request: I am submitting this complaint because GM’s OTA update disabled core safety features of my vehicle along with other basic features such as radio. I believe this is a manufacturer defect that should be investigated and addressed, regardless of warranty status.

Filed Oct 29, 2025 · Electrical · CO

This is a recurring and random issues: 1. The "Stereo" shuts off and will take anywhere from a minute to 10 minutes to come back on. The issue is: a. This cuts out the use of hands free operation. b. It stops all use of GPS c.I can no longer use my cell phone to call in an emergency 2. The backup camera (which is the "Stereo") goes blank or dark on occasion. Cannot see to the camera for backing up anymore. 3. The "Stereo" stops responding, but still has power. This means the radio or music or whatever is still playing but I cannot turn it DOWN or OFF. Very unsafe that I cannot turn this off when driving, cannot hear sirens, etc. I have tried to have this addressed by Chevrolet. They "reset" the truck but I did not work. They want to replace the "stereo/backup camera/communication system" but cannot guarantee this will actually fix the issue. It is over $2000 to "try" this fix I contacted GM customer service and was told NO RECALL, NO RECOURSE

Filed Nov 7, 2024 · Electrical · PA

Vehicle attempted to do an 'over the air' update to the infotainment system. This prompted an error message, stating the update failed and return to the dealership. Took vehicle to GM dealer, diagnostics were run, and dealer stated that an update was not available, and the module for the infotainment system was bad. Quoted me $1600 for replacement and install. Have read multiple reports with owners' having the same issue. Infotainment system attempts to do an update, and it fails. The owners are left paying out of pocket for something that was not their fault. This needs to be a recall. Not only are you paying a hefty amount for a repair that is not your fault, but the entire Infotainment system doesn't not work (stereo, cooling/heating info, back up camera etc)

Filed Sep 25, 2024 · Body · UT

The tailgate on my 2021 Chevrolet Silverado 1500 opens randomly. Initially, it was not often, but progressively happening. I had to pull over in rush hour traffic this morning to shut the tailgate after it opened randomly. The only reason I knew, was checking the rear camera.

Filed Jan 3, 2021 · Electrical · CA

When the truck is put in reverse the back up camera becomes very 'fussy' an unusable. The only happens at night when it is needed the most. The back up camera provide no help in fact maybe dangerous.