The passenger side sliding door is locked into place the power actuator has gone out. An entry way is locked putting people in danger, one way in one way out for 5 rear passengers. Multiple model years have a reoccurring issue.The failure of the sliding door lock actuator is so common that it prompted thousands of owner complaints to the federal safety agency. While it never led to a formal safety recall, the federal safety agency did open a preliminary evaluation (PE21-016) In response, Chrysler (FCA/Stellantis) issued several Technical Service Bulletins (TSBs), including TSB 23-017-20 and TSB 23-001-25, instructing dealers to replace the faulty actuator rather than the entire latch assembly. No warning signs of failure dealership is saying my vin doesn't count but I'm within 15 years of vehicles service and under 150000 miles.
2015 Dodge Grand Caravan: doors won't lock, open or latch
15 of the 281 complaints about the 2015 Dodge Grand Caravan describe doors won't lock, open or latch.
- owner complaints
- 15
- of this car's complaints
- 5%
- typical mileage
- 60,000
- recalls
- 0
Doors won't lock, open or latch by model year
What owners say
The contact owns a 2015 Dodge Grand Caravan. The contact stated that the passenger’s side rear sliding door latch seized in the unlock position. The contact stated that the door latch was inoperable and failed to lock as needed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but did not assist. The failure mileage was approximately 85,000.
Middle electronic sliding doors will not open electronically and there is no way to open these doors during an emergency - trapping the middle occupants inside without a way to escape.
Interior driver's side door latch cable frayed causing a malfunction to not allow the door to properly close. Had to replace the door latch cable.
The driver side passenger sliding door lock actuator is frozen, keeping the door perpetually locked. The passenger sliding door actuator will not lock at all, so the passenger sliding door is perpetually unlocked. I've been told by an auto mechanic that the passenger side sliding door is in danger of permanently locking as well. If that's the case, passengers will have to enter by the front doors (or the back hatch, which is too inconvenient). In the case of an accident, I'm concerned that exiting the vehicle will be dangerous for backseat passengers. I understand that there's an extended warranty for the 2015 Dodge Grand Caravan lock actuators, but the extended warranty only includes those manufactured after May 1, 2015. My 2015 Dodge Grand Caravan was manufactured February 2015. My family budget is really tight, and the prospect of putting $1500 to $2000 down for repairs to these doors is cost prohibitive. The doors are available for inspection. The vehicle has been inspected by a local auto service center mechanic and the actuators were confirmed as the problem by the service center. There was no warning of failure of the actuators beforehand.
Both rear passenger doors will not unlock or open.
I am inquiring about the failure of my 2015 Dodge Grand Caravan Sliding Door Power Lock Actuator. My Drivers Side passenger sliding door recently became stuck, and could not be opened from the outside or inside. This is a massive safety hazard, and could possible result in death or injury. What if there was a fire or an accident and we had to get out. There is a service bulletin 23-036.21 that covers replacing the actuators for this very reason, but my vehicle is not listed. This is a problem. Now with the door in lock position, everytime the automatic or power door lock is used, there is a really loud buzzing sound. My worry is that the door will actually come unlocked, and open on its own as i am driving down the highway, so it is a little unnerving. I want to get this fixed for our safety, but i want to know if this will be covered under the service bulletin 23-036.21, per the federal safety agency this seems to be affecting more than just the 2016 RT models, and while i love our vehicle, I am now worried for my families safety.
The passenger driver-side slide door is permanently lock and will not unlock. Door will not slide open at all. I believe the manufacture door lock actuator is the problem. The vehicle's ODM only have 36,000 miles on the it. Since the door can't be open, it is a safety issue for any passengers riding in the car. Safety issues that will put my two kids at risk since the passenger door can't be open when there is an emergency to exit the car. My two kids are the passengers in the van. As of now, I don't have the money necessary to take it to a mechanic to fix it. However, I search on the internet and found out a lot of other car owners with the same model Dodge Caravan are having the same issues with door being lock permanently. The problem just occurred without any warning. It happen about 2 months ago without any warning and the slide door will not slide open again. Please help us get the manufacturer to fix this problem. I saw today that the federal safety agency might be looking into this issue so that why I finally file this complain. You can email me with any questions at [XXX]. Thank you. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2015 Dodge Grand Caravan. The contact stated that the rear passenger’s side sliding door would not unlock when the contact attempted to unlock and open the door. The vehicle also made an abnormal sound while the contact attempted to lock or unlock the doors. The vehicle was not diagnosed nor repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was 126,447.
The passenger sliding door will not open. Before the the door became unable to open a persistent sound was made when the power locks were locked and unlocked.
Driver's side sliding door will not open manually, with key fob or overhead push button. Door remains locked at all times making it impossible for passengers to exit vehicle though that door in case of an emergency.
Driver's side door takes time to open. 30 to 45 seconds approximately to open. Happens very often. Afraid it may stop functioning completely. The sliding doors (both) open on their own. Have found sliding doors and cargo door open. This happens randomly, some days it may not occur, but afraid to leave car in the street. Have tried to solve this issue by locking doors manually with door lock on driver's door panel, however it is still malfunctioning. The issues occurs when the vehicle is parked. Bought the vehicle in october 2019, has been happening since a month after purchase on and off.
Service bulletins that may apply
Related recalls
No recalls on record for this model year.
Questions about the 2015 Dodge Grand Caravan door locks
Is doors won't lock, open or latch a common problem on the 2015 Dodge Grand Caravan?
15 of 281 owner complaints about the 2015 Dodge Grand Caravan (5%) mention doors won't lock, open or latch. The model year with the most reports is 2005.
Is there a recall or service bulletin for this on the 2015 Dodge Grand Caravan?
There are 0 recalls and 1 service bulletin for the same area of the car. Check them below with your VIN.
Other symptoms on the 2015 Dodge Grand Caravan
Check engine light 28Transmission failure 19Stalling 11Whining noise 10Jerking 9Hesitation 8Loss of power 7Misfire 7Slipping 7Grinding brakes 5Engine failure 5
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