2017 Dodge Grand Caravan: doors won't lock, open or latch

Filed Sep 1, 2026 · Electrical · NY

Passenger sliding doors will not open the power door actuators have failed no way to manually open them it’s available on request, safety of other at risk is incase of an accident there’s no way to open the doors it’s a safety hazard, problem was confirmed by dealer although it would cost me 3,800 to have them fix both sliding doors Ferario dodge in big flats NY tech confirmed that the manufactures of the door actuator had issues, there would be a buzz when they were failing although I had no idea what it was,

Filed Aug 4, 2026 · Locks · 80,000 miles · IL

The contact owns a 2017 Dodge Grand Caravan. The contact stated that the sliding doors failed to open automatically and had to manually open the vehicle by using the interior and exterior door handles simultaneously. The vehicle was taken to the dealer, where the contact was informed that the vehicle was not covered under Chrysler Campaign Number: X98; and that any repair would be out-of-pocket. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.

Filed Mar 11, 2026 · Electrical · MN

The driver's side sliding door lock has seized up and will not let you open the door at all. It won't open with a remote or manually it is solid as a rock. The passenger side sliding door motor makes a horrible sound every time it locks or unlock. It did get stuck at one point , but then it unlocked. This is very dangerous when you have small children in car seats that you cannot get to. And because the door locks on the dodge grand caravans keep malfunctioning , you have to crawl through the back end of the vehicle , put the seats down to get to children in car seats to get them out of the vehicle. The cost to fix this is outrageous. Dodge grand caravan sliding door locks have thousands and thousands of complaints about malfunctioning, and not working. And needing to be replaced. Why are you not recalling this? This is a safety issue. Also , if this would have locked up when I was sitting in the back seat , I wouldn't have been able to get out because I am disabled. I would've been stuck in this dodge grand caravan. This is a safety issue that dodge needs to address immediately. When the door lock smell function and you can't get disabled adults out of a vehicle or small children out of a car seat that is a serious issue.

Filed Feb 24, 2026 · Electrical · AL

I believe my door actuator on the driver’s side has failed as of 2/23/26 The door will not unlock. I cannot open or close it. The court case that was open has closed as of September 2025 and the recall is no longer active.

Filed Feb 14, 2026 · CT

Seized sliding door latch. In an emergency we cannot exit threw the door. There was a recall on the door lock latch. Dealer will not repair do to the mileage.

Filed Jul 28, 2025 · Body, Electrical · AZ

Vehicle: 2017 Dodge Grand Caravan Component/System: Sliding door lock actuator Is the part available for inspection upon request? Yes Description of the Issue: The sliding door lock actuator failed, causing the door to remain locked at all times. The door cannot be opened manually or using the power door controls. This renders the door completely inoperable. Safety Risk: This is a significant safety hazard. In the event of an emergency, passengers—especially children seated in the rear—cannot exit the vehicle through this door. It severely limits evacuation routes and could result in injury or death if occupants are trapped during an accident or fire. Has the issue been reproduced or confirmed by a dealer or service center? Not yet. Issue is ongoing and appointment is pending. Has the vehicle or component been inspected by the manufacturer, police, insurance, or others? No Were there any warning lamps, messages, or symptoms before the failure? No warning lamps or messages appeared. The door simply stopped responding to manual or power lock/unlock commands. When did the issue occur? June 2025. The door has remained inoperable since. Assessment: Based on consumer forums and other reports, this appears to be a known and widespread issue with this model, likely caused by a defective actuator design.

Filed Jul 19, 2025 · Electrical · OH

Door lock actuator on passenger sliding door beginning to make noise before it likely will fail and not automatically lock door as vehicle accelerates. This is a recall item on the two prior years of this same vehicle.

Filed Jun 26, 2025 · Electrical · CA

Driver side sliding door lock jammed shut! No way to use the door causing safety issue in an emergency. Lock will not release. There was no warning signs and dealer cannot get my car in for another month. Passenger side sliding door has done this intermittently.

Filed May 28, 2025 · CO

The door lock actuators on BOTH sliding doors do not work properly. about 3 years ago the drivers side door lock actuator stopped unlocking and could not be used. about 7 or 8 months later, it suddenly unlocked but now makes a loud buzzing sound every time it locks. Then about a year later, the passenger side door stopped unlocking and has remained locked for many months now leaving that door unusable. if there were an emergency or accident where the drivers side could not be accessed, passengers in the back of the vehicle would not be able to exit the car safely without climbing over seats. We also are concerned that the drivers side door will fail again and the rear of the vehicle would no longer be accessible. This is a known issue through the manufacturer that they refuse to recall or repair. There is even a current class action lawsuit for this make and model. several similar makes and models through the manufacturer have been affected by this issue for many years. We have not had this inspected by anyone, we bought new door actuator mechanisms but have not replaced them ourselves yet. every indication is this is a difficult and lengthy repair at home and costly if done through an auto repair shop or dealership. With such a well known issue, this should have been investigated, resolved and corrected by the manufacturer and notices for recalls released to the public. This is completely unacceptable that the safety of passengers in these cars are not important to the manufacturer!

Filed May 23, 2025 · OH

My driver's side rear sliding door will not open or unlock. The locking mechanism inside the door panel is seized up and will not release the lock, so the door cannot be opened. This is unsafe because I now only have one door that passengers can exit from the back and if something were to happen to the other back door, people could be trapped. I regularly transport my nieces that are [XXX] , [XXX] , and [XXX] and it makes it very difficult to reach them and if there were an accident on the right side of the car we would not be able to reach them from the left and they would not be able to get out due to the fact that they are in car seats and would need to be taken out by an adult. I have received documentation that states this is a known issue for my Year, Make, and Model, and there is apparently a class action lawsuit about it, but based on the mileage of my car, I won't qualify to have it fixed. I was just made aware that this is a known issue and the car had 70,000 miles on it when I bought it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Apr 22, 2025 · UT

The rear sliding door lock actuator on the passenger stopped working. The door will not open or unlock.

Filed Apr 14, 2025 · UT

My rear passenger sliding door lock is stuck in the unlock position. My concern is my van is at all times unlocked. Also since it won’t lock at all even when I’m driving is that anyone could approach my van while I’m at a light or a parking lot and get inside. My biggest fear is that since it won’t lock it will just pop open one day while I’m driving. My grandchildren or my dogs could be severely injured if this happened. I’ve read online about this being an issue with the Dodge GCV. People suggested writing to you and try to get a recall done for this issue. The dealer wants around $1100 to fix problem. I don’t have that kind of money to spend. My other issue is if I disconnect the cable so I can lock the door is what if my passengers or animals need to get out of back of van in a emergency their going to be trapped back there. Also unrelated to the lock issues. My van is having a hard time shifting and has cut out multiple times on me. And when I turn on my blinkers it turns on the wipers. So possible electrical issue there.