Ever since before the date of issuance of recall 25v695 for my rear view camera, I have had numerous incidents of the camera failing or being completely distorted. It has been over a year and is becoming a significant safety issue because there have been times where it has been working while reversing, and then will suddenly not work midway through backing up. This can easily cause a crash by working and then suddenly not working while reversing. I don’t understand why other vehicles under this recall have had a remedy, yet I have not heard anything about a potential fix in over a year.
2016 Ford Escape: backup camera failure
183 of the 1,191 complaints about the 2016 Ford Escape describe backup camera failure.
- owner complaints
- 183
- of this car's complaints
- 15%
- typical mileage
- 81,289
- recalls
- 0
Backup camera failure by model year
What owners say
The contact owns a 2016 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While reversing, the rearview camera displayed a distorted image. The manufacturer was notified of the failure by phone and confirmed that parts were not yet available. The failure mileage was 25,000.
I received a notice in XXX that the rear camera was subject to a safety recall 255A9, and that parts were not available yet to fix it. Over 1 year later, I am experiencing more frequent intermittent issues with the rear camera not operating. I called the local Ford dealer today and was told that they still do not have the parts. This is unacceptable. Why can't the government lean on Ford and make them take care of this safety hazard? [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The back up camera failed three years ago and no longer works. This is a safety hazard when backing up, or parallels parking. A recall was issued more than a year ago. And the remedy is still unavailable.
The contact owns a 2016 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while reversing, the rearview camera displayed a black screen. The failure mileage was 100,000.
The contact owns a 2016 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera displayed a distorted image or a blank screen with the message "Camera Not Available" displayed. Two dealers were contacted about the recall and informed the contact that parts were only available for Mustang model vehicles. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 50,000.
The rearview camera repeatedly malfunctions when reverse is selected. It turns off, displays an inverted or distorted image with lines, and most often displays a camera-unavailable message. On approximately October 16, 2026, while backing out of a residential property, the camera displayed that it was unavailable and I nearly backed to the edge of a steep drop-off. I have also had near misses involving objects and people while reversing with this malfunction. More than six months ago, I visited a Ford dealership in Modesto, California seeking recall repair and was told parts were unavailable. I do not recall the exact visit date. Recall 25SA9 / 25V695 remains open, and the federal safety agency VIN lookup on October 21, 2026 says the remedy is not yet available. I am reporting the ongoing safety risk and prolonged lack of a recall remedy.
The contact owns a 2016 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that while reversing, the rearview camera screen display was black. The vehicle was taken to a local dealer, where the failure was confirmed. The vehicle was then taken to Pacifico Ford(6701 Essington Ave, Philadelphia, PA 19153) for a second opinion. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 95,000.
The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rearview camera displayed a distorted image. The contact stated that the failure was persistent. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The dealer was notified of the failure. The manufacturer was notified of the failure, and a case was filed. The failure mileage was approximately 28,000.
The contact owns a 2016 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part needed to complete the recall repair was not available. The contact stated that while reversing, the rearview camera became inoperable and displayed a blank screen, resulting in a collision with the stairwell of the contact's residence. The vehicle was taken to an independent body shop for body repairs. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 130,000.
The contact owns a 2016 Ford Escape. The contact received a notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while geared in Reverse(R), the rearview camera would fail to display a clear view image as intended. A message "Rear Camera Unavailable" was displayed. The local dealer was contacted and the failure was confirmed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 78,000.
The contact owns a 2016 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse(R), the rearview camera was intermittently inoperable. The message "Camera Unavailable" was displayed. The dealer was contacted, and it was confirmed that the recall remedy was not available. The failure mileage was 99,000.
Service bulletins that may apply
- This article supersedes TSB 24-2165 to update the TSB Service Procedure
- Illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018,...
- 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate...
- Illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018,...
- Blank screen or other various SYNC symptoms only when the vehicle is in transport mode
- Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang,...
- Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F150/Focus/CMAX/Edge/Fiesta/MKX/ Transit Connect/Mustang,...
- Ssm 48619
Related recalls
No recalls on record for this model year.
Questions about the 2016 Ford Escape backup camera
Is backup camera failure a common problem on the 2016 Ford Escape?
183 of 1,191 owner complaints about the 2016 Ford Escape (15%) mention backup camera failure. The model year with the most reports is 2016.
Is there a recall or service bulletin for this on the 2016 Ford Escape?
There are 0 recalls and 47 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2016 Ford Escape
Check engine light 125Transmission failure 114Overheating 76Stalling 72Engine failure 55Jerking 45Screen failure 40Loss of power 40Power steering loss 36Hesitation 34Misfire 30Slipping 29Shudder 25Won't shift 23Fire or smoke 22Grinding brakes 14Harsh shifting 14No deployment 13Won't start 12Fuel smell 8Sudden acceleration 8ABS 7Airbag light 7Wipers 7Brake failure 6Steering lock-up 6Sunroof shattered 6Water leak 6Knocking 5Fuel pump 5
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