I am paying for a 2002 jeep grand cherokee that I purchased used in 12-06. I have had a problem with the heater 6 months after I purchased it used, which the dealer would not repair. I called chrysler and no one returned my call until this month. I received a recall about the fan blades and took it into the shop. Prior to the shop appointment the check engine light came on, I asked the service tech to check why the heater was not working and why the check engine light was on. He called me to tell me that the recall part was on back order and that the blend motor and doors on the heater were broken and that the leak detection pump had gone out, which would prevent me from getting it inspected. He also told me that the heater plugs were melted and it needed a wiring harness replacement. The dash gets very hot which has melted the plugs but no heat is blowing into the vehicle. This could cause a fire inside the vehicle. Also the leak detection pump is an emissions problem and per federallaw has to be operating in order to pass inspection. I spoke with chrysler and asked them to repair the vehicle and they laughed at me, telling me this vehicle had been out of warranty for 4.5 years. (it was out when I purchased it.)and if it were still under warranty then they would fix it. I also asked why if the recall had been out since 2006 then why was I just now getting it, and the part was on back order which tells me that I have been driving an unsafe vehicle.he also told me that the heater being broken was not a safety issue, it is due to not having heat to defrost windows and plugs melting could cause a fire. I have checked the web and there are so many web sites that talk about these problems with the jeeps that go back to 1998- 2005. Please help me I am out of work due the medical problems and I have a very tight budget. I have contacted the n.c. Attorney generals office, consumer affairs, chrysler, nat. Assoc. Consumer affairs. At this point nothing has been done.-sharon
2002 Jeep Grand Cherokee visibility complaints
Page 3 of 12: complaints 41 to 70 of 326, newest first, as owners wrote them.
In may 2009 my passenger front window regulator went out. My local jeep dealership said that jeep makes cheap window regulator parts and this is a common problem with jeeps. Yet they wanted to charge me $497.00 to fix problem. I went ahead and fixed it, because I couldn't drive around with a window rolled down everywhere I went. Now 5 months later the passenger rear window has also broken, due to the same problem and the sunroof will also not close properly. I feel that if jeep admits to using cheap parts for their windows, then they should also fix them for free when they break so often. I cannot afford close to $500 per window every 6 months when they keep breaking.
The heater on my 2002 jeep grand cherokee only works approx. 25% of the time. The person I purchased it from said it only happened to her every so often, but that it had gotten worse. Since I've owned it, it has continued to get progressively worse. I'm concerned as winter is approaching and I'll need to see out the windshield and will need a heat defroster for it living here in nebraska. This is a long known problem and I'm shocked that chrysler has not recalled this problem as it poses major safety implications. I've worked on cars for 15 years and have never heard of a heater going bad. As any mechanic out there, heaters don't go bad unless the whole heater core is bad, in which case I'd have a floor full of anti-freeze, which I do not have. My jeep has not lost an ounce of fluid and runs at perfect operating temperature. It's an obvious electrical problem that jeep should be held accountable for! There are numerous posts on numerous forms with hoards of people having the same problem that jeep is charging $1500 to fix. Talk about a scam!!!
In the fall of 2008, my son and my wife exited the front of the vehicle and closed their doors. Within a second or two, both of them heard a bang but saw nothing wrong, as they were both at the front of the vehicle and unable to see their side windows. After returning to the vehicle, my son noticed his window was not up as he had left it. He was unable to raise the window normally so a cold trip home followed. A quick investigation revealed a failed window regulator. Since I was not going to pay someone a ridiculous amount to replace the part, I did it myself after finding a window regulator at a local parts store. Since the vehicle was not operating when the failure of the window regulator occurred, safety was not an issue relative to operation. However, since the failure was undetected at the time, or if it had happened after walking away from the vehicle, there was obviously a safety issue relative to an unsecured vehicle. The vehicle was open to anyone or anything wanting to enter it. It also created a potential for further damage from inclement weather. In august 2009, the driver side window regulator failed. The driver and front passenger side windows had been lowered to help cool the inside prior to driving. When the windows were raised, only the front passenger window responded. The driver side window would not raise. The vehicle was driven home where I replaced the window regulator. The same part failed in both instances. This part is obviously insufficient for its purpose. A failure of the window regulator and subsequent dropping window could easily cause enough distraction to initiate a moving incident. Whoever owns the jeep trademark these days needs to fix this problem and issue a recall before there is an accident, a driver returns to a ransacked vehicle or worse, there is a car jacking by an unknown and uninvited passenger.
While driving home last year I rolled my driver side window up and heard a loud bang. I at first thought that someone had hit my vehicle with a large rock but then the window dropped down into the door. When I got home, I went online and found quite a few complaints about the window regulators failing in chrysler grand cherokees and the fact that chrysler is aware of the issue but refuses to cover the repair. I also found that these problems could have been prevented if they'd just used a 25 cent piece of metal instead of the plastic piece they used. Because I could not afford the $400 + it would cost to have this repaired, I found the instructions online and bought the replacement regulator and replaced it myself. However, all the complaints I read about say that all the windows will fail at some point. I have neither the time or even the money to get them all replaced. I think this is something that chrysler should address. Had I been on the interstate when this happened, it quite possible that the bang of the piece failing would have been enough to cause me distraction and lead to an accident.
My window regulators keep failing one at a time in my 2002 jeep grand cherokee. The first time it happened on a major highway and there was a loud bang in which I thought I hit something. Then my window fell in the door providing me no protection on I-95. Most recently, in june 2009, my passenger window failed during a major electrical storm (evening of june 11, 2009 in wilmington, de) leaving myself and car soaked with no protection.
Three of four power window regulators have failed suddenly and without notice, all within a year of each other with the most recent being last week. Each time it occurs, there is a popping sound followed by the window dropping into the door. I have so far been fortunate to only have this happen when driving at speeds <30mph and without my child or dog being in the vehicle; however, there's still that 4th window with the same faulty plastic component that has been failing. I replaced the first window regulator at full cost at the dealership when it happened last year. When the second one went out, I didn't fix it because of the cost and the fact that it was a rear window. After the third one failed, I got suspicious. The service manager at the local dealership has stated that he has seen this issue on numerous occasions mostly with the liberty model, but on the grand cherokee as well. It is obvious that chrysler is aware of the issue; however, each agent I spoke with on their help line tried to downplay the issue like it was a freak occurrence and that there was no reason for a recall. Based on the research I'm now seeing online and the comments from the service manager, I know this is not the case.
I own a 2002 jeep cherokee 4x4 quad drive ,I recently broke down had to be towed. The problem was cooling fan. Due to the relay switch. This is just one of many electrical problems I have with this jeep the door lock motors failed the windows failed on both driver and passenger side doors the bk hatch failed. The cost for the relay pkg was 347.59 I have yet to replace passengerside window operator and driverside door locks as they are both well over 300.00 each. This seems to be a defect as I have heard the same complaints from people that own 2002 jeep cherokees.
Visibility: defroster/defogger system:windshield:blower.
I own a 2002 jeep grand cherokee laredo. In the spring of 2007, my driver's side window regulator broke (the window fell, would not roll up or down). I had it replaced. In october 2007, the same thing happened to my passenger side window. In may 2008, the same to my right rear passenger window, and in sept 2008, the same to my left rear passenger window. All windows have failed within one year of each other. The final straw was today when the rear drivers side window regulator failed again. I do not have the money to fix these, and believe that chrysler should issue a recall to repair the windows. I have received an estimate of $347 per window to repair the three windows. I can't afford this and expect jeep to correct the problems.
My 2002 grand jeep cherokee's heat stopped working and I was told that the actuator doors were gone. This was determined by the dealer. Now my heated seats have stopped working.the dealership gave me an estimate of about 1300.00 dollars to replace the doors.
My 2002 jeep cherokee started blowing heat only on the drivers side and cold air on the passenger side. The windows were constantly fogging up making driving only possible by lowering the windows to reduce fogging. Now, I have no heat and the mechanic says it is my blower doors and that this happens to alot of jeeps. We had to abandon the vehicle during a snow / freezing rain even last week and then couldn't drive it for the next several days due to freezing conditions. I have replaced the heater core due to fogging windows 2 years ago and the AC had to be charged constantly to stay cool. This is dangerous to drive and you freeze during cold times. I always have to make sure precip in not expected whenever we drive this vehicle during winter months. Jeep owners need help with this...! Now my passenger window wont go up either.
I own a 2002 jeep grand cherokee limited with 84,400 miles. The events leading up to the failure of the ventilation system were (1) rapid fogging of front windshield,(2) fogging of front passenger windows,(3) failure of passenger heat while still maintaining driver heat function, and (4) only cold air release on passenger side of jeep. Consequently,(1) the windshield and front windows do not defog, and (2) no heat whatsoever comes from the passenger side floor and dashboard ventilation system. To correct this problem, a "blend air door" is necessary at a cost of approximately $1,200 inclusive of 7 hours of labor. According to the certified service department at the local jeep dealer and online forums, this has become a very common problem for 2000-2004 jeep grand cherokee limiteds with duel zone ventilation systems.
The blend doors stop operating correctly and there is no heat and no control of the air on the passenger side of the dash. Dash needs to be removed to replace blend doors and mechanisms.
Have a 2002 overland jeep and the heat has gone out on it for a second time. Very expensive to keep fixing and was told this is common for this vehicle.
2002 jeep grand cherokee, laredo, 4x4 I noticed that the vehicles HVAC is not functioning correctly. This causes sometimes obstructed views in passenger side compartment . This occurs everyday when vehicle is running I'm currently in the process of repairing this defect myself.
$40k jeep grand cherokee limited 50k miles heater / temperature failure in responding to any settings dealer estimate for repair @$1,500.00 repair with same part as previously malfunctioned. 30 day warranty only not repaired unacceptable terms.
No heat on passenger side in january 2007, september 2007 no air both sides, then november 2007 no heat at all from both sides. The jeep has been in and out of the dealer all year with many issues, as employee of chrysler , I love my jeep that I purchased new, just not happy with the repair work needed all the time .
2002 jeep grand cherokee overland. Heater/defroster blowing cold air causing windshield to freeze up. I searched the complaints and cannot believe that there hasn't been a recall on this model vehicle. Has 60 minutes or the national media been apprised of the problems with this model vehicle? This is what I believe is a serious problem. Maybe not if you live in florida, but I live in connecticut. I only hope someone wakes up and addresses this issue!!!!
The automatic blend doors to control the heat are broken and now only blows cold air out of my vents, my windshield now freezes up very easily and makes driving in freezing condition very dangerous.
The heater on my 2002 jeep grand cherokee blows cold air on the drivers side.
The heater/air conditioner began working less and less efficiently. Now neither will work at all, causing my family to travel unless the weather is just right. Nothing the repairs cost $1400.
Today while driving my 2002 jeep grand cherokee overland, the heater stopped sending warm air to the driverside defroster and heat outlets (has dual zone controls). I suspected it was a problem with the "flow doors" which control the amount of warm air to enter the passenger cabin. Upon researching the problem on the internet, it appears this is an identified defect affecting many jeep grand cherokee owners. The problem is apparently not correctable without replacing the "flow doors" and door actuators. I called the local dealership and they acknowledge it is a known problem and have received a technical service bulletin on the issue. Estimated repair cost is $1100 plus. My opinion is that since it is a known manufacturing defect, it should be covered through a recall and at no expense to the owner. Also the fix provided by chrysler dealership is known to fail prematurely after short period of operation.
Passenger window motor broke. This was the third window motor to break within 2 years.
This is a complaint against the federal safety agency. It appears that even though 100's of consumers have complained about a certain problem with the air flow blend door on jeep gc products nothing is done about it. It is obvious that this failure is a defect and not a wear and tear problem. I am sure there would be 1000's of complaints but not everyone knows about this site or they don't have a computer. It appears that this web site does nothing but allow people to vent about problems with their vehicles and nothing more is done about it or with it. Our tax dollars pay these people at the federal safety agency and we get nothing for our money. They don't care about how much money it costs you to fix something and they don't care if it could possibly cause you physical injury or emotional pain because if they did then they would have determined that this problem is a defect. . This is not the first time I have been personally affected by the actions, well lack of actions by the federal safety agency. I feel it is a waste of time for anyone to file a complaint with the federal safety agency since they do nothing with the information you give them. Have a happy holiday season all you jeep grand cherokee owners.
The windows in this jeep have always worked great. On december 3th, we rolled the window down, but it wouldn't go up. The regulator in the passenger side front window broke and the window will not roll up. It will soon be fixed.
Hvac blend door breakage leading to expensive dashboard removal for part replacement. Online forums suggest this is a very common problem. Jeep grand cherokee laredo 2002.
Passenger and driver side power window actuators have failed. The passenger side failed first and was covered by an extended warranty. A few months later the driver side failed. Vehicle is only 6 years old.
I own a 02 jeep grand cherokee limited. First it started off with only hot air on my drivers side and freezing cold air on my passenger side, now its just cold all around. I took the car to the dealership and they said its a problem with the blend door system and it would cost over 1000 dollars to fix. When I looked online to find a quick fix for the problem I learned there are thousands of people with the same problem. This should be deemed a manufactures defect.
2002 jeep gc overland. For the past 20k miles blend doors do not operate properly causing terrible frosting of interior during cold weather. Safety liability.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2002 Jeep Grand Cherokee?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history